Global Customer Success Management Platform Market 2023 by Company, Regions, Type and Application, Forecast to 2029

Page: 110

Published Date: 11 May 2023

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

According to our (Global Info Research) latest study, the global Customer Success Management Platform market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

Customer success management is the business discipline of guiding customers to realize value through product adoption or service utilization across their owning life cycle. It uses a data-driven approach to monitor customer health and uncover insights to drive proactive and prescriptive action in order to lead the customer to renew, expand and advocate.

This report is a detailed and comprehensive analysis for global Customer Success Management Platform market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.

Key Features:
Global Customer Success Management Platform market size and forecasts, in consumption value ($ Million), 2018-2029
Global Customer Success Management Platform market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Customer Success Management Platform market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Customer Success Management Platform market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Success Management Platform
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Success Management Platform market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Gainsight, ClientSuccess, Salesforce, Custify and Natero, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Market segmentation
Customer Success Management Platform market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type
    Cloud Based
    On-premises

Market segment by Application
    Sales and Marketing Optimization
    Reporting and Analytics
    Customer Segmentation
    Risk and Compliance Management
    Customer Service
    Others

Market segment by players, this report covers
    Gainsight
    ClientSuccess
    Salesforce
    Custify
    Natero
    LiveAgent
    Totango
    Freshworks
    Amity
    Client Share
    Strikedeck
    STAMP
    ChurnZero
    Salesmachine
    Bolstra
    CustomerSuccessBox
    Planhat
    Catalyst
    Kilterly

Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Success Management Platform product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Success Management Platform, with revenue, gross margin and global market share of Customer Success Management Platform from 2018 to 2023.
Chapter 3, the Customer Success Management Platform competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Customer Success Management Platform market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Success Management Platform.
Chapter 13, to describe Customer Success Management Platform research findings and conclusion.

Table of Contents

1 Market Overview
    1.1 Product Overview and Scope of Customer Success Management Platform
    1.2 Market Estimation Caveats and Base Year
    1.3 Classification of Customer Success Management Platform by Type
        1.3.1 Overview: Global Customer Success Management Platform Market Size by Type: 2018 Versus 2022 Versus 2029
        1.3.2 Global Customer Success Management Platform Consumption Value Market Share by Type in 2022
        1.3.3 Cloud Based
        1.3.4 On-premises
    1.4 Global Customer Success Management Platform Market by Application
        1.4.1 Overview: Global Customer Success Management Platform Market Size by Application: 2018 Versus 2022 Versus 2029
        1.4.2 Sales and Marketing Optimization
        1.4.3 Reporting and Analytics
        1.4.4 Customer Segmentation
        1.4.5 Risk and Compliance Management
        1.4.6 Customer Service
        1.4.7 Others
    1.5 Global Customer Success Management Platform Market Size & Forecast
    1.6 Global Customer Success Management Platform Market Size and Forecast by Region
        1.6.1 Global Customer Success Management Platform Market Size by Region: 2018 VS 2022 VS 2029
        1.6.2 Global Customer Success Management Platform Market Size by Region, (2018-2029)
        1.6.3 North America Customer Success Management Platform Market Size and Prospect (2018-2029)
        1.6.4 Europe Customer Success Management Platform Market Size and Prospect (2018-2029)
        1.6.5 Asia-Pacific Customer Success Management Platform Market Size and Prospect (2018-2029)
        1.6.6 South America Customer Success Management Platform Market Size and Prospect (2018-2029)
        1.6.7 Middle East and Africa Customer Success Management Platform Market Size and Prospect (2018-2029)

2 Company Profiles
    2.1 Gainsight
        2.1.1 Gainsight Details
        2.1.2 Gainsight Major Business
        2.1.3 Gainsight Customer Success Management Platform Product and Solutions
        2.1.4 Gainsight Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.1.5 Gainsight Recent Developments and Future Plans
    2.2 ClientSuccess
        2.2.1 ClientSuccess Details
        2.2.2 ClientSuccess Major Business
        2.2.3 ClientSuccess Customer Success Management Platform Product and Solutions
        2.2.4 ClientSuccess Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.2.5 ClientSuccess Recent Developments and Future Plans
    2.3 Salesforce
        2.3.1 Salesforce Details
        2.3.2 Salesforce Major Business
        2.3.3 Salesforce Customer Success Management Platform Product and Solutions
        2.3.4 Salesforce Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.3.5 Salesforce Recent Developments and Future Plans
    2.4 Custify
        2.4.1 Custify Details
        2.4.2 Custify Major Business
        2.4.3 Custify Customer Success Management Platform Product and Solutions
        2.4.4 Custify Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.4.5 Custify Recent Developments and Future Plans
    2.5 Natero
        2.5.1 Natero Details
        2.5.2 Natero Major Business
        2.5.3 Natero Customer Success Management Platform Product and Solutions
        2.5.4 Natero Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.5.5 Natero Recent Developments and Future Plans
    2.6 LiveAgent
        2.6.1 LiveAgent Details
        2.6.2 LiveAgent Major Business
        2.6.3 LiveAgent Customer Success Management Platform Product and Solutions
        2.6.4 LiveAgent Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.6.5 LiveAgent Recent Developments and Future Plans
    2.7 Totango
        2.7.1 Totango Details
        2.7.2 Totango Major Business
        2.7.3 Totango Customer Success Management Platform Product and Solutions
        2.7.4 Totango Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.7.5 Totango Recent Developments and Future Plans
    2.8 Freshworks
        2.8.1 Freshworks Details
        2.8.2 Freshworks Major Business
        2.8.3 Freshworks Customer Success Management Platform Product and Solutions
        2.8.4 Freshworks Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.8.5 Freshworks Recent Developments and Future Plans
    2.9 Amity
        2.9.1 Amity Details
        2.9.2 Amity Major Business
        2.9.3 Amity Customer Success Management Platform Product and Solutions
        2.9.4 Amity Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.9.5 Amity Recent Developments and Future Plans
    2.10 Client Share
        2.10.1 Client Share Details
        2.10.2 Client Share Major Business
        2.10.3 Client Share Customer Success Management Platform Product and Solutions
        2.10.4 Client Share Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.10.5 Client Share Recent Developments and Future Plans
    2.11 Strikedeck
        2.11.1 Strikedeck Details
        2.11.2 Strikedeck Major Business
        2.11.3 Strikedeck Customer Success Management Platform Product and Solutions
        2.11.4 Strikedeck Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.11.5 Strikedeck Recent Developments and Future Plans
    2.12 STAMP
        2.12.1 STAMP Details
        2.12.2 STAMP Major Business
        2.12.3 STAMP Customer Success Management Platform Product and Solutions
        2.12.4 STAMP Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.12.5 STAMP Recent Developments and Future Plans
    2.13 ChurnZero
        2.13.1 ChurnZero Details
        2.13.2 ChurnZero Major Business
        2.13.3 ChurnZero Customer Success Management Platform Product and Solutions
        2.13.4 ChurnZero Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.13.5 ChurnZero Recent Developments and Future Plans
    2.14 Salesmachine
        2.14.1 Salesmachine Details
        2.14.2 Salesmachine Major Business
        2.14.3 Salesmachine Customer Success Management Platform Product and Solutions
        2.14.4 Salesmachine Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.14.5 Salesmachine Recent Developments and Future Plans
    2.15 Bolstra
        2.15.1 Bolstra Details
        2.15.2 Bolstra Major Business
        2.15.3 Bolstra Customer Success Management Platform Product and Solutions
        2.15.4 Bolstra Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.15.5 Bolstra Recent Developments and Future Plans
    2.16 CustomerSuccessBox
        2.16.1 CustomerSuccessBox Details
        2.16.2 CustomerSuccessBox Major Business
        2.16.3 CustomerSuccessBox Customer Success Management Platform Product and Solutions
        2.16.4 CustomerSuccessBox Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.16.5 CustomerSuccessBox Recent Developments and Future Plans
    2.17 Planhat
        2.17.1 Planhat Details
        2.17.2 Planhat Major Business
        2.17.3 Planhat Customer Success Management Platform Product and Solutions
        2.17.4 Planhat Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.17.5 Planhat Recent Developments and Future Plans
    2.18 Catalyst
        2.18.1 Catalyst Details
        2.18.2 Catalyst Major Business
        2.18.3 Catalyst Customer Success Management Platform Product and Solutions
        2.18.4 Catalyst Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.18.5 Catalyst Recent Developments and Future Plans
    2.19 Kilterly
        2.19.1 Kilterly Details
        2.19.2 Kilterly Major Business
        2.19.3 Kilterly Customer Success Management Platform Product and Solutions
        2.19.4 Kilterly Customer Success Management Platform Revenue, Gross Margin and Market Share (2018-2023)
        2.19.5 Kilterly Recent Developments and Future Plans

3 Market Competition, by Players
    3.1 Global Customer Success Management Platform Revenue and Share by Players (2018-2023)
    3.2 Market Share Analysis (2022)
        3.2.1 Market Share of Customer Success Management Platform by Company Revenue
        3.2.2 Top 3 Customer Success Management Platform Players Market Share in 2022
        3.2.3 Top 6 Customer Success Management Platform Players Market Share in 2022
    3.3 Customer Success Management Platform Market: Overall Company Footprint Analysis
        3.3.1 Customer Success Management Platform Market: Region Footprint
        3.3.2 Customer Success Management Platform Market: Company Product Type Footprint
        3.3.3 Customer Success Management Platform Market: Company Product Application Footprint
    3.4 New Market Entrants and Barriers to Market Entry
    3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type
    4.1 Global Customer Success Management Platform Consumption Value and Market Share by Type (2018-2023)
    4.2 Global Customer Success Management Platform Market Forecast by Type (2024-2029)

5 Market Size Segment by Application
    5.1 Global Customer Success Management Platform Consumption Value Market Share by Application (2018-2023)
    5.2 Global Customer Success Management Platform Market Forecast by Application (2024-2029)

6 North America
    6.1 North America Customer Success Management Platform Consumption Value by Type (2018-2029)
    6.2 North America Customer Success Management Platform Consumption Value by Application (2018-2029)
    6.3 North America Customer Success Management Platform Market Size by Country
        6.3.1 North America Customer Success Management Platform Consumption Value by Country (2018-2029)
        6.3.2 United States Customer Success Management Platform Market Size and Forecast (2018-2029)
        6.3.3 Canada Customer Success Management Platform Market Size and Forecast (2018-2029)
        6.3.4 Mexico Customer Success Management Platform Market Size and Forecast (2018-2029)

7 Europe
    7.1 Europe Customer Success Management Platform Consumption Value by Type (2018-2029)
    7.2 Europe Customer Success Management Platform Consumption Value by Application (2018-2029)
    7.3 Europe Customer Success Management Platform Market Size by Country
        7.3.1 Europe Customer Success Management Platform Consumption Value by Country (2018-2029)
        7.3.2 Germany Customer Success Management Platform Market Size and Forecast (2018-2029)
        7.3.3 France Customer Success Management Platform Market Size and Forecast (2018-2029)
        7.3.4 United Kingdom Customer Success Management Platform Market Size and Forecast (2018-2029)
        7.3.5 Russia Customer Success Management Platform Market Size and Forecast (2018-2029)
        7.3.6 Italy Customer Success Management Platform Market Size and Forecast (2018-2029)

8 Asia-Pacific
    8.1 Asia-Pacific Customer Success Management Platform Consumption Value by Type (2018-2029)
    8.2 Asia-Pacific Customer Success Management Platform Consumption Value by Application (2018-2029)
    8.3 Asia-Pacific Customer Success Management Platform Market Size by Region
        8.3.1 Asia-Pacific Customer Success Management Platform Consumption Value by Region (2018-2029)
        8.3.2 China Customer Success Management Platform Market Size and Forecast (2018-2029)
        8.3.3 Japan Customer Success Management Platform Market Size and Forecast (2018-2029)
        8.3.4 South Korea Customer Success Management Platform Market Size and Forecast (2018-2029)
        8.3.5 India Customer Success Management Platform Market Size and Forecast (2018-2029)
        8.3.6 Southeast Asia Customer Success Management Platform Market Size and Forecast (2018-2029)
        8.3.7 Australia Customer Success Management Platform Market Size and Forecast (2018-2029)

9 South America
    9.1 South America Customer Success Management Platform Consumption Value by Type (2018-2029)
    9.2 South America Customer Success Management Platform Consumption Value by Application (2018-2029)
    9.3 South America Customer Success Management Platform Market Size by Country
        9.3.1 South America Customer Success Management Platform Consumption Value by Country (2018-2029)
        9.3.2 Brazil Customer Success Management Platform Market Size and Forecast (2018-2029)
        9.3.3 Argentina Customer Success Management Platform Market Size and Forecast (2018-2029)

10 Middle East & Africa
    10.1 Middle East & Africa Customer Success Management Platform Consumption Value by Type (2018-2029)
    10.2 Middle East & Africa Customer Success Management Platform Consumption Value by Application (2018-2029)
    10.3 Middle East & Africa Customer Success Management Platform Market Size by Country
        10.3.1 Middle East & Africa Customer Success Management Platform Consumption Value by Country (2018-2029)
        10.3.2 Turkey Customer Success Management Platform Market Size and Forecast (2018-2029)
        10.3.3 Saudi Arabia Customer Success Management Platform Market Size and Forecast (2018-2029)
        10.3.4 UAE Customer Success Management Platform Market Size and Forecast (2018-2029)

11 Market Dynamics
    11.1 Customer Success Management Platform Market Drivers
    11.2 Customer Success Management Platform Market Restraints
    11.3 Customer Success Management Platform Trends Analysis
    11.4 Porters Five Forces Analysis
        11.4.1 Threat of New Entrants
        11.4.2 Bargaining Power of Suppliers
        11.4.3 Bargaining Power of Buyers
        11.4.4 Threat of Substitutes
        11.4.5 Competitive Rivalry
    11.5 Influence of COVID-19 and Russia-Ukraine War
        11.5.1 Influence of COVID-19
        11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis
    12.1 Customer Success Management Platform Industry Chain
    12.2 Customer Success Management Platform Upstream Analysis
    12.3 Customer Success Management Platform Midstream Analysis
    12.4 Customer Success Management Platform Downstream Analysis

13 Research Findings and Conclusion

14 Appendix
    14.1 Methodology
    14.2 Research Process and Data Source
    14.3 Disclaimer

Table of Figures

List of Tables
    Table 1. Global Customer Success Management Platform Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Table 2. Global Customer Success Management Platform Consumption Value by Application, (USD Million), 2018 & 2022 & 2029
    Table 3. Global Customer Success Management Platform Consumption Value by Region (2018-2023) & (USD Million)
    Table 4. Global Customer Success Management Platform Consumption Value by Region (2024-2029) & (USD Million)
    Table 5. Gainsight Company Information, Head Office, and Major Competitors
    Table 6. Gainsight Major Business
    Table 7. Gainsight Customer Success Management Platform Product and Solutions
    Table 8. Gainsight Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 9. Gainsight Recent Developments and Future Plans
    Table 10. ClientSuccess Company Information, Head Office, and Major Competitors
    Table 11. ClientSuccess Major Business
    Table 12. ClientSuccess Customer Success Management Platform Product and Solutions
    Table 13. ClientSuccess Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 14. ClientSuccess Recent Developments and Future Plans
    Table 15. Salesforce Company Information, Head Office, and Major Competitors
    Table 16. Salesforce Major Business
    Table 17. Salesforce Customer Success Management Platform Product and Solutions
    Table 18. Salesforce Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 19. Salesforce Recent Developments and Future Plans
    Table 20. Custify Company Information, Head Office, and Major Competitors
    Table 21. Custify Major Business
    Table 22. Custify Customer Success Management Platform Product and Solutions
    Table 23. Custify Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 24. Custify Recent Developments and Future Plans
    Table 25. Natero Company Information, Head Office, and Major Competitors
    Table 26. Natero Major Business
    Table 27. Natero Customer Success Management Platform Product and Solutions
    Table 28. Natero Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 29. Natero Recent Developments and Future Plans
    Table 30. LiveAgent Company Information, Head Office, and Major Competitors
    Table 31. LiveAgent Major Business
    Table 32. LiveAgent Customer Success Management Platform Product and Solutions
    Table 33. LiveAgent Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 34. LiveAgent Recent Developments and Future Plans
    Table 35. Totango Company Information, Head Office, and Major Competitors
    Table 36. Totango Major Business
    Table 37. Totango Customer Success Management Platform Product and Solutions
    Table 38. Totango Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 39. Totango Recent Developments and Future Plans
    Table 40. Freshworks Company Information, Head Office, and Major Competitors
    Table 41. Freshworks Major Business
    Table 42. Freshworks Customer Success Management Platform Product and Solutions
    Table 43. Freshworks Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 44. Freshworks Recent Developments and Future Plans
    Table 45. Amity Company Information, Head Office, and Major Competitors
    Table 46. Amity Major Business
    Table 47. Amity Customer Success Management Platform Product and Solutions
    Table 48. Amity Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 49. Amity Recent Developments and Future Plans
    Table 50. Client Share Company Information, Head Office, and Major Competitors
    Table 51. Client Share Major Business
    Table 52. Client Share Customer Success Management Platform Product and Solutions
    Table 53. Client Share Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 54. Client Share Recent Developments and Future Plans
    Table 55. Strikedeck Company Information, Head Office, and Major Competitors
    Table 56. Strikedeck Major Business
    Table 57. Strikedeck Customer Success Management Platform Product and Solutions
    Table 58. Strikedeck Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 59. Strikedeck Recent Developments and Future Plans
    Table 60. STAMP Company Information, Head Office, and Major Competitors
    Table 61. STAMP Major Business
    Table 62. STAMP Customer Success Management Platform Product and Solutions
    Table 63. STAMP Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 64. STAMP Recent Developments and Future Plans
    Table 65. ChurnZero Company Information, Head Office, and Major Competitors
    Table 66. ChurnZero Major Business
    Table 67. ChurnZero Customer Success Management Platform Product and Solutions
    Table 68. ChurnZero Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 69. ChurnZero Recent Developments and Future Plans
    Table 70. Salesmachine Company Information, Head Office, and Major Competitors
    Table 71. Salesmachine Major Business
    Table 72. Salesmachine Customer Success Management Platform Product and Solutions
    Table 73. Salesmachine Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 74. Salesmachine Recent Developments and Future Plans
    Table 75. Bolstra Company Information, Head Office, and Major Competitors
    Table 76. Bolstra Major Business
    Table 77. Bolstra Customer Success Management Platform Product and Solutions
    Table 78. Bolstra Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 79. Bolstra Recent Developments and Future Plans
    Table 80. CustomerSuccessBox Company Information, Head Office, and Major Competitors
    Table 81. CustomerSuccessBox Major Business
    Table 82. CustomerSuccessBox Customer Success Management Platform Product and Solutions
    Table 83. CustomerSuccessBox Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 84. CustomerSuccessBox Recent Developments and Future Plans
    Table 85. Planhat Company Information, Head Office, and Major Competitors
    Table 86. Planhat Major Business
    Table 87. Planhat Customer Success Management Platform Product and Solutions
    Table 88. Planhat Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 89. Planhat Recent Developments and Future Plans
    Table 90. Catalyst Company Information, Head Office, and Major Competitors
    Table 91. Catalyst Major Business
    Table 92. Catalyst Customer Success Management Platform Product and Solutions
    Table 93. Catalyst Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 94. Catalyst Recent Developments and Future Plans
    Table 95. Kilterly Company Information, Head Office, and Major Competitors
    Table 96. Kilterly Major Business
    Table 97. Kilterly Customer Success Management Platform Product and Solutions
    Table 98. Kilterly Customer Success Management Platform Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 99. Kilterly Recent Developments and Future Plans
    Table 100. Global Customer Success Management Platform Revenue (USD Million) by Players (2018-2023)
    Table 101. Global Customer Success Management Platform Revenue Share by Players (2018-2023)
    Table 102. Breakdown of Customer Success Management Platform by Company Type (Tier 1, Tier 2, and Tier 3)
    Table 103. Market Position of Players in Customer Success Management Platform, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2022
    Table 104. Head Office of Key Customer Success Management Platform Players
    Table 105. Customer Success Management Platform Market: Company Product Type Footprint
    Table 106. Customer Success Management Platform Market: Company Product Application Footprint
    Table 107. Customer Success Management Platform New Market Entrants and Barriers to Market Entry
    Table 108. Customer Success Management Platform Mergers, Acquisition, Agreements, and Collaborations
    Table 109. Global Customer Success Management Platform Consumption Value (USD Million) by Type (2018-2023)
    Table 110. Global Customer Success Management Platform Consumption Value Share by Type (2018-2023)
    Table 111. Global Customer Success Management Platform Consumption Value Forecast by Type (2024-2029)
    Table 112. Global Customer Success Management Platform Consumption Value by Application (2018-2023)
    Table 113. Global Customer Success Management Platform Consumption Value Forecast by Application (2024-2029)
    Table 114. North America Customer Success Management Platform Consumption Value by Type (2018-2023) & (USD Million)
    Table 115. North America Customer Success Management Platform Consumption Value by Type (2024-2029) & (USD Million)
    Table 116. North America Customer Success Management Platform Consumption Value by Application (2018-2023) & (USD Million)
    Table 117. North America Customer Success Management Platform Consumption Value by Application (2024-2029) & (USD Million)
    Table 118. North America Customer Success Management Platform Consumption Value by Country (2018-2023) & (USD Million)
    Table 119. North America Customer Success Management Platform Consumption Value by Country (2024-2029) & (USD Million)
    Table 120. Europe Customer Success Management Platform Consumption Value by Type (2018-2023) & (USD Million)
    Table 121. Europe Customer Success Management Platform Consumption Value by Type (2024-2029) & (USD Million)
    Table 122. Europe Customer Success Management Platform Consumption Value by Application (2018-2023) & (USD Million)
    Table 123. Europe Customer Success Management Platform Consumption Value by Application (2024-2029) & (USD Million)
    Table 124. Europe Customer Success Management Platform Consumption Value by Country (2018-2023) & (USD Million)
    Table 125. Europe Customer Success Management Platform Consumption Value by Country (2024-2029) & (USD Million)
    Table 126. Asia-Pacific Customer Success Management Platform Consumption Value by Type (2018-2023) & (USD Million)
    Table 127. Asia-Pacific Customer Success Management Platform Consumption Value by Type (2024-2029) & (USD Million)
    Table 128. Asia-Pacific Customer Success Management Platform Consumption Value by Application (2018-2023) & (USD Million)
    Table 129. Asia-Pacific Customer Success Management Platform Consumption Value by Application (2024-2029) & (USD Million)
    Table 130. Asia-Pacific Customer Success Management Platform Consumption Value by Region (2018-2023) & (USD Million)
    Table 131. Asia-Pacific Customer Success Management Platform Consumption Value by Region (2024-2029) & (USD Million)
    Table 132. South America Customer Success Management Platform Consumption Value by Type (2018-2023) & (USD Million)
    Table 133. South America Customer Success Management Platform Consumption Value by Type (2024-2029) & (USD Million)
    Table 134. South America Customer Success Management Platform Consumption Value by Application (2018-2023) & (USD Million)
    Table 135. South America Customer Success Management Platform Consumption Value by Application (2024-2029) & (USD Million)
    Table 136. South America Customer Success Management Platform Consumption Value by Country (2018-2023) & (USD Million)
    Table 137. South America Customer Success Management Platform Consumption Value by Country (2024-2029) & (USD Million)
    Table 138. Middle East & Africa Customer Success Management Platform Consumption Value by Type (2018-2023) & (USD Million)
    Table 139. Middle East & Africa Customer Success Management Platform Consumption Value by Type (2024-2029) & (USD Million)
    Table 140. Middle East & Africa Customer Success Management Platform Consumption Value by Application (2018-2023) & (USD Million)
    Table 141. Middle East & Africa Customer Success Management Platform Consumption Value by Application (2024-2029) & (USD Million)
    Table 142. Middle East & Africa Customer Success Management Platform Consumption Value by Country (2018-2023) & (USD Million)
    Table 143. Middle East & Africa Customer Success Management Platform Consumption Value by Country (2024-2029) & (USD Million)
    Table 144. Customer Success Management Platform Raw Material
    Table 145. Key Suppliers of Customer Success Management Platform Raw Materials
List of Figures
    Figure 1. Customer Success Management Platform Picture
    Figure 2. Global Customer Success Management Platform Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Figure 3. Global Customer Success Management Platform Consumption Value Market Share by Type in 2022
    Figure 4. Cloud Based
    Figure 5. On-premises
    Figure 6. Global Customer Success Management Platform Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Figure 7. Customer Success Management Platform Consumption Value Market Share by Application in 2022
    Figure 8. Sales and Marketing Optimization Picture
    Figure 9. Reporting and Analytics Picture
    Figure 10. Customer Segmentation Picture
    Figure 11. Risk and Compliance Management Picture
    Figure 12. Customer Service Picture
    Figure 13. Others Picture
    Figure 14. Global Customer Success Management Platform Consumption Value, (USD Million): 2018 & 2022 & 2029
    Figure 15. Global Customer Success Management Platform Consumption Value and Forecast (2018-2029) & (USD Million)
    Figure 16. Global Market Customer Success Management Platform Consumption Value (USD Million) Comparison by Region (2018 & 2022 & 2029)
    Figure 17. Global Customer Success Management Platform Consumption Value Market Share by Region (2018-2029)
    Figure 18. Global Customer Success Management Platform Consumption Value Market Share by Region in 2022
    Figure 19. North America Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 20. Europe Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 21. Asia-Pacific Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 22. South America Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 23. Middle East and Africa Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 24. Global Customer Success Management Platform Revenue Share by Players in 2022
    Figure 25. Customer Success Management Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2022
    Figure 26. Global Top 3 Players Customer Success Management Platform Market Share in 2022
    Figure 27. Global Top 6 Players Customer Success Management Platform Market Share in 2022
    Figure 28. Global Customer Success Management Platform Consumption Value Share by Type (2018-2023)
    Figure 29. Global Customer Success Management Platform Market Share Forecast by Type (2024-2029)
    Figure 30. Global Customer Success Management Platform Consumption Value Share by Application (2018-2023)
    Figure 31. Global Customer Success Management Platform Market Share Forecast by Application (2024-2029)
    Figure 32. North America Customer Success Management Platform Consumption Value Market Share by Type (2018-2029)
    Figure 33. North America Customer Success Management Platform Consumption Value Market Share by Application (2018-2029)
    Figure 34. North America Customer Success Management Platform Consumption Value Market Share by Country (2018-2029)
    Figure 35. United States Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 36. Canada Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 37. Mexico Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 38. Europe Customer Success Management Platform Consumption Value Market Share by Type (2018-2029)
    Figure 39. Europe Customer Success Management Platform Consumption Value Market Share by Application (2018-2029)
    Figure 40. Europe Customer Success Management Platform Consumption Value Market Share by Country (2018-2029)
    Figure 41. Germany Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 42. France Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 43. United Kingdom Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 44. Russia Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 45. Italy Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 46. Asia-Pacific Customer Success Management Platform Consumption Value Market Share by Type (2018-2029)
    Figure 47. Asia-Pacific Customer Success Management Platform Consumption Value Market Share by Application (2018-2029)
    Figure 48. Asia-Pacific Customer Success Management Platform Consumption Value Market Share by Region (2018-2029)
    Figure 49. China Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 50. Japan Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 51. South Korea Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 52. India Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 53. Southeast Asia Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 54. Australia Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 55. South America Customer Success Management Platform Consumption Value Market Share by Type (2018-2029)
    Figure 56. South America Customer Success Management Platform Consumption Value Market Share by Application (2018-2029)
    Figure 57. South America Customer Success Management Platform Consumption Value Market Share by Country (2018-2029)
    Figure 58. Brazil Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 59. Argentina Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 60. Middle East and Africa Customer Success Management Platform Consumption Value Market Share by Type (2018-2029)
    Figure 61. Middle East and Africa Customer Success Management Platform Consumption Value Market Share by Application (2018-2029)
    Figure 62. Middle East and Africa Customer Success Management Platform Consumption Value Market Share by Country (2018-2029)
    Figure 63. Turkey Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 64. Saudi Arabia Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 65. UAE Customer Success Management Platform Consumption Value (2018-2029) & (USD Million)
    Figure 66. Customer Success Management Platform Market Drivers
    Figure 67. Customer Success Management Platform Market Restraints
    Figure 68. Customer Success Management Platform Market Trends
    Figure 69. Porters Five Forces Analysis
    Figure 70. Manufacturing Cost Structure Analysis of Customer Success Management Platform in 2022
    Figure 71. Manufacturing Process Analysis of Customer Success Management Platform
    Figure 72. Customer Success Management Platform Industrial Chain
    Figure 73. Methodology
    Figure 74. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

Gainsight
ClientSuccess
Salesforce
Custify
Natero
LiveAgent
Totango
Freshworks
Amity
Client Share
Strikedeck
STAMP
ChurnZero
Salesmachine
Bolstra
CustomerSuccessBox
Planhat
Catalyst
Kilterly

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