Global Call Center Workforce Management Software Supply, Demand and Key Producers, 2023-2029

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Published Date: 18 Apr 2023

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

The global Call Center Workforce Management Software market size is expected to reach $ million by 2029, rising at a market growth of % CAGR during the forecast period (2023-2029).

This report studies the global Call Center Workforce Management Software demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for Call Center Workforce Management Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Call Center Workforce Management Software that contribute to its increasing demand across many markets.

Highlights and key features of the study
Global Call Center Workforce Management Software total market, 2018-2029, (USD Million)
Global Call Center Workforce Management Software total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Call Center Workforce Management Software total market, key domestic companies and share, (USD Million)
Global Call Center Workforce Management Software revenue by player and market share 2018-2023, (USD Million)
Global Call Center Workforce Management Software total market by Type, CAGR, 2018-2029, (USD Million)
Global Call Center Workforce Management Software total market by Application, CAGR, 2018-2029, (USD Million)
This reports profiles major players in the global Call Center Workforce Management Software market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Five9, eTollFree, Talkdesk, Twilio Flex, Genesys, ChaseData, NICE inContact, PhoneBurner and Nextiva, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Call Center Workforce Management Software market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.

Global Call Center Workforce Management Software Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global Call Center Workforce Management Software Market, Segmentation by Type
    Cloud Based
    Web Based

Global Call Center Workforce Management Software Market, Segmentation by Application
    Large Enterprises
    SMEs

Companies Profiled:
    Five9
    eTollFree
    Talkdesk
    Twilio Flex
    Genesys
    ChaseData
    NICE inContact
    PhoneBurner
    Nextiva
    Aspect
    RingCentral
    PanTerra
    XenCALL
    Omnitraq
    Zendesk
    Sharpen

Key Questions Answered
1. How big is the global Call Center Workforce Management Software market?
2. What is the demand of the global Call Center Workforce Management Software market?
3. What is the year over year growth of the global Call Center Workforce Management Software market?
4. What is the total value of the global Call Center Workforce Management Software market?
5. Who are the major players in the global Call Center Workforce Management Software market?
6. What are the growth factors driving the market demand?

Table of Contents

1 Supply Summary
    1.1 Call Center Workforce Management Software Introduction
    1.2 World Call Center Workforce Management Software Market Size & Forecast (2018 & 2022 & 2029)
    1.3 World Call Center Workforce Management Software Total Market by Region (by Headquarter Location)
        1.3.1 World Call Center Workforce Management Software Market Size by Region (2018-2029), (by Headquarter Location)
        1.3.2 United States Call Center Workforce Management Software Market Size (2018-2029)
        1.3.3 China Call Center Workforce Management Software Market Size (2018-2029)
        1.3.4 Europe Call Center Workforce Management Software Market Size (2018-2029)
        1.3.5 Japan Call Center Workforce Management Software Market Size (2018-2029)
        1.3.6 South Korea Call Center Workforce Management Software Market Size (2018-2029)
        1.3.7 ASEAN Call Center Workforce Management Software Market Size (2018-2029)
        1.3.8 India Call Center Workforce Management Software Market Size (2018-2029)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 Call Center Workforce Management Software Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Call Center Workforce Management Software Major Market Trends
    1.5 Influence of COVID-19 and Russia-Ukraine War
        1.5.1 Influence of COVID-19
        1.5.2 Influence of Russia-Ukraine War

2 Demand Summary
    2.1 World Call Center Workforce Management Software Consumption Value (2018-2029)
    2.2 World Call Center Workforce Management Software Consumption Value by Region
        2.2.1 World Call Center Workforce Management Software Consumption Value by Region (2018-2023)
        2.2.2 World Call Center Workforce Management Software Consumption Value Forecast by Region (2024-2029)
    2.3 United States Call Center Workforce Management Software Consumption Value (2018-2029)
    2.4 China Call Center Workforce Management Software Consumption Value (2018-2029)
    2.5 Europe Call Center Workforce Management Software Consumption Value (2018-2029)
    2.6 Japan Call Center Workforce Management Software Consumption Value (2018-2029)
    2.7 South Korea Call Center Workforce Management Software Consumption Value (2018-2029)
    2.8 ASEAN Call Center Workforce Management Software Consumption Value (2018-2029)
    2.9 India Call Center Workforce Management Software Consumption Value (2018-2029)

3 World Call Center Workforce Management Software Companies Competitive Analysis
    3.1 World Call Center Workforce Management Software Revenue by Player (2018-2023)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global Call Center Workforce Management Software Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for Call Center Workforce Management Software in 2022
        3.2.3 Global Concentration Ratios (CR8) for Call Center Workforce Management Software in 2022
    3.3 Call Center Workforce Management Software Company Evaluation Quadrant
    3.4 Call Center Workforce Management Software Market: Overall Company Footprint Analysis
        3.4.1 Call Center Workforce Management Software Market: Region Footprint
        3.4.2 Call Center Workforce Management Software Market: Company Product Type Footprint
        3.4.3 Call Center Workforce Management Software Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers, Acquisitions Activity

4 United States VS China VS Rest of the World (by Headquarter Location)
    4.1 United States VS China: Call Center Workforce Management Software Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: Call Center Workforce Management Software Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
        4.1.2 United States VS China: Call Center Workforce Management Software Revenue Market Share Comparison (2018 & 2022 & 2029)
    4.2 United States Based Companies VS China Based Companies: Call Center Workforce Management Software Consumption Value Comparison
        4.2.1 United States VS China: Call Center Workforce Management Software Consumption Value Comparison (2018 & 2022 & 2029)
        4.2.2 United States VS China: Call Center Workforce Management Software Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    4.3 United States Based Call Center Workforce Management Software Companies and Market Share, 2018-2023
        4.3.1 United States Based Call Center Workforce Management Software Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies Call Center Workforce Management Software Revenue, (2018-2023)
    4.4 China Based Companies Call Center Workforce Management Software Revenue and Market Share, 2018-2023
        4.4.1 China Based Call Center Workforce Management Software Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies Call Center Workforce Management Software Revenue, (2018-2023)
    4.5 Rest of World Based Call Center Workforce Management Software Companies and Market Share, 2018-2023
        4.5.1 Rest of World Based Call Center Workforce Management Software Companies, Headquarters (States, Country)
        4.5.2 Rest of World Based Companies Call Center Workforce Management Software Revenue, (2018-2023)

5 Market Analysis by Type
    5.1 World Call Center Workforce Management Software Market Size Overview by Type: 2018 VS 2022 VS 2029
    5.2 Segment Introduction by Type
        5.2.1 Cloud Based
        5.2.2 Web Based
    5.3 Market Segment by Type
        5.3.1 World Call Center Workforce Management Software Market Size by Type (2018-2023)
        5.3.2 World Call Center Workforce Management Software Market Size by Type (2024-2029)
        5.3.3 World Call Center Workforce Management Software Market Size Market Share by Type (2018-2029)

6 Market Analysis by Application
    6.1 World Call Center Workforce Management Software Market Size Overview by Application: 2018 VS 2022 VS 2029
    6.2 Segment Introduction by Application
        6.2.1 Large Enterprises
        6.2.2 SMEs
    6.3 Market Segment by Application
        6.3.1 World Call Center Workforce Management Software Market Size by Application (2018-2023)
        6.3.2 World Call Center Workforce Management Software Market Size by Application (2024-2029)
        6.3.3 World Call Center Workforce Management Software Market Size by Application (2018-2029)

7 Company Profiles
    7.1 Five9
        7.1.1 Five9 Details
        7.1.2 Five9 Major Business
        7.1.3 Five9 Call Center Workforce Management Software Product and Services
        7.1.4 Five9 Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.1.5 Five9 Recent Developments/Updates
        7.1.6 Five9 Competitive Strengths & Weaknesses
    7.2 eTollFree
        7.2.1 eTollFree Details
        7.2.2 eTollFree Major Business
        7.2.3 eTollFree Call Center Workforce Management Software Product and Services
        7.2.4 eTollFree Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.2.5 eTollFree Recent Developments/Updates
        7.2.6 eTollFree Competitive Strengths & Weaknesses
    7.3 Talkdesk
        7.3.1 Talkdesk Details
        7.3.2 Talkdesk Major Business
        7.3.3 Talkdesk Call Center Workforce Management Software Product and Services
        7.3.4 Talkdesk Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.3.5 Talkdesk Recent Developments/Updates
        7.3.6 Talkdesk Competitive Strengths & Weaknesses
    7.4 Twilio Flex
        7.4.1 Twilio Flex Details
        7.4.2 Twilio Flex Major Business
        7.4.3 Twilio Flex Call Center Workforce Management Software Product and Services
        7.4.4 Twilio Flex Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.4.5 Twilio Flex Recent Developments/Updates
        7.4.6 Twilio Flex Competitive Strengths & Weaknesses
    7.5 Genesys
        7.5.1 Genesys Details
        7.5.2 Genesys Major Business
        7.5.3 Genesys Call Center Workforce Management Software Product and Services
        7.5.4 Genesys Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.5.5 Genesys Recent Developments/Updates
        7.5.6 Genesys Competitive Strengths & Weaknesses
    7.6 ChaseData
        7.6.1 ChaseData Details
        7.6.2 ChaseData Major Business
        7.6.3 ChaseData Call Center Workforce Management Software Product and Services
        7.6.4 ChaseData Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.6.5 ChaseData Recent Developments/Updates
        7.6.6 ChaseData Competitive Strengths & Weaknesses
    7.7 NICE inContact
        7.7.1 NICE inContact Details
        7.7.2 NICE inContact Major Business
        7.7.3 NICE inContact Call Center Workforce Management Software Product and Services
        7.7.4 NICE inContact Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.7.5 NICE inContact Recent Developments/Updates
        7.7.6 NICE inContact Competitive Strengths & Weaknesses
    7.8 PhoneBurner
        7.8.1 PhoneBurner Details
        7.8.2 PhoneBurner Major Business
        7.8.3 PhoneBurner Call Center Workforce Management Software Product and Services
        7.8.4 PhoneBurner Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.8.5 PhoneBurner Recent Developments/Updates
        7.8.6 PhoneBurner Competitive Strengths & Weaknesses
    7.9 Nextiva
        7.9.1 Nextiva Details
        7.9.2 Nextiva Major Business
        7.9.3 Nextiva Call Center Workforce Management Software Product and Services
        7.9.4 Nextiva Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.9.5 Nextiva Recent Developments/Updates
        7.9.6 Nextiva Competitive Strengths & Weaknesses
    7.10 Aspect
        7.10.1 Aspect Details
        7.10.2 Aspect Major Business
        7.10.3 Aspect Call Center Workforce Management Software Product and Services
        7.10.4 Aspect Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.10.5 Aspect Recent Developments/Updates
        7.10.6 Aspect Competitive Strengths & Weaknesses
    7.11 RingCentral
        7.11.1 RingCentral Details
        7.11.2 RingCentral Major Business
        7.11.3 RingCentral Call Center Workforce Management Software Product and Services
        7.11.4 RingCentral Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.11.5 RingCentral Recent Developments/Updates
        7.11.6 RingCentral Competitive Strengths & Weaknesses
    7.12 PanTerra
        7.12.1 PanTerra Details
        7.12.2 PanTerra Major Business
        7.12.3 PanTerra Call Center Workforce Management Software Product and Services
        7.12.4 PanTerra Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.12.5 PanTerra Recent Developments/Updates
        7.12.6 PanTerra Competitive Strengths & Weaknesses
    7.13 XenCALL
        7.13.1 XenCALL Details
        7.13.2 XenCALL Major Business
        7.13.3 XenCALL Call Center Workforce Management Software Product and Services
        7.13.4 XenCALL Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.13.5 XenCALL Recent Developments/Updates
        7.13.6 XenCALL Competitive Strengths & Weaknesses
    7.14 Omnitraq
        7.14.1 Omnitraq Details
        7.14.2 Omnitraq Major Business
        7.14.3 Omnitraq Call Center Workforce Management Software Product and Services
        7.14.4 Omnitraq Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.14.5 Omnitraq Recent Developments/Updates
        7.14.6 Omnitraq Competitive Strengths & Weaknesses
    7.15 Zendesk
        7.15.1 Zendesk Details
        7.15.2 Zendesk Major Business
        7.15.3 Zendesk Call Center Workforce Management Software Product and Services
        7.15.4 Zendesk Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.15.5 Zendesk Recent Developments/Updates
        7.15.6 Zendesk Competitive Strengths & Weaknesses
    7.16 Sharpen
        7.16.1 Sharpen Details
        7.16.2 Sharpen Major Business
        7.16.3 Sharpen Call Center Workforce Management Software Product and Services
        7.16.4 Sharpen Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023)
        7.16.5 Sharpen Recent Developments/Updates
        7.16.6 Sharpen Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 Call Center Workforce Management Software Industry Chain
    8.2 Call Center Workforce Management Software Upstream Analysis
    8.3 Call Center Workforce Management Software Midstream Analysis
    8.4 Call Center Workforce Management Software Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
    Table 1. World Call Center Workforce Management Software Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
    Table 2. World Call Center Workforce Management Software Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
    Table 3. World Call Center Workforce Management Software Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
    Table 4. World Call Center Workforce Management Software Revenue Market Share by Region (2018-2023), (by Headquarter Location)
    Table 5. World Call Center Workforce Management Software Revenue Market Share by Region (2024-2029), (by Headquarter Location)
    Table 6. Major Market Trends
    Table 7. World Call Center Workforce Management Software Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
    Table 8. World Call Center Workforce Management Software Consumption Value by Region (2018-2023) & (USD Million)
    Table 9. World Call Center Workforce Management Software Consumption Value Forecast by Region (2024-2029) & (USD Million)
    Table 10. World Call Center Workforce Management Software Revenue by Player (2018-2023) & (USD Million)
    Table 11. Revenue Market Share of Key Call Center Workforce Management Software Players in 2022
    Table 12. World Call Center Workforce Management Software Industry Rank of Major Player, Based on Revenue in 2022
    Table 13. Global Call Center Workforce Management Software Company Evaluation Quadrant
    Table 14. Head Office of Key Call Center Workforce Management Software Player
    Table 15. Call Center Workforce Management Software Market: Company Product Type Footprint
    Table 16. Call Center Workforce Management Software Market: Company Product Application Footprint
    Table 17. Call Center Workforce Management Software Mergers & Acquisitions Activity
    Table 18. United States VS China Call Center Workforce Management Software Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 19. United States VS China Call Center Workforce Management Software Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 20. United States Based Call Center Workforce Management Software Companies, Headquarters (States, Country)
    Table 21. United States Based Companies Call Center Workforce Management Software Revenue, (2018-2023) & (USD Million)
    Table 22. United States Based Companies Call Center Workforce Management Software Revenue Market Share (2018-2023)
    Table 23. China Based Call Center Workforce Management Software Companies, Headquarters (Province, Country)
    Table 24. China Based Companies Call Center Workforce Management Software Revenue, (2018-2023) & (USD Million)
    Table 25. China Based Companies Call Center Workforce Management Software Revenue Market Share (2018-2023)
    Table 26. Rest of World Based Call Center Workforce Management Software Companies, Headquarters (States, Country)
    Table 27. Rest of World Based Companies Call Center Workforce Management Software Revenue, (2018-2023) & (USD Million)
    Table 28. Rest of World Based Companies Call Center Workforce Management Software Revenue Market Share (2018-2023)
    Table 29. World Call Center Workforce Management Software Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Table 30. World Call Center Workforce Management Software Market Size by Type (2018-2023) & (USD Million)
    Table 31. World Call Center Workforce Management Software Market Size by Type (2024-2029) & (USD Million)
    Table 32. World Call Center Workforce Management Software Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Table 33. World Call Center Workforce Management Software Market Size by Application (2018-2023) & (USD Million)
    Table 34. World Call Center Workforce Management Software Market Size by Application (2024-2029) & (USD Million)
    Table 35. Five9 Basic Information, Area Served and Competitors
    Table 36. Five9 Major Business
    Table 37. Five9 Call Center Workforce Management Software Product and Services
    Table 38. Five9 Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 39. Five9 Recent Developments/Updates
    Table 40. Five9 Competitive Strengths & Weaknesses
    Table 41. eTollFree Basic Information, Area Served and Competitors
    Table 42. eTollFree Major Business
    Table 43. eTollFree Call Center Workforce Management Software Product and Services
    Table 44. eTollFree Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 45. eTollFree Recent Developments/Updates
    Table 46. eTollFree Competitive Strengths & Weaknesses
    Table 47. Talkdesk Basic Information, Area Served and Competitors
    Table 48. Talkdesk Major Business
    Table 49. Talkdesk Call Center Workforce Management Software Product and Services
    Table 50. Talkdesk Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 51. Talkdesk Recent Developments/Updates
    Table 52. Talkdesk Competitive Strengths & Weaknesses
    Table 53. Twilio Flex Basic Information, Area Served and Competitors
    Table 54. Twilio Flex Major Business
    Table 55. Twilio Flex Call Center Workforce Management Software Product and Services
    Table 56. Twilio Flex Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 57. Twilio Flex Recent Developments/Updates
    Table 58. Twilio Flex Competitive Strengths & Weaknesses
    Table 59. Genesys Basic Information, Area Served and Competitors
    Table 60. Genesys Major Business
    Table 61. Genesys Call Center Workforce Management Software Product and Services
    Table 62. Genesys Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 63. Genesys Recent Developments/Updates
    Table 64. Genesys Competitive Strengths & Weaknesses
    Table 65. ChaseData Basic Information, Area Served and Competitors
    Table 66. ChaseData Major Business
    Table 67. ChaseData Call Center Workforce Management Software Product and Services
    Table 68. ChaseData Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 69. ChaseData Recent Developments/Updates
    Table 70. ChaseData Competitive Strengths & Weaknesses
    Table 71. NICE inContact Basic Information, Area Served and Competitors
    Table 72. NICE inContact Major Business
    Table 73. NICE inContact Call Center Workforce Management Software Product and Services
    Table 74. NICE inContact Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 75. NICE inContact Recent Developments/Updates
    Table 76. NICE inContact Competitive Strengths & Weaknesses
    Table 77. PhoneBurner Basic Information, Area Served and Competitors
    Table 78. PhoneBurner Major Business
    Table 79. PhoneBurner Call Center Workforce Management Software Product and Services
    Table 80. PhoneBurner Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 81. PhoneBurner Recent Developments/Updates
    Table 82. PhoneBurner Competitive Strengths & Weaknesses
    Table 83. Nextiva Basic Information, Area Served and Competitors
    Table 84. Nextiva Major Business
    Table 85. Nextiva Call Center Workforce Management Software Product and Services
    Table 86. Nextiva Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 87. Nextiva Recent Developments/Updates
    Table 88. Nextiva Competitive Strengths & Weaknesses
    Table 89. Aspect Basic Information, Area Served and Competitors
    Table 90. Aspect Major Business
    Table 91. Aspect Call Center Workforce Management Software Product and Services
    Table 92. Aspect Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 93. Aspect Recent Developments/Updates
    Table 94. Aspect Competitive Strengths & Weaknesses
    Table 95. RingCentral Basic Information, Area Served and Competitors
    Table 96. RingCentral Major Business
    Table 97. RingCentral Call Center Workforce Management Software Product and Services
    Table 98. RingCentral Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 99. RingCentral Recent Developments/Updates
    Table 100. RingCentral Competitive Strengths & Weaknesses
    Table 101. PanTerra Basic Information, Area Served and Competitors
    Table 102. PanTerra Major Business
    Table 103. PanTerra Call Center Workforce Management Software Product and Services
    Table 104. PanTerra Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 105. PanTerra Recent Developments/Updates
    Table 106. PanTerra Competitive Strengths & Weaknesses
    Table 107. XenCALL Basic Information, Area Served and Competitors
    Table 108. XenCALL Major Business
    Table 109. XenCALL Call Center Workforce Management Software Product and Services
    Table 110. XenCALL Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 111. XenCALL Recent Developments/Updates
    Table 112. XenCALL Competitive Strengths & Weaknesses
    Table 113. Omnitraq Basic Information, Area Served and Competitors
    Table 114. Omnitraq Major Business
    Table 115. Omnitraq Call Center Workforce Management Software Product and Services
    Table 116. Omnitraq Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 117. Omnitraq Recent Developments/Updates
    Table 118. Omnitraq Competitive Strengths & Weaknesses
    Table 119. Zendesk Basic Information, Area Served and Competitors
    Table 120. Zendesk Major Business
    Table 121. Zendesk Call Center Workforce Management Software Product and Services
    Table 122. Zendesk Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 123. Zendesk Recent Developments/Updates
    Table 124. Sharpen Basic Information, Area Served and Competitors
    Table 125. Sharpen Major Business
    Table 126. Sharpen Call Center Workforce Management Software Product and Services
    Table 127. Sharpen Call Center Workforce Management Software Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 128. Global Key Players of Call Center Workforce Management Software Upstream (Raw Materials)
    Table 129. Call Center Workforce Management Software Typical Customers
List of Figure
    Figure 1. Call Center Workforce Management Software Picture
    Figure 2. World Call Center Workforce Management Software Total Market Size: 2018 & 2022 & 2029, (USD Million)
    Figure 3. World Call Center Workforce Management Software Total Market Size (2018-2029) & (USD Million)
    Figure 4. World Call Center Workforce Management Software Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
    Figure 5. World Call Center Workforce Management Software Revenue Market Share by Region (2018-2029), (by Headquarter Location)
    Figure 6. United States Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 7. China Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 8. Europe Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 9. Japan Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 10. South Korea Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 11. ASEAN Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 12. India Based Company Call Center Workforce Management Software Revenue (2018-2029) & (USD Million)
    Figure 13. Call Center Workforce Management Software Market Drivers
    Figure 14. Factors Affecting Demand
    Figure 15. World Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 16. World Call Center Workforce Management Software Consumption Value Market Share by Region (2018-2029)
    Figure 17. United States Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 18. China Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 19. Europe Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 20. Japan Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 21. South Korea Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 22. ASEAN Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 23. India Call Center Workforce Management Software Consumption Value (2018-2029) & (USD Million)
    Figure 24. Producer Shipments of Call Center Workforce Management Software by Player Revenue ($MM) and Market Share (%): 2022
    Figure 25. Global Four-firm Concentration Ratios (CR4) for Call Center Workforce Management Software Markets in 2022
    Figure 26. Global Four-firm Concentration Ratios (CR8) for Call Center Workforce Management Software Markets in 2022
    Figure 27. United States VS China: Call Center Workforce Management Software Revenue Market Share Comparison (2018 & 2022 & 2029)
    Figure 28. United States VS China: Call Center Workforce Management Software Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    Figure 29. World Call Center Workforce Management Software Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Figure 30. World Call Center Workforce Management Software Market Size Market Share by Type in 2022
    Figure 31. Cloud Based
    Figure 32. Web Based
    Figure 33. World Call Center Workforce Management Software Market Size Market Share by Type (2018-2029)
    Figure 34. World Call Center Workforce Management Software Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Figure 35. World Call Center Workforce Management Software Market Size Market Share by Application in 2022
    Figure 36. Large Enterprises
    Figure 37. SMEs
    Figure 38. Call Center Workforce Management Software Industrial Chain
    Figure 39. Methodology
    Figure 40. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

Five9
eTollFree
Talkdesk
Twilio Flex
Genesys
ChaseData
NICE inContact
PhoneBurner
Nextiva
Aspect
RingCentral
PanTerra
XenCALL
Omnitraq
Zendesk
Sharpen

Related Reports

Global Call Center Workforce Management Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

Global Call Center Workforce Management Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

date 02 Jan 2024

date Service & Software

According to our (Global Info Research) latest study, the global Call Center Workforce Management Software market size was valued at USD 2106.3 million in 2023 and is forecast to a readjusted size of USD 3016.2 million by 2030 with a CAGR of 5.3% during review period.

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