Global Live Chat App Supply, Demand and Key Producers, 2023-2029

Description

The global Live Chat App market size is expected to reach $ 1522.7 million by 2029, rising at a market growth of 8.1% CAGR during the forecast period (2023-2029).

The growth of the global live chat software industry is driven by the popularity of live chat as certain people prefer live chat for online shopping issues. In addition, the need to improve customer relationship management (CRM) has increased as it is critical for effective problem solving. Revenue generation for any business along with numerous advantages of live chat software over traditional customer support contribute to the growth of the market. However, lack of standardization and continued surge in demand for web-based mobile self-service are major restraints for this market. On the contrary, integration of social media and live chat software is expected to provide lucrative opportunities for this market. Moreover, rising awareness about the benefits of live chat software, including increased sales, enhanced customer engagement, and reduced expenses, among others, is expected to create growth opportunities for the live chat software industry.

This report studies the global Live Chat App demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for Live Chat App, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Live Chat App that contribute to its increasing demand across many markets.

Highlights and key features of the study
Global Live Chat App total market, 2018-2029, (USD Million)
Global Live Chat App total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Live Chat App total market, key domestic companies and share, (USD Million)
Global Live Chat App revenue by player and market share 2018-2023, (USD Million)
Global Live Chat App total market by Type, CAGR, 2018-2029, (USD Million)
Global Live Chat App total market by Application, CAGR, 2018-2029, (USD Million).

This reports profiles major players in the global Live Chat App market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Tencent, BBM, Facebook, Kiki Interactive, Line, Twitter Direct Message, Hike, Skype and Telegram, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Live Chat App market.

Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.

Global Live Chat App Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global Live Chat App Market, Segmentation by Type
    On-premises
    Cloud

Global Live Chat App Market, Segmentation by Application
    <20 Years Old
    20-30 Years Old
    31-40 Years Old
    41-50 Years Old
    >50 Years Old

Companies Profiled:
    Tencent
    BBM
    Facebook
    Kiki Interactive
    Line
    Twitter Direct Message
    Hike
    Skype
    Telegram
    Viber
    VoxerNet LLC

Key Questions Answered
1. How big is the global Live Chat App market?
2. What is the demand of the global Live Chat App market?
3. What is the year over year growth of the global Live Chat App market?
4. What is the total value of the global Live Chat App market?
5. Who are the major players in the global Live Chat App market?

Table of Contents

1 Supply Summary
    1.1 Live Chat App Introduction
    1.2 World Live Chat App Market Size & Forecast (2018 & 2022 & 2029)
    1.3 World Live Chat App Total Market by Region (by Headquarter Location)
        1.3.1 World Live Chat App Market Size by Region (2018-2029), (by Headquarter Location)
        1.3.2 United States Live Chat App Market Size (2018-2029)
        1.3.3 China Live Chat App Market Size (2018-2029)
        1.3.4 Europe Live Chat App Market Size (2018-2029)
        1.3.5 Japan Live Chat App Market Size (2018-2029)
        1.3.6 South Korea Live Chat App Market Size (2018-2029)
        1.3.7 ASEAN Live Chat App Market Size (2018-2029)
        1.3.8 India Live Chat App Market Size (2018-2029)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 Live Chat App Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Live Chat App Major Market Trends

2 Demand Summary
    2.1 World Live Chat App Consumption Value (2018-2029)
    2.2 World Live Chat App Consumption Value by Region
        2.2.1 World Live Chat App Consumption Value by Region (2018-2023)
        2.2.2 World Live Chat App Consumption Value Forecast by Region (2024-2029)
    2.3 United States Live Chat App Consumption Value (2018-2029)
    2.4 China Live Chat App Consumption Value (2018-2029)
    2.5 Europe Live Chat App Consumption Value (2018-2029)
    2.6 Japan Live Chat App Consumption Value (2018-2029)
    2.7 South Korea Live Chat App Consumption Value (2018-2029)
    2.8 ASEAN Live Chat App Consumption Value (2018-2029)
    2.9 India Live Chat App Consumption Value (2018-2029)

3 World Live Chat App Companies Competitive Analysis
    3.1 World Live Chat App Revenue by Player (2018-2023)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global Live Chat App Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for Live Chat App in 2022
        3.2.3 Global Concentration Ratios (CR8) for Live Chat App in 2022
    3.3 Live Chat App Company Evaluation Quadrant
    3.4 Live Chat App Market: Overall Company Footprint Analysis
        3.4.1 Live Chat App Market: Region Footprint
        3.4.2 Live Chat App Market: Company Product Type Footprint
        3.4.3 Live Chat App Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers, Acquisitions Activity

4 United States VS China VS Rest of the World (by Headquarter Location)
    4.1 United States VS China: Live Chat App Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: Live Chat App Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
        4.1.2 United States VS China: Live Chat App Revenue Market Share Comparison (2018 & 2022 & 2029)
    4.2 United States Based Companies VS China Based Companies: Live Chat App Consumption Value Comparison
        4.2.1 United States VS China: Live Chat App Consumption Value Comparison (2018 & 2022 & 2029)
        4.2.2 United States VS China: Live Chat App Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    4.3 United States Based Live Chat App Companies and Market Share, 2018-2023
        4.3.1 United States Based Live Chat App Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies Live Chat App Revenue, (2018-2023)
    4.4 China Based Companies Live Chat App Revenue and Market Share, 2018-2023
        4.4.1 China Based Live Chat App Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies Live Chat App Revenue, (2018-2023)
    4.5 Rest of World Based Live Chat App Companies and Market Share, 2018-2023
        4.5.1 Rest of World Based Live Chat App Companies, Headquarters (States, Country)
        4.5.2 Rest of World Based Companies Live Chat App Revenue, (2018-2023)

5 Market Analysis by Type
    5.1 World Live Chat App Market Size Overview by Type: 2018 VS 2022 VS 2029
    5.2 Segment Introduction by Type
        5.2.1 On-premises
        5.2.2 Cloud
    5.3 Market Segment by Type
        5.3.1 World Live Chat App Market Size by Type (2018-2023)
        5.3.2 World Live Chat App Market Size by Type (2024-2029)
        5.3.3 World Live Chat App Market Size Market Share by Type (2018-2029)

6 Market Analysis by Application
    6.1 World Live Chat App Market Size Overview by Application: 2018 VS 2022 VS 2029
    6.2 Segment Introduction by Application
        6.2.1 <20 Years Old
        6.2.2 20-30 Years Old
        6.2.3 31-40 Years Old
        6.2.4 41-50 Years Old
        6.2.5 41-50 Years Old
    6.3 Market Segment by Application
        6.3.1 World Live Chat App Market Size by Application (2018-2023)
        6.3.2 World Live Chat App Market Size by Application (2024-2029)
        6.3.3 World Live Chat App Market Size by Application (2018-2029)

7 Company Profiles
    7.1 Tencent
        7.1.1 Tencent Details
        7.1.2 Tencent Major Business
        7.1.3 Tencent Live Chat App Product and Services
        7.1.4 Tencent Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.1.5 Tencent Recent Developments/Updates
        7.1.6 Tencent Competitive Strengths & Weaknesses
    7.2 BBM
        7.2.1 BBM Details
        7.2.2 BBM Major Business
        7.2.3 BBM Live Chat App Product and Services
        7.2.4 BBM Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.2.5 BBM Recent Developments/Updates
        7.2.6 BBM Competitive Strengths & Weaknesses
    7.3 Facebook
        7.3.1 Facebook Details
        7.3.2 Facebook Major Business
        7.3.3 Facebook Live Chat App Product and Services
        7.3.4 Facebook Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.3.5 Facebook Recent Developments/Updates
        7.3.6 Facebook Competitive Strengths & Weaknesses
    7.4 Kiki Interactive
        7.4.1 Kiki Interactive Details
        7.4.2 Kiki Interactive Major Business
        7.4.3 Kiki Interactive Live Chat App Product and Services
        7.4.4 Kiki Interactive Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.4.5 Kiki Interactive Recent Developments/Updates
        7.4.6 Kiki Interactive Competitive Strengths & Weaknesses
    7.5 Line
        7.5.1 Line Details
        7.5.2 Line Major Business
        7.5.3 Line Live Chat App Product and Services
        7.5.4 Line Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.5.5 Line Recent Developments/Updates
        7.5.6 Line Competitive Strengths & Weaknesses
    7.6 Twitter Direct Message
        7.6.1 Twitter Direct Message Details
        7.6.2 Twitter Direct Message Major Business
        7.6.3 Twitter Direct Message Live Chat App Product and Services
        7.6.4 Twitter Direct Message Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.6.5 Twitter Direct Message Recent Developments/Updates
        7.6.6 Twitter Direct Message Competitive Strengths & Weaknesses
    7.7 Hike
        7.7.1 Hike Details
        7.7.2 Hike Major Business
        7.7.3 Hike Live Chat App Product and Services
        7.7.4 Hike Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.7.5 Hike Recent Developments/Updates
        7.7.6 Hike Competitive Strengths & Weaknesses
    7.8 Skype
        7.8.1 Skype Details
        7.8.2 Skype Major Business
        7.8.3 Skype Live Chat App Product and Services
        7.8.4 Skype Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.8.5 Skype Recent Developments/Updates
        7.8.6 Skype Competitive Strengths & Weaknesses
    7.9 Telegram
        7.9.1 Telegram Details
        7.9.2 Telegram Major Business
        7.9.3 Telegram Live Chat App Product and Services
        7.9.4 Telegram Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.9.5 Telegram Recent Developments/Updates
        7.9.6 Telegram Competitive Strengths & Weaknesses
    7.10 Viber
        7.10.1 Viber Details
        7.10.2 Viber Major Business
        7.10.3 Viber Live Chat App Product and Services
        7.10.4 Viber Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.10.5 Viber Recent Developments/Updates
        7.10.6 Viber Competitive Strengths & Weaknesses
    7.11 VoxerNet LLC
        7.11.1 VoxerNet LLC Details
        7.11.2 VoxerNet LLC Major Business
        7.11.3 VoxerNet LLC Live Chat App Product and Services
        7.11.4 VoxerNet LLC Live Chat App Revenue, Gross Margin and Market Share (2018-2023)
        7.11.5 VoxerNet LLC Recent Developments/Updates
        7.11.6 VoxerNet LLC Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 Live Chat App Industry Chain
    8.2 Live Chat App Upstream Analysis
    8.3 Live Chat App Midstream Analysis
    8.4 Live Chat App Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
    Table 1. World Live Chat App Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
    Table 2. World Live Chat App Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
    Table 3. World Live Chat App Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
    Table 4. World Live Chat App Revenue Market Share by Region (2018-2023), (by Headquarter Location)
    Table 5. World Live Chat App Revenue Market Share by Region (2024-2029), (by Headquarter Location)
    Table 6. Major Market Trends
    Table 7. World Live Chat App Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
    Table 8. World Live Chat App Consumption Value by Region (2018-2023) & (USD Million)
    Table 9. World Live Chat App Consumption Value Forecast by Region (2024-2029) & (USD Million)
    Table 10. World Live Chat App Revenue by Player (2018-2023) & (USD Million)
    Table 11. Revenue Market Share of Key Live Chat App Players in 2022
    Table 12. World Live Chat App Industry Rank of Major Player, Based on Revenue in 2022
    Table 13. Global Live Chat App Company Evaluation Quadrant
    Table 14. Head Office of Key Live Chat App Player
    Table 15. Live Chat App Market: Company Product Type Footprint
    Table 16. Live Chat App Market: Company Product Application Footprint
    Table 17. Live Chat App Mergers & Acquisitions Activity
    Table 18. United States VS China Live Chat App Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 19. United States VS China Live Chat App Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 20. United States Based Live Chat App Companies, Headquarters (States, Country)
    Table 21. United States Based Companies Live Chat App Revenue, (2018-2023) & (USD Million)
    Table 22. United States Based Companies Live Chat App Revenue Market Share (2018-2023)
    Table 23. China Based Live Chat App Companies, Headquarters (Province, Country)
    Table 24. China Based Companies Live Chat App Revenue, (2018-2023) & (USD Million)
    Table 25. China Based Companies Live Chat App Revenue Market Share (2018-2023)
    Table 26. Rest of World Based Live Chat App Companies, Headquarters (States, Country)
    Table 27. Rest of World Based Companies Live Chat App Revenue, (2018-2023) & (USD Million)
    Table 28. Rest of World Based Companies Live Chat App Revenue Market Share (2018-2023)
    Table 29. World Live Chat App Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Table 30. World Live Chat App Market Size by Type (2018-2023) & (USD Million)
    Table 31. World Live Chat App Market Size by Type (2024-2029) & (USD Million)
    Table 32. World Live Chat App Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Table 33. World Live Chat App Market Size by Application (2018-2023) & (USD Million)
    Table 34. World Live Chat App Market Size by Application (2024-2029) & (USD Million)
    Table 35. Tencent Basic Information, Area Served and Competitors
    Table 36. Tencent Major Business
    Table 37. Tencent Live Chat App Product and Services
    Table 38. Tencent Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 39. Tencent Recent Developments/Updates
    Table 40. Tencent Competitive Strengths & Weaknesses
    Table 41. BBM Basic Information, Area Served and Competitors
    Table 42. BBM Major Business
    Table 43. BBM Live Chat App Product and Services
    Table 44. BBM Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 45. BBM Recent Developments/Updates
    Table 46. BBM Competitive Strengths & Weaknesses
    Table 47. Facebook Basic Information, Area Served and Competitors
    Table 48. Facebook Major Business
    Table 49. Facebook Live Chat App Product and Services
    Table 50. Facebook Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 51. Facebook Recent Developments/Updates
    Table 52. Facebook Competitive Strengths & Weaknesses
    Table 53. Kiki Interactive Basic Information, Area Served and Competitors
    Table 54. Kiki Interactive Major Business
    Table 55. Kiki Interactive Live Chat App Product and Services
    Table 56. Kiki Interactive Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 57. Kiki Interactive Recent Developments/Updates
    Table 58. Kiki Interactive Competitive Strengths & Weaknesses
    Table 59. Line Basic Information, Area Served and Competitors
    Table 60. Line Major Business
    Table 61. Line Live Chat App Product and Services
    Table 62. Line Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 63. Line Recent Developments/Updates
    Table 64. Line Competitive Strengths & Weaknesses
    Table 65. Twitter Direct Message Basic Information, Area Served and Competitors
    Table 66. Twitter Direct Message Major Business
    Table 67. Twitter Direct Message Live Chat App Product and Services
    Table 68. Twitter Direct Message Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 69. Twitter Direct Message Recent Developments/Updates
    Table 70. Twitter Direct Message Competitive Strengths & Weaknesses
    Table 71. Hike Basic Information, Area Served and Competitors
    Table 72. Hike Major Business
    Table 73. Hike Live Chat App Product and Services
    Table 74. Hike Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 75. Hike Recent Developments/Updates
    Table 76. Hike Competitive Strengths & Weaknesses
    Table 77. Skype Basic Information, Area Served and Competitors
    Table 78. Skype Major Business
    Table 79. Skype Live Chat App Product and Services
    Table 80. Skype Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 81. Skype Recent Developments/Updates
    Table 82. Skype Competitive Strengths & Weaknesses
    Table 83. Telegram Basic Information, Area Served and Competitors
    Table 84. Telegram Major Business
    Table 85. Telegram Live Chat App Product and Services
    Table 86. Telegram Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 87. Telegram Recent Developments/Updates
    Table 88. Telegram Competitive Strengths & Weaknesses
    Table 89. Viber Basic Information, Area Served and Competitors
    Table 90. Viber Major Business
    Table 91. Viber Live Chat App Product and Services
    Table 92. Viber Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 93. Viber Recent Developments/Updates
    Table 94. VoxerNet LLC Basic Information, Area Served and Competitors
    Table 95. VoxerNet LLC Major Business
    Table 96. VoxerNet LLC Live Chat App Product and Services
    Table 97. VoxerNet LLC Live Chat App Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 98. Global Key Players of Live Chat App Upstream (Raw Materials)
    Table 99. Live Chat App Typical Customers
List of Figure
    Figure 1. Live Chat App Picture
    Figure 2. World Live Chat App Total Market Size: 2018 & 2022 & 2029, (USD Million)
    Figure 3. World Live Chat App Total Market Size (2018-2029) & (USD Million)
    Figure 4. World Live Chat App Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
    Figure 5. World Live Chat App Revenue Market Share by Region (2018-2029), (by Headquarter Location)
    Figure 6. United States Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 7. China Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 8. Europe Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 9. Japan Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 10. South Korea Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 11. ASEAN Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 12. India Based Company Live Chat App Revenue (2018-2029) & (USD Million)
    Figure 13. Live Chat App Market Drivers
    Figure 14. Factors Affecting Demand
    Figure 15. World Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 16. World Live Chat App Consumption Value Market Share by Region (2018-2029)
    Figure 17. United States Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 18. China Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 19. Europe Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 20. Japan Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 21. South Korea Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 22. ASEAN Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 23. India Live Chat App Consumption Value (2018-2029) & (USD Million)
    Figure 24. Producer Shipments of Live Chat App by Player Revenue ($MM) and Market Share (%): 2022
    Figure 25. Global Four-firm Concentration Ratios (CR4) for Live Chat App Markets in 2022
    Figure 26. Global Four-firm Concentration Ratios (CR8) for Live Chat App Markets in 2022
    Figure 27. United States VS China: Live Chat App Revenue Market Share Comparison (2018 & 2022 & 2029)
    Figure 28. United States VS China: Live Chat App Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    Figure 29. World Live Chat App Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Figure 30. World Live Chat App Market Size Market Share by Type in 2022
    Figure 31. On-premises
    Figure 32. Cloud
    Figure 33. World Live Chat App Market Size Market Share by Type (2018-2029)
    Figure 34. World Live Chat App Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Figure 35. World Live Chat App Market Size Market Share by Application in 2022
    Figure 36. <20 Years Old
    Figure 37. 20-30 Years Old
    Figure 38. 31-40 Years Old
    Figure 39. 41-50 Years Old
    Figure 40. >50 Years Old
    Figure 41. Live Chat App Industrial Chain
    Figure 42. Methodology
    Figure 43. Research Process and Data Source

Companies Mentioned

Tencent
BBM
Facebook
Kiki Interactive
Line
Twitter Direct Message
Hike
Skype
Telegram
Viber
VoxerNet LLC