Global Call Centre Workforce Management Software Supply, Demand and Key Producers, 2023-2029

Page: 105

Published Date: 17 Jan 2023

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.

This report studies the global Call Centre Workforce Management Software demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for Call Centre Workforce Management Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Call Centre Workforce Management Software that contribute to its increasing demand across many markets.

The global Call Centre Workforce Management Software market size is expected to reach $ million by 2029, rising at a market growth of % CAGR during the forecast period (2023-2029).

Highlights and key features of the study
Global Call Centre Workforce Management Software total market, 2018-2029, (USD Million)
Global Call Centre Workforce Management Software total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Call Centre Workforce Management Software total market, key domestic companies and share, (USD Million)
Global Call Centre Workforce Management Software revenue by player and market share 2018-2023, (USD Million)
Global Call Centre Workforce Management Software total market by Type, CAGR, 2018-2029, (USD Million)
Global Call Centre Workforce Management Software total market by Application, CAGR, 2018-2029, (USD Million)
This reports profiles major players in the global Call Centre Workforce Management Software market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Aspect, Genesys, Avaya, Calabrio, NICE, Five9, 8x8, Monet Software and Injixo, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Call Centre Workforce Management Software market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.

Global Call Centre Workforce Management Software Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global Call Centre Workforce Management Software Market, Segmentation by Type
    On-Premises
    Cloud Based

Global Call Centre Workforce Management Software Market, Segmentation by Application
    Large Enterprised
    SMEs

Companies Profiled:
    Aspect
    Genesys
    Avaya
    Calabrio
    NICE
    Five9
    8x8
    Monet Software
    Injixo
    Dixa
    Mattersight
    Verint
    PlayVox
    Nectar Desk

Key Questions Answered
1. How big is the global Call Centre Workforce Management Software market?
2. What is the demand of the global Call Centre Workforce Management Software market?
3. What is the year over year growth of the global Call Centre Workforce Management Software market?
4. What is the total value of the global Call Centre Workforce Management Software market?
5. Who are the major players in the global Call Centre Workforce Management Software market?
6. What are the growth factors driving the market demand?

Table of Contents

1 Supply Summary
    1.1 Call Centre Workforce Management Software Introduction
    1.2 World Call Centre Workforce Management Software Market Size & Forecast (2018 & 2022 & 2029)
    1.3 World Call Centre Workforce Management Software Total Market by Region (by Headquarter Location)
        1.3.1 World Call Centre Workforce Management Software Market Size by Region (2018-2029), (by Headquarter Location)
        1.3.2 United States Call Centre Workforce Management Software Market Size (2018-2029)
        1.3.3 China Call Centre Workforce Management Software Market Size (2018-2029)
        1.3.4 Europe Call Centre Workforce Management Software Market Size (2018-2029)
        1.3.5 Japan Call Centre Workforce Management Software Market Size (2018-2029)
        1.3.6 South Korea Call Centre Workforce Management Software Market Size (2018-2029)
        1.3.7 ASEAN Call Centre Workforce Management Software Market Size (2018-2029)
        1.3.8 India Call Centre Workforce Management Software Market Size (2018-2029)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 Call Centre Workforce Management Software Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Call Centre Workforce Management Software Major Market Trends
    1.5 Influence of COVID-19 and Russia-Ukraine War
        1.5.1 Influence of COVID-19
        1.5.2 Influence of Russia-Ukraine War

2 Demand Summary
    2.1 World Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.2 World Call Centre Workforce Management Software Consumption Value by Region
        2.2.1 World Call Centre Workforce Management Software Consumption Value by Region (2018-2023)
        2.2.2 World Call Centre Workforce Management Software Consumption Value Forecast by Region (2024-2029)
    2.3 United States Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.4 China Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.5 Europe Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.6 Japan Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.7 South Korea Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.8 ASEAN Call Centre Workforce Management Software Consumption Value (2018-2029)
    2.9 India Call Centre Workforce Management Software Consumption Value (2018-2029)

3 World Call Centre Workforce Management Software Companies Competitive Analysis
    3.1 World Call Centre Workforce Management Software Revenue by Player (2018-2023)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global Call Centre Workforce Management Software Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for Call Centre Workforce Management Software in 2022
        3.2.3 Global Concentration Ratios (CR8) for Call Centre Workforce Management Software in 2022
    3.3 Call Centre Workforce Management Software Company Evaluation Quadrant
    3.4 Call Centre Workforce Management Software Market: Overall Company Footprint Analysis
        3.4.1 Call Centre Workforce Management Software Market: Region Footprint
        3.4.2 Call Centre Workforce Management Software Market: Company Product Type Footprint
        3.4.3 Call Centre Workforce Management Software Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers, Acquisitions Activity

4 United States VS China VS Rest of the World (by Headquarter Location)
    4.1 United States VS China: Call Centre Workforce Management Software Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: Call Centre Workforce Management Software Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
        4.1.2 United States VS China: Call Centre Workforce Management Software Revenue Market Share Comparison (2018 & 2022 & 2029)
    4.2 United States Based Companies VS China Based Companies: Call Centre Workforce Management Software Consumption Value Comparison
        4.2.1 United States VS China: Call Centre Workforce Management Software Consumption Value Comparison (2018 & 2022 & 2029)
        4.2.2 United States VS China: Call Centre Workforce Management Software Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    4.3 United States Based Call Centre Workforce Management Software Companies and Market Share, 2018-2023
        4.3.1 United States Based Call Centre Workforce Management Software Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies Call Centre Workforce Management Software Revenue, (2018-2023)
    4.4 China Based Companies Call Centre Workforce Management Software Revenue and Market Share, 2018-2023
        4.4.1 China Based Call Centre Workforce Management Software Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies Call Centre Workforce Management Software Revenue, (2018-2023)
    4.5 Rest of World Based Call Centre Workforce Management Software Companies and Market Share, 2018-2023
        4.5.1 Rest of World Based Call Centre Workforce Management Software Companies, Headquarters (States, Country)
        4.5.2 Rest of World Based Companies Call Centre Workforce Management Software Revenue, (2018-2023)

5 Market Analysis by Type
    5.1 World Call Centre Workforce Management Software Market Size Overview by Type: 2018 VS 2022 VS 2029
    5.2 Segment Introduction by Type
        5.2.1 On-Premises
        5.2.2 Cloud Based
    5.3 Market Segment by Type
        5.3.1 World Call Centre Workforce Management Software Market Size by Type (2018-2023)
        5.3.2 World Call Centre Workforce Management Software Market Size by Type (2024-2029)
        5.3.3 World Call Centre Workforce Management Software Market Size Market Share by Type (2018-2029)

6 Market Analysis by Application
    6.1 World Call Centre Workforce Management Software Market Size Overview by Application: 2018 VS 2022 VS 2029
    6.2 Segment Introduction by Application
        6.2.1 Large Enterprised
        6.2.2 SMEs
    6.3 Market Segment by Application
        6.3.1 World Call Centre Workforce Management Software Market Size by Application (2018-2023)
        6.3.2 World Call Centre Workforce Management Software Market Size by Application (2024-2029)
        6.3.3 World Call Centre Workforce Management Software Market Size by Application (2018-2029)

7 Company Profiles
    7.1 Aspect
        7.1.1 Aspect Details
        7.1.2 Aspect Major Business
        7.1.3 Aspect Call Centre Workforce Management Software Product and Services
        7.1.4 Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.1.5 Aspect Recent Developments/Updates
        7.1.6 Aspect Competitive Strengths & Weaknesses
    7.2 Genesys
        7.2.1 Genesys Details
        7.2.2 Genesys Major Business
        7.2.3 Genesys Call Centre Workforce Management Software Product and Services
        7.2.4 Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.2.5 Genesys Recent Developments/Updates
        7.2.6 Genesys Competitive Strengths & Weaknesses
    7.3 Avaya
        7.3.1 Avaya Details
        7.3.2 Avaya Major Business
        7.3.3 Avaya Call Centre Workforce Management Software Product and Services
        7.3.4 Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.3.5 Avaya Recent Developments/Updates
        7.3.6 Avaya Competitive Strengths & Weaknesses
    7.4 Calabrio
        7.4.1 Calabrio Details
        7.4.2 Calabrio Major Business
        7.4.3 Calabrio Call Centre Workforce Management Software Product and Services
        7.4.4 Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.4.5 Calabrio Recent Developments/Updates
        7.4.6 Calabrio Competitive Strengths & Weaknesses
    7.5 NICE
        7.5.1 NICE Details
        7.5.2 NICE Major Business
        7.5.3 NICE Call Centre Workforce Management Software Product and Services
        7.5.4 NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.5.5 NICE Recent Developments/Updates
        7.5.6 NICE Competitive Strengths & Weaknesses
    7.6 Five9
        7.6.1 Five9 Details
        7.6.2 Five9 Major Business
        7.6.3 Five9 Call Centre Workforce Management Software Product and Services
        7.6.4 Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.6.5 Five9 Recent Developments/Updates
        7.6.6 Five9 Competitive Strengths & Weaknesses
    7.7 8x8
        7.7.1 8x8 Details
        7.7.2 8x8 Major Business
        7.7.3 8x8 Call Centre Workforce Management Software Product and Services
        7.7.4 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.7.5 8x8 Recent Developments/Updates
        7.7.6 8x8 Competitive Strengths & Weaknesses
    7.8 Monet Software
        7.8.1 Monet Software Details
        7.8.2 Monet Software Major Business
        7.8.3 Monet Software Call Centre Workforce Management Software Product and Services
        7.8.4 Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.8.5 Monet Software Recent Developments/Updates
        7.8.6 Monet Software Competitive Strengths & Weaknesses
    7.9 Injixo
        7.9.1 Injixo Details
        7.9.2 Injixo Major Business
        7.9.3 Injixo Call Centre Workforce Management Software Product and Services
        7.9.4 Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.9.5 Injixo Recent Developments/Updates
        7.9.6 Injixo Competitive Strengths & Weaknesses
    7.10 Dixa
        7.10.1 Dixa Details
        7.10.2 Dixa Major Business
        7.10.3 Dixa Call Centre Workforce Management Software Product and Services
        7.10.4 Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.10.5 Dixa Recent Developments/Updates
        7.10.6 Dixa Competitive Strengths & Weaknesses
    7.11 Mattersight
        7.11.1 Mattersight Details
        7.11.2 Mattersight Major Business
        7.11.3 Mattersight Call Centre Workforce Management Software Product and Services
        7.11.4 Mattersight Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.11.5 Mattersight Recent Developments/Updates
        7.11.6 Mattersight Competitive Strengths & Weaknesses
    7.12 Verint
        7.12.1 Verint Details
        7.12.2 Verint Major Business
        7.12.3 Verint Call Centre Workforce Management Software Product and Services
        7.12.4 Verint Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.12.5 Verint Recent Developments/Updates
        7.12.6 Verint Competitive Strengths & Weaknesses
    7.13 PlayVox
        7.13.1 PlayVox Details
        7.13.2 PlayVox Major Business
        7.13.3 PlayVox Call Centre Workforce Management Software Product and Services
        7.13.4 PlayVox Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.13.5 PlayVox Recent Developments/Updates
        7.13.6 PlayVox Competitive Strengths & Weaknesses
    7.14 Nectar Desk
        7.14.1 Nectar Desk Details
        7.14.2 Nectar Desk Major Business
        7.14.3 Nectar Desk Call Centre Workforce Management Software Product and Services
        7.14.4 Nectar Desk Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.14.5 Nectar Desk Recent Developments/Updates
        7.14.6 Nectar Desk Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 Call Centre Workforce Management Software Industry Chain
    8.2 Call Centre Workforce Management Software Upstream Analysis
    8.3 Call Centre Workforce Management Software Midstream Analysis
    8.4 Call Centre Workforce Management Software Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
    Table 1. World Call Centre Workforce Management Software Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
    Table 2. World Call Centre Workforce Management Software Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
    Table 3. World Call Centre Workforce Management Software Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
    Table 4. World Call Centre Workforce Management Software Revenue Market Share by Region (2018-2023), (by Headquarter Location)
    Table 5. World Call Centre Workforce Management Software Revenue Market Share by Region (2024-2029), (by Headquarter Location)
    Table 6. Major Market Trends
    Table 7. World Call Centre Workforce Management Software Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
    Table 8. World Call Centre Workforce Management Software Consumption Value by Region (2018-2023) & (USD Million)
    Table 9. World Call Centre Workforce Management Software Consumption Value Forecast by Region (2024-2029) & (USD Million)
    Table 10. World Call Centre Workforce Management Software Revenue by Player (2018-2023) & (USD Million)
    Table 11. Revenue Market Share of Key Call Centre Workforce Management Software Players in 2022
    Table 12. World Call Centre Workforce Management Software Industry Rank of Major Player, Based on Revenue in 2022
    Table 13. Global Call Centre Workforce Management Software Company Evaluation Quadrant
    Table 14. Head Office of Key Call Centre Workforce Management Software Player
    Table 15. Call Centre Workforce Management Software Market: Company Product Type Footprint
    Table 16. Call Centre Workforce Management Software Market: Company Product Application Footprint
    Table 17. Call Centre Workforce Management Software Mergers & Acquisitions Activity
    Table 18. United States VS China Call Centre Workforce Management Software Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 19. United States VS China Call Centre Workforce Management Software Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 20. United States Based Call Centre Workforce Management Software Companies, Headquarters (States, Country)
    Table 21. United States Based Companies Call Centre Workforce Management Software Revenue, (2018-2023) & (USD Million)
    Table 22. United States Based Companies Call Centre Workforce Management Software Revenue Market Share (2018-2023)
    Table 23. China Based Call Centre Workforce Management Software Companies, Headquarters (Province, Country)
    Table 24. China Based Companies Call Centre Workforce Management Software Revenue, (2018-2023) & (USD Million)
    Table 25. China Based Companies Call Centre Workforce Management Software Revenue Market Share (2018-2023)
    Table 26. Rest of World Based Call Centre Workforce Management Software Companies, Headquarters (States, Country)
    Table 27. Rest of World Based Companies Call Centre Workforce Management Software Revenue, (2018-2023) & (USD Million)
    Table 28. Rest of World Based Companies Call Centre Workforce Management Software Revenue Market Share (2018-2023)
    Table 29. World Call Centre Workforce Management Software Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Table 30. World Call Centre Workforce Management Software Market Size by Type (2018-2023) & (USD Million)
    Table 31. World Call Centre Workforce Management Software Market Size by Type (2024-2029) & (USD Million)
    Table 32. World Call Centre Workforce Management Software Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Table 33. World Call Centre Workforce Management Software Market Size by Application (2018-2023) & (USD Million)
    Table 34. World Call Centre Workforce Management Software Market Size by Application (2024-2029) & (USD Million)
    Table 35. Aspect Basic Information, Area Served and Competitors
    Table 36. Aspect Major Business
    Table 37. Aspect Call Centre Workforce Management Software Product and Services
    Table 38. Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 39. Aspect Recent Developments/Updates
    Table 40. Aspect Competitive Strengths & Weaknesses
    Table 41. Genesys Basic Information, Area Served and Competitors
    Table 42. Genesys Major Business
    Table 43. Genesys Call Centre Workforce Management Software Product and Services
    Table 44. Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 45. Genesys Recent Developments/Updates
    Table 46. Genesys Competitive Strengths & Weaknesses
    Table 47. Avaya Basic Information, Area Served and Competitors
    Table 48. Avaya Major Business
    Table 49. Avaya Call Centre Workforce Management Software Product and Services
    Table 50. Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 51. Avaya Recent Developments/Updates
    Table 52. Avaya Competitive Strengths & Weaknesses
    Table 53. Calabrio Basic Information, Area Served and Competitors
    Table 54. Calabrio Major Business
    Table 55. Calabrio Call Centre Workforce Management Software Product and Services
    Table 56. Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 57. Calabrio Recent Developments/Updates
    Table 58. Calabrio Competitive Strengths & Weaknesses
    Table 59. NICE Basic Information, Area Served and Competitors
    Table 60. NICE Major Business
    Table 61. NICE Call Centre Workforce Management Software Product and Services
    Table 62. NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 63. NICE Recent Developments/Updates
    Table 64. NICE Competitive Strengths & Weaknesses
    Table 65. Five9 Basic Information, Area Served and Competitors
    Table 66. Five9 Major Business
    Table 67. Five9 Call Centre Workforce Management Software Product and Services
    Table 68. Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 69. Five9 Recent Developments/Updates
    Table 70. Five9 Competitive Strengths & Weaknesses
    Table 71. 8x8 Basic Information, Area Served and Competitors
    Table 72. 8x8 Major Business
    Table 73. 8x8 Call Centre Workforce Management Software Product and Services
    Table 74. 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 75. 8x8 Recent Developments/Updates
    Table 76. 8x8 Competitive Strengths & Weaknesses
    Table 77. Monet Software Basic Information, Area Served and Competitors
    Table 78. Monet Software Major Business
    Table 79. Monet Software Call Centre Workforce Management Software Product and Services
    Table 80. Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 81. Monet Software Recent Developments/Updates
    Table 82. Monet Software Competitive Strengths & Weaknesses
    Table 83. Injixo Basic Information, Area Served and Competitors
    Table 84. Injixo Major Business
    Table 85. Injixo Call Centre Workforce Management Software Product and Services
    Table 86. Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 87. Injixo Recent Developments/Updates
    Table 88. Injixo Competitive Strengths & Weaknesses
    Table 89. Dixa Basic Information, Area Served and Competitors
    Table 90. Dixa Major Business
    Table 91. Dixa Call Centre Workforce Management Software Product and Services
    Table 92. Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 93. Dixa Recent Developments/Updates
    Table 94. Dixa Competitive Strengths & Weaknesses
    Table 95. Mattersight Basic Information, Area Served and Competitors
    Table 96. Mattersight Major Business
    Table 97. Mattersight Call Centre Workforce Management Software Product and Services
    Table 98. Mattersight Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 99. Mattersight Recent Developments/Updates
    Table 100. Mattersight Competitive Strengths & Weaknesses
    Table 101. Verint Basic Information, Area Served and Competitors
    Table 102. Verint Major Business
    Table 103. Verint Call Centre Workforce Management Software Product and Services
    Table 104. Verint Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 105. Verint Recent Developments/Updates
    Table 106. Verint Competitive Strengths & Weaknesses
    Table 107. PlayVox Basic Information, Area Served and Competitors
    Table 108. PlayVox Major Business
    Table 109. PlayVox Call Centre Workforce Management Software Product and Services
    Table 110. PlayVox Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 111. PlayVox Recent Developments/Updates
    Table 112. Nectar Desk Basic Information, Area Served and Competitors
    Table 113. Nectar Desk Major Business
    Table 114. Nectar Desk Call Centre Workforce Management Software Product and Services
    Table 115. Nectar Desk Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 116. Global Key Players of Call Centre Workforce Management Software Upstream (Raw Materials)
    Table 117. Call Centre Workforce Management Software Typical Customers
List of Figure
    Figure 1. Call Centre Workforce Management Software Picture
    Figure 2. World Call Centre Workforce Management Software Total Market Size: 2018 & 2022 & 2029, (USD Million)
    Figure 3. World Call Centre Workforce Management Software Total Market Size (2018-2029) & (USD Million)
    Figure 4. World Call Centre Workforce Management Software Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
    Figure 5. World Call Centre Workforce Management Software Revenue Market Share by Region (2018-2029), (by Headquarter Location)
    Figure 6. United States Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 7. China Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 8. Europe Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 9. Japan Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 10. South Korea Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 11. ASEAN Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 12. India Based Company Call Centre Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 13. Call Centre Workforce Management Software Market Drivers
    Figure 14. Factors Affecting Demand
    Figure 15. World Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 16. World Call Centre Workforce Management Software Consumption Value Market Share by Region (2018-2029)
    Figure 17. United States Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 18. China Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 19. Europe Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 20. Japan Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 21. South Korea Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 22. ASEAN Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 23. India Call Centre Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 24. Producer Shipments of Call Centre Workforce Management Software by Player Revenue ($MM) and Market Share (%): 2022
    Figure 25. Global Four-firm Concentration Ratios (CR4) for Call Centre Workforce Management Software Markets in 2022
    Figure 26. Global Four-firm Concentration Ratios (CR8) for Call Centre Workforce Management Software Markets in 2022
    Figure 27. United States VS China: Call Centre Workforce Management Software Revenue Market Share Comparison (2018 & 2022 & 2029)
    Figure 28. United States VS China: Call Centre Workforce Management Software Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    Figure 29. World Call Centre Workforce Management Software Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Figure 30. World Call Centre Workforce Management Software Market Size Market Share by Type in 2022
    Figure 31. On-Premises
    Figure 32. Cloud Based
    Figure 33. World Call Centre Workforce Management Software Market Size Market Share by Type (2018-2029)
    Figure 34. World Call Centre Workforce Management Software Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Figure 35. World Call Centre Workforce Management Software Market Size Market Share by Application in 2022
    Figure 36. Large Enterprised
    Figure 37. SMEs
    Figure 38. Call Centre Workforce Management Software Industrial Chain
    Figure 39. Methodology
    Figure 40. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

Aspect
Genesys
Avaya
Calabrio
NICE
Five9
8x8
Monet Software
Injixo
Dixa
Mattersight
Verint
PlayVox
Nectar Desk

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