Global Business Process Outsourcing (BPO) Services Market 2023 by Company, Regions, Type and Application, Forecast to 2029

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Published Date: 06 Jan 2023

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

According to our (Global Info Research) latest study, the global Business Process Outsourcing (BPO) Services market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

This report is a detailed and comprehensive analysis for global Business Process Outsourcing (BPO) Services market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.

Key Features:
Global Business Process Outsourcing (BPO) Services market size and forecasts, in consumption value ($ Million), 2018-2029
Global Business Process Outsourcing (BPO) Services market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global Business Process Outsourcing (BPO) Services market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global Business Process Outsourcing (BPO) Services market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Business Process Outsourcing (BPO) Services
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Business Process Outsourcing (BPO) Services market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include IBM Corporation (U.S.), Syntel Inc. (U.S.), Xerox Corporation (U.S.), Infosys BPO Ltd. (India) and ADP LLC. (U.S.), etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Market segmentation
Business Process Outsourcing (BPO) Services market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type
    Customer Services
    Finance and Accounting
    Human Resources
    Procurement
    KPO
    Others

Market segment by Application
    BFSI
    Manufacturing
    Healthcare
    Retail
    IT and Telecommunication
    Others

Market segment by players, this report covers
    IBM Corporation (U.S.)
    Syntel Inc. (U.S.)
    Xerox Corporation (U.S.)
    Infosys BPO Ltd. (India)
    ADP LLC. (U.S.)
    Accenture PLC (Ireland)
    Aon Hewitt (U.S.)
    Tata Consultancy Services Limited (India)
    Capgemini (France)
    Wipro Limited (India)

Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Business Process Outsourcing (BPO) Services product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Business Process Outsourcing (BPO) Services, with revenue, gross margin and global market share of Business Process Outsourcing (BPO) Services from 2018 to 2023.
Chapter 3, the Business Process Outsourcing (BPO) Services competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and Business Process Outsourcing (BPO) Services market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of Business Process Outsourcing (BPO) Services.
Chapter 13, to describe Business Process Outsourcing (BPO) Services research findings and conclusion.

Table of Contents

1 Market Overview
    1.1 Product Overview and Scope of Business Process Outsourcing (BPO) Services
    1.2 Market Estimation Caveats and Base Year
    1.3 Classification of Business Process Outsourcing (BPO) Services by Type
        1.3.1 Overview: Global Business Process Outsourcing (BPO) Services Market Size by Type: 2018 Versus 2022 Versus 2029
        1.3.2 Global Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type in 2022
        1.3.3 Customer Services
        1.3.4 Finance and Accounting
        1.3.5 Human Resources
        1.3.6 Procurement
        1.3.7 KPO
        1.3.8 Others
    1.4 Global Business Process Outsourcing (BPO) Services Market by Application
        1.4.1 Overview: Global Business Process Outsourcing (BPO) Services Market Size by Application: 2018 Versus 2022 Versus 2029
        1.4.2 BFSI
        1.4.3 Manufacturing
        1.4.4 Healthcare
        1.4.5 Retail
        1.4.6 IT and Telecommunication
        1.4.7 Others
    1.5 Global Business Process Outsourcing (BPO) Services Market Size & Forecast
    1.6 Global Business Process Outsourcing (BPO) Services Market Size and Forecast by Region
        1.6.1 Global Business Process Outsourcing (BPO) Services Market Size by Region: 2018 VS 2022 VS 2029
        1.6.2 Global Business Process Outsourcing (BPO) Services Market Size by Region, (2018-2029)
        1.6.3 North America Business Process Outsourcing (BPO) Services Market Size and Prospect (2018-2029)
        1.6.4 Europe Business Process Outsourcing (BPO) Services Market Size and Prospect (2018-2029)
        1.6.5 Asia-Pacific Business Process Outsourcing (BPO) Services Market Size and Prospect (2018-2029)
        1.6.6 South America Business Process Outsourcing (BPO) Services Market Size and Prospect (2018-2029)
        1.6.7 Middle East and Africa Business Process Outsourcing (BPO) Services Market Size and Prospect (2018-2029)

2 Company Profiles
    2.1 IBM Corporation (U.S.)
        2.1.1 IBM Corporation (U.S.) Details
        2.1.2 IBM Corporation (U.S.) Major Business
        2.1.3 IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
        2.1.4 IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.1.5 IBM Corporation (U.S.) Recent Developments and Future Plans
    2.2 Syntel Inc. (U.S.)
        2.2.1 Syntel Inc. (U.S.) Details
        2.2.2 Syntel Inc. (U.S.) Major Business
        2.2.3 Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
        2.2.4 Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.2.5 Syntel Inc. (U.S.) Recent Developments and Future Plans
    2.3 Xerox Corporation (U.S.)
        2.3.1 Xerox Corporation (U.S.) Details
        2.3.2 Xerox Corporation (U.S.) Major Business
        2.3.3 Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
        2.3.4 Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.3.5 Xerox Corporation (U.S.) Recent Developments and Future Plans
    2.4 Infosys BPO Ltd. (India)
        2.4.1 Infosys BPO Ltd. (India) Details
        2.4.2 Infosys BPO Ltd. (India) Major Business
        2.4.3 Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Product and Solutions
        2.4.4 Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.4.5 Infosys BPO Ltd. (India) Recent Developments and Future Plans
    2.5 ADP LLC. (U.S.)
        2.5.1 ADP LLC. (U.S.) Details
        2.5.2 ADP LLC. (U.S.) Major Business
        2.5.3 ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
        2.5.4 ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.5.5 ADP LLC. (U.S.) Recent Developments and Future Plans
    2.6 Accenture PLC (Ireland)
        2.6.1 Accenture PLC (Ireland) Details
        2.6.2 Accenture PLC (Ireland) Major Business
        2.6.3 Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Product and Solutions
        2.6.4 Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.6.5 Accenture PLC (Ireland) Recent Developments and Future Plans
    2.7 Aon Hewitt (U.S.)
        2.7.1 Aon Hewitt (U.S.) Details
        2.7.2 Aon Hewitt (U.S.) Major Business
        2.7.3 Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
        2.7.4 Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.7.5 Aon Hewitt (U.S.) Recent Developments and Future Plans
    2.8 Tata Consultancy Services Limited (India)
        2.8.1 Tata Consultancy Services Limited (India) Details
        2.8.2 Tata Consultancy Services Limited (India) Major Business
        2.8.3 Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Product and Solutions
        2.8.4 Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.8.5 Tata Consultancy Services Limited (India) Recent Developments and Future Plans
    2.9 Capgemini (France)
        2.9.1 Capgemini (France) Details
        2.9.2 Capgemini (France) Major Business
        2.9.3 Capgemini (France) Business Process Outsourcing (BPO) Services Product and Solutions
        2.9.4 Capgemini (France) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.9.5 Capgemini (France) Recent Developments and Future Plans
    2.10 Wipro Limited (India)
        2.10.1 Wipro Limited (India) Details
        2.10.2 Wipro Limited (India) Major Business
        2.10.3 Wipro Limited (India) Business Process Outsourcing (BPO) Services Product and Solutions
        2.10.4 Wipro Limited (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        2.10.5 Wipro Limited (India) Recent Developments and Future Plans

3 Market Competition, by Players
    3.1 Global Business Process Outsourcing (BPO) Services Revenue and Share by Players (2018-2023)
    3.2 Market Share Analysis (2022)
        3.2.1 Market Share of Business Process Outsourcing (BPO) Services by Company Revenue
        3.2.2 Top 3 Business Process Outsourcing (BPO) Services Players Market Share in 2022
        3.2.3 Top 6 Business Process Outsourcing (BPO) Services Players Market Share in 2022
    3.3 Business Process Outsourcing (BPO) Services Market: Overall Company Footprint Analysis
        3.3.1 Business Process Outsourcing (BPO) Services Market: Region Footprint
        3.3.2 Business Process Outsourcing (BPO) Services Market: Company Product Type Footprint
        3.3.3 Business Process Outsourcing (BPO) Services Market: Company Product Application Footprint
    3.4 New Market Entrants and Barriers to Market Entry
    3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type
    4.1 Global Business Process Outsourcing (BPO) Services Consumption Value and Market Share by Type (2018-2023)
    4.2 Global Business Process Outsourcing (BPO) Services Market Forecast by Type (2024-2029)

5 Market Size Segment by Application
    5.1 Global Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application (2018-2023)
    5.2 Global Business Process Outsourcing (BPO) Services Market Forecast by Application (2024-2029)

6 North America
    6.1 North America Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2029)
    6.2 North America Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2029)
    6.3 North America Business Process Outsourcing (BPO) Services Market Size by Country
        6.3.1 North America Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2029)
        6.3.2 United States Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        6.3.3 Canada Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        6.3.4 Mexico Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)

7 Europe
    7.1 Europe Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2029)
    7.2 Europe Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2029)
    7.3 Europe Business Process Outsourcing (BPO) Services Market Size by Country
        7.3.1 Europe Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2029)
        7.3.2 Germany Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        7.3.3 France Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        7.3.4 United Kingdom Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        7.3.5 Russia Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        7.3.6 Italy Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)

8 Asia-Pacific
    8.1 Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2029)
    8.2 Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2029)
    8.3 Asia-Pacific Business Process Outsourcing (BPO) Services Market Size by Region
        8.3.1 Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Region (2018-2029)
        8.3.2 China Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        8.3.3 Japan Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        8.3.4 South Korea Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        8.3.5 India Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        8.3.6 Southeast Asia Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        8.3.7 Australia Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)

9 South America
    9.1 South America Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2029)
    9.2 South America Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2029)
    9.3 South America Business Process Outsourcing (BPO) Services Market Size by Country
        9.3.1 South America Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2029)
        9.3.2 Brazil Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        9.3.3 Argentina Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)

10 Middle East & Africa
    10.1 Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2029)
    10.2 Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2029)
    10.3 Middle East & Africa Business Process Outsourcing (BPO) Services Market Size by Country
        10.3.1 Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2029)
        10.3.2 Turkey Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        10.3.3 Saudi Arabia Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)
        10.3.4 UAE Business Process Outsourcing (BPO) Services Market Size and Forecast (2018-2029)

11 Market Dynamics
    11.1 Business Process Outsourcing (BPO) Services Market Drivers
    11.2 Business Process Outsourcing (BPO) Services Market Restraints
    11.3 Business Process Outsourcing (BPO) Services Trends Analysis
    11.4 Porters Five Forces Analysis
        11.4.1 Threat of New Entrants
        11.4.2 Bargaining Power of Suppliers
        11.4.3 Bargaining Power of Buyers
        11.4.4 Threat of Substitutes
        11.4.5 Competitive Rivalry
    11.5 Influence of COVID-19 and Russia-Ukraine War
        11.5.1 Influence of COVID-19
        11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis
    12.1 Business Process Outsourcing (BPO) Services Industry Chain
    12.2 Business Process Outsourcing (BPO) Services Upstream Analysis
    12.3 Business Process Outsourcing (BPO) Services Midstream Analysis
    12.4 Business Process Outsourcing (BPO) Services Downstream Analysis

13 Research Findings and Conclusion

14 Appendix
    14.1 Methodology
    14.2 Research Process and Data Source
    14.3 Disclaimer

Table of Figures

List of Tables
    Table 1. Global Business Process Outsourcing (BPO) Services Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Table 2. Global Business Process Outsourcing (BPO) Services Consumption Value by Application, (USD Million), 2018 & 2022 & 2029
    Table 3. Global Business Process Outsourcing (BPO) Services Consumption Value by Region (2018-2023) & (USD Million)
    Table 4. Global Business Process Outsourcing (BPO) Services Consumption Value by Region (2024-2029) & (USD Million)
    Table 5. IBM Corporation (U.S.) Company Information, Head Office, and Major Competitors
    Table 6. IBM Corporation (U.S.) Major Business
    Table 7. IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 8. IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 9. IBM Corporation (U.S.) Recent Developments and Future Plans
    Table 10. Syntel Inc. (U.S.) Company Information, Head Office, and Major Competitors
    Table 11. Syntel Inc. (U.S.) Major Business
    Table 12. Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 13. Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 14. Syntel Inc. (U.S.) Recent Developments and Future Plans
    Table 15. Xerox Corporation (U.S.) Company Information, Head Office, and Major Competitors
    Table 16. Xerox Corporation (U.S.) Major Business
    Table 17. Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 18. Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 19. Xerox Corporation (U.S.) Recent Developments and Future Plans
    Table 20. Infosys BPO Ltd. (India) Company Information, Head Office, and Major Competitors
    Table 21. Infosys BPO Ltd. (India) Major Business
    Table 22. Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 23. Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 24. Infosys BPO Ltd. (India) Recent Developments and Future Plans
    Table 25. ADP LLC. (U.S.) Company Information, Head Office, and Major Competitors
    Table 26. ADP LLC. (U.S.) Major Business
    Table 27. ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 28. ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 29. ADP LLC. (U.S.) Recent Developments and Future Plans
    Table 30. Accenture PLC (Ireland) Company Information, Head Office, and Major Competitors
    Table 31. Accenture PLC (Ireland) Major Business
    Table 32. Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 33. Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 34. Accenture PLC (Ireland) Recent Developments and Future Plans
    Table 35. Aon Hewitt (U.S.) Company Information, Head Office, and Major Competitors
    Table 36. Aon Hewitt (U.S.) Major Business
    Table 37. Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 38. Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 39. Aon Hewitt (U.S.) Recent Developments and Future Plans
    Table 40. Tata Consultancy Services Limited (India) Company Information, Head Office, and Major Competitors
    Table 41. Tata Consultancy Services Limited (India) Major Business
    Table 42. Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 43. Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 44. Tata Consultancy Services Limited (India) Recent Developments and Future Plans
    Table 45. Capgemini (France) Company Information, Head Office, and Major Competitors
    Table 46. Capgemini (France) Major Business
    Table 47. Capgemini (France) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 48. Capgemini (France) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 49. Capgemini (France) Recent Developments and Future Plans
    Table 50. Wipro Limited (India) Company Information, Head Office, and Major Competitors
    Table 51. Wipro Limited (India) Major Business
    Table 52. Wipro Limited (India) Business Process Outsourcing (BPO) Services Product and Solutions
    Table 53. Wipro Limited (India) Business Process Outsourcing (BPO) Services Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 54. Wipro Limited (India) Recent Developments and Future Plans
    Table 55. Global Business Process Outsourcing (BPO) Services Revenue (USD Million) by Players (2018-2023)
    Table 56. Global Business Process Outsourcing (BPO) Services Revenue Share by Players (2018-2023)
    Table 57. Breakdown of Business Process Outsourcing (BPO) Services by Company Type (Tier 1, Tier 2, and Tier 3)
    Table 58. Market Position of Players in Business Process Outsourcing (BPO) Services, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2022
    Table 59. Head Office of Key Business Process Outsourcing (BPO) Services Players
    Table 60. Business Process Outsourcing (BPO) Services Market: Company Product Type Footprint
    Table 61. Business Process Outsourcing (BPO) Services Market: Company Product Application Footprint
    Table 62. Business Process Outsourcing (BPO) Services New Market Entrants and Barriers to Market Entry
    Table 63. Business Process Outsourcing (BPO) Services Mergers, Acquisition, Agreements, and Collaborations
    Table 64. Global Business Process Outsourcing (BPO) Services Consumption Value (USD Million) by Type (2018-2023)
    Table 65. Global Business Process Outsourcing (BPO) Services Consumption Value Share by Type (2018-2023)
    Table 66. Global Business Process Outsourcing (BPO) Services Consumption Value Forecast by Type (2024-2029)
    Table 67. Global Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2023)
    Table 68. Global Business Process Outsourcing (BPO) Services Consumption Value Forecast by Application (2024-2029)
    Table 69. North America Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2023) & (USD Million)
    Table 70. North America Business Process Outsourcing (BPO) Services Consumption Value by Type (2024-2029) & (USD Million)
    Table 71. North America Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2023) & (USD Million)
    Table 72. North America Business Process Outsourcing (BPO) Services Consumption Value by Application (2024-2029) & (USD Million)
    Table 73. North America Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2023) & (USD Million)
    Table 74. North America Business Process Outsourcing (BPO) Services Consumption Value by Country (2024-2029) & (USD Million)
    Table 75. Europe Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2023) & (USD Million)
    Table 76. Europe Business Process Outsourcing (BPO) Services Consumption Value by Type (2024-2029) & (USD Million)
    Table 77. Europe Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2023) & (USD Million)
    Table 78. Europe Business Process Outsourcing (BPO) Services Consumption Value by Application (2024-2029) & (USD Million)
    Table 79. Europe Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2023) & (USD Million)
    Table 80. Europe Business Process Outsourcing (BPO) Services Consumption Value by Country (2024-2029) & (USD Million)
    Table 81. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2023) & (USD Million)
    Table 82. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Type (2024-2029) & (USD Million)
    Table 83. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2023) & (USD Million)
    Table 84. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Application (2024-2029) & (USD Million)
    Table 85. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Region (2018-2023) & (USD Million)
    Table 86. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value by Region (2024-2029) & (USD Million)
    Table 87. South America Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2023) & (USD Million)
    Table 88. South America Business Process Outsourcing (BPO) Services Consumption Value by Type (2024-2029) & (USD Million)
    Table 89. South America Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2023) & (USD Million)
    Table 90. South America Business Process Outsourcing (BPO) Services Consumption Value by Application (2024-2029) & (USD Million)
    Table 91. South America Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2023) & (USD Million)
    Table 92. South America Business Process Outsourcing (BPO) Services Consumption Value by Country (2024-2029) & (USD Million)
    Table 93. Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Type (2018-2023) & (USD Million)
    Table 94. Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Type (2024-2029) & (USD Million)
    Table 95. Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Application (2018-2023) & (USD Million)
    Table 96. Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Application (2024-2029) & (USD Million)
    Table 97. Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Country (2018-2023) & (USD Million)
    Table 98. Middle East & Africa Business Process Outsourcing (BPO) Services Consumption Value by Country (2024-2029) & (USD Million)
    Table 99. Business Process Outsourcing (BPO) Services Raw Material
    Table 100. Key Suppliers of Business Process Outsourcing (BPO) Services Raw Materials
List of Figures
    Figure 1. Business Process Outsourcing (BPO) Services Picture
    Figure 2. Global Business Process Outsourcing (BPO) Services Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Figure 3. Global Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type in 2022
    Figure 4. Customer Services
    Figure 5. Finance and Accounting
    Figure 6. Human Resources
    Figure 7. Procurement
    Figure 8. KPO
    Figure 9. Others
    Figure 10. Global Business Process Outsourcing (BPO) Services Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Figure 11. Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application in 2022
    Figure 12. BFSI Picture
    Figure 13. Manufacturing Picture
    Figure 14. Healthcare Picture
    Figure 15. Retail Picture
    Figure 16. IT and Telecommunication Picture
    Figure 17. Others Picture
    Figure 18. Global Business Process Outsourcing (BPO) Services Consumption Value, (USD Million): 2018 & 2022 & 2029
    Figure 19. Global Business Process Outsourcing (BPO) Services Consumption Value and Forecast (2018-2029) & (USD Million)
    Figure 20. Global Market Business Process Outsourcing (BPO) Services Consumption Value (USD Million) Comparison by Region (2018 & 2022 & 2029)
    Figure 21. Global Business Process Outsourcing (BPO) Services Consumption Value Market Share by Region (2018-2029)
    Figure 22. Global Business Process Outsourcing (BPO) Services Consumption Value Market Share by Region in 2022
    Figure 23. North America Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 24. Europe Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 25. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 26. South America Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 27. Middle East and Africa Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 28. Global Business Process Outsourcing (BPO) Services Revenue Share by Players in 2022
    Figure 29. Business Process Outsourcing (BPO) Services Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2022
    Figure 30. Global Top 3 Players Business Process Outsourcing (BPO) Services Market Share in 2022
    Figure 31. Global Top 6 Players Business Process Outsourcing (BPO) Services Market Share in 2022
    Figure 32. Global Business Process Outsourcing (BPO) Services Consumption Value Share by Type (2018-2023)
    Figure 33. Global Business Process Outsourcing (BPO) Services Market Share Forecast by Type (2024-2029)
    Figure 34. Global Business Process Outsourcing (BPO) Services Consumption Value Share by Application (2018-2023)
    Figure 35. Global Business Process Outsourcing (BPO) Services Market Share Forecast by Application (2024-2029)
    Figure 36. North America Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type (2018-2029)
    Figure 37. North America Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application (2018-2029)
    Figure 38. North America Business Process Outsourcing (BPO) Services Consumption Value Market Share by Country (2018-2029)
    Figure 39. United States Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 40. Canada Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 41. Mexico Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 42. Europe Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type (2018-2029)
    Figure 43. Europe Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application (2018-2029)
    Figure 44. Europe Business Process Outsourcing (BPO) Services Consumption Value Market Share by Country (2018-2029)
    Figure 45. Germany Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 46. France Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 47. United Kingdom Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 48. Russia Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 49. Italy Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 50. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type (2018-2029)
    Figure 51. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application (2018-2029)
    Figure 52. Asia-Pacific Business Process Outsourcing (BPO) Services Consumption Value Market Share by Region (2018-2029)
    Figure 53. China Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 54. Japan Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 55. South Korea Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 56. India Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 57. Southeast Asia Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 58. Australia Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 59. South America Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type (2018-2029)
    Figure 60. South America Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application (2018-2029)
    Figure 61. South America Business Process Outsourcing (BPO) Services Consumption Value Market Share by Country (2018-2029)
    Figure 62. Brazil Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 63. Argentina Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 64. Middle East and Africa Business Process Outsourcing (BPO) Services Consumption Value Market Share by Type (2018-2029)
    Figure 65. Middle East and Africa Business Process Outsourcing (BPO) Services Consumption Value Market Share by Application (2018-2029)
    Figure 66. Middle East and Africa Business Process Outsourcing (BPO) Services Consumption Value Market Share by Country (2018-2029)
    Figure 67. Turkey Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 68. Saudi Arabia Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 69. UAE Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 70. Business Process Outsourcing (BPO) Services Market Drivers
    Figure 71. Business Process Outsourcing (BPO) Services Market Restraints
    Figure 72. Business Process Outsourcing (BPO) Services Market Trends
    Figure 73. Porters Five Forces Analysis
    Figure 74. Manufacturing Cost Structure Analysis of Business Process Outsourcing (BPO) Services in 2022
    Figure 75. Manufacturing Process Analysis of Business Process Outsourcing (BPO) Services
    Figure 76. Business Process Outsourcing (BPO) Services Industrial Chain
    Figure 77. Methodology
    Figure 78. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

IBM Corporation (U.S.)
Syntel Inc. (U.S.)
Xerox Corporation (U.S.)
Infosys BPO Ltd. (India)
ADP LLC. (U.S.)
Accenture PLC (Ireland)
Aon Hewitt (U.S.)
Tata Consultancy Services Limited (India)
Capgemini (France)
Wipro Limited (India)

Related Reports

Global Business Process Outsourcing (BPO) Services Supply, Demand and Key Producers, 2023-2029

Global Business Process Outsourcing (BPO) Services Supply, Demand and Key Producers, 2023-2029

date 05 Mar 2023

date Service & Software

The global Business Process Outsourcing (BPO) Services market size is expected to reach $ million by 2029, rising at a market growth of % CAGR during the forecast period (2023-2029).

Product Tags

Business Process Outsourcing (BPO) Services

Finance and Accounting (F&A) Business Process Outsourcing (BPO) Services

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