Global Business Process Outsourcing (BPO) Services Supply, Demand and Key Producers, 2023-2029

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Published Date: 05 Mar 2023

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Description
Table of Contents
Table of Figures
Research Methodology
Related Reports
Product Tags

Description

The global Business Process Outsourcing (BPO) Services market size is expected to reach $ million by 2029, rising at a market growth of % CAGR during the forecast period (2023-2029).

This report studies the global Business Process Outsourcing (BPO) Services demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for Business Process Outsourcing (BPO) Services, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2022 as the base year. This report explores demand trends and competition, as well as details the characteristics of Business Process Outsourcing (BPO) Services that contribute to its increasing demand across many markets.

Highlights and key features of the study
Global Business Process Outsourcing (BPO) Services total market, 2018-2029, (USD Million)
Global Business Process Outsourcing (BPO) Services total market by region & country, CAGR, 2018-2029, (USD Million)
U.S. VS China: Business Process Outsourcing (BPO) Services total market, key domestic companies and share, (USD Million)
Global Business Process Outsourcing (BPO) Services revenue by player and market share 2018-2023, (USD Million)
Global Business Process Outsourcing (BPO) Services total market by Type, CAGR, 2018-2029, (USD Million)
Global Business Process Outsourcing (BPO) Services total market by Application, CAGR, 2018-2029, (USD Million)
This reports profiles major players in the global Business Process Outsourcing (BPO) Services market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include IBM Corporation (U.S.), Syntel Inc. (U.S.), Xerox Corporation (U.S.), Infosys BPO Ltd. (India), ADP LLC. (U.S.), Accenture PLC (Ireland), Aon Hewitt (U.S.), Tata Consultancy Services Limited (India) and Capgemini (France), etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Business Process Outsourcing (BPO) Services market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2018-2029 by year with 2022 as the base year, 2023 as the estimate year, and 2024-2029 as the forecast year.

Global Business Process Outsourcing (BPO) Services Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global Business Process Outsourcing (BPO) Services Market, Segmentation by Type
    Customer Services
    Finance and Accounting
    Human Resources
    Procurement
    KPO
    Others

Global Business Process Outsourcing (BPO) Services Market, Segmentation by Application
    BFSI
    Manufacturing
    Healthcare
    Retail
    IT and Telecommunication
    Others

Companies Profiled:
    IBM Corporation (U.S.)
    Syntel Inc. (U.S.)
    Xerox Corporation (U.S.)
    Infosys BPO Ltd. (India)
    ADP LLC. (U.S.)
    Accenture PLC (Ireland)
    Aon Hewitt (U.S.)
    Tata Consultancy Services Limited (India)
    Capgemini (France)
    Wipro Limited (India)

Key Questions Answered
1. How big is the global Business Process Outsourcing (BPO) Services market?
2. What is the demand of the global Business Process Outsourcing (BPO) Services market?
3. What is the year over year growth of the global Business Process Outsourcing (BPO) Services market?
4. What is the total value of the global Business Process Outsourcing (BPO) Services market?
5. Who are the major players in the global Business Process Outsourcing (BPO) Services market?
6. What are the growth factors driving the market demand?

Table of Contents

1 Supply Summary
    1.1 Business Process Outsourcing (BPO) Services Introduction
    1.2 World Business Process Outsourcing (BPO) Services Market Size & Forecast (2018 & 2022 & 2029)
    1.3 World Business Process Outsourcing (BPO) Services Total Market by Region (by Headquarter Location)
        1.3.1 World Business Process Outsourcing (BPO) Services Market Size by Region (2018-2029), (by Headquarter Location)
        1.3.2 United States Business Process Outsourcing (BPO) Services Market Size (2018-2029)
        1.3.3 China Business Process Outsourcing (BPO) Services Market Size (2018-2029)
        1.3.4 Europe Business Process Outsourcing (BPO) Services Market Size (2018-2029)
        1.3.5 Japan Business Process Outsourcing (BPO) Services Market Size (2018-2029)
        1.3.6 South Korea Business Process Outsourcing (BPO) Services Market Size (2018-2029)
        1.3.7 ASEAN Business Process Outsourcing (BPO) Services Market Size (2018-2029)
        1.3.8 India Business Process Outsourcing (BPO) Services Market Size (2018-2029)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 Business Process Outsourcing (BPO) Services Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Business Process Outsourcing (BPO) Services Major Market Trends
    1.5 Influence of COVID-19 and Russia-Ukraine War
        1.5.1 Influence of COVID-19
        1.5.2 Influence of Russia-Ukraine War

2 Demand Summary
    2.1 World Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.2 World Business Process Outsourcing (BPO) Services Consumption Value by Region
        2.2.1 World Business Process Outsourcing (BPO) Services Consumption Value by Region (2018-2023)
        2.2.2 World Business Process Outsourcing (BPO) Services Consumption Value Forecast by Region (2024-2029)
    2.3 United States Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.4 China Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.5 Europe Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.6 Japan Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.7 South Korea Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.8 ASEAN Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)
    2.9 India Business Process Outsourcing (BPO) Services Consumption Value (2018-2029)

3 World Business Process Outsourcing (BPO) Services Companies Competitive Analysis
    3.1 World Business Process Outsourcing (BPO) Services Revenue by Player (2018-2023)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global Business Process Outsourcing (BPO) Services Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for Business Process Outsourcing (BPO) Services in 2022
        3.2.3 Global Concentration Ratios (CR8) for Business Process Outsourcing (BPO) Services in 2022
    3.3 Business Process Outsourcing (BPO) Services Company Evaluation Quadrant
    3.4 Business Process Outsourcing (BPO) Services Market: Overall Company Footprint Analysis
        3.4.1 Business Process Outsourcing (BPO) Services Market: Region Footprint
        3.4.2 Business Process Outsourcing (BPO) Services Market: Company Product Type Footprint
        3.4.3 Business Process Outsourcing (BPO) Services Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers, Acquisitions Activity

4 United States VS China VS Rest of the World (by Headquarter Location)
    4.1 United States VS China: Business Process Outsourcing (BPO) Services Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: Business Process Outsourcing (BPO) Services Market Size Comparison (2018 & 2022 & 2029) (by Headquarter Location)
        4.1.2 United States VS China: Business Process Outsourcing (BPO) Services Revenue Market Share Comparison (2018 & 2022 & 2029)
    4.2 United States Based Companies VS China Based Companies: Business Process Outsourcing (BPO) Services Consumption Value Comparison
        4.2.1 United States VS China: Business Process Outsourcing (BPO) Services Consumption Value Comparison (2018 & 2022 & 2029)
        4.2.2 United States VS China: Business Process Outsourcing (BPO) Services Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    4.3 United States Based Business Process Outsourcing (BPO) Services Companies and Market Share, 2018-2023
        4.3.1 United States Based Business Process Outsourcing (BPO) Services Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies Business Process Outsourcing (BPO) Services Revenue, (2018-2023)
    4.4 China Based Companies Business Process Outsourcing (BPO) Services Revenue and Market Share, 2018-2023
        4.4.1 China Based Business Process Outsourcing (BPO) Services Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies Business Process Outsourcing (BPO) Services Revenue, (2018-2023)
    4.5 Rest of World Based Business Process Outsourcing (BPO) Services Companies and Market Share, 2018-2023
        4.5.1 Rest of World Based Business Process Outsourcing (BPO) Services Companies, Headquarters (States, Country)
        4.5.2 Rest of World Based Companies Business Process Outsourcing (BPO) Services Revenue, (2018-2023)

5 Market Analysis by Type
    5.1 World Business Process Outsourcing (BPO) Services Market Size Overview by Type: 2018 VS 2022 VS 2029
    5.2 Segment Introduction by Type
        5.2.1 Customer Services
        5.2.2 Finance and Accounting
        5.2.3 Human Resources
        5.2.4 Procurement
        5.2.5 KPO
        5.2.6 Others
    5.3 Market Segment by Type
        5.3.1 World Business Process Outsourcing (BPO) Services Market Size by Type (2018-2023)
        5.3.2 World Business Process Outsourcing (BPO) Services Market Size by Type (2024-2029)
        5.3.3 World Business Process Outsourcing (BPO) Services Market Size Market Share by Type (2018-2029)

6 Market Analysis by Application
    6.1 World Business Process Outsourcing (BPO) Services Market Size Overview by Application: 2018 VS 2022 VS 2029
    6.2 Segment Introduction by Application
        6.2.1 BFSI
        6.2.2 Manufacturing
        6.2.3 Healthcare
        6.2.4 Retail
        6.2.5 Retail
        6.2.6 Others
    6.3 Market Segment by Application
        6.3.1 World Business Process Outsourcing (BPO) Services Market Size by Application (2018-2023)
        6.3.2 World Business Process Outsourcing (BPO) Services Market Size by Application (2024-2029)
        6.3.3 World Business Process Outsourcing (BPO) Services Market Size by Application (2018-2029)

7 Company Profiles
    7.1 IBM Corporation (U.S.)
        7.1.1 IBM Corporation (U.S.) Details
        7.1.2 IBM Corporation (U.S.) Major Business
        7.1.3 IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Services
        7.1.4 IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.1.5 IBM Corporation (U.S.) Recent Developments/Updates
        7.1.6 IBM Corporation (U.S.) Competitive Strengths & Weaknesses
    7.2 Syntel Inc. (U.S.)
        7.2.1 Syntel Inc. (U.S.) Details
        7.2.2 Syntel Inc. (U.S.) Major Business
        7.2.3 Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Product and Services
        7.2.4 Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.2.5 Syntel Inc. (U.S.) Recent Developments/Updates
        7.2.6 Syntel Inc. (U.S.) Competitive Strengths & Weaknesses
    7.3 Xerox Corporation (U.S.)
        7.3.1 Xerox Corporation (U.S.) Details
        7.3.2 Xerox Corporation (U.S.) Major Business
        7.3.3 Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Services
        7.3.4 Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.3.5 Xerox Corporation (U.S.) Recent Developments/Updates
        7.3.6 Xerox Corporation (U.S.) Competitive Strengths & Weaknesses
    7.4 Infosys BPO Ltd. (India)
        7.4.1 Infosys BPO Ltd. (India) Details
        7.4.2 Infosys BPO Ltd. (India) Major Business
        7.4.3 Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Product and Services
        7.4.4 Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.4.5 Infosys BPO Ltd. (India) Recent Developments/Updates
        7.4.6 Infosys BPO Ltd. (India) Competitive Strengths & Weaknesses
    7.5 ADP LLC. (U.S.)
        7.5.1 ADP LLC. (U.S.) Details
        7.5.2 ADP LLC. (U.S.) Major Business
        7.5.3 ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Product and Services
        7.5.4 ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.5.5 ADP LLC. (U.S.) Recent Developments/Updates
        7.5.6 ADP LLC. (U.S.) Competitive Strengths & Weaknesses
    7.6 Accenture PLC (Ireland)
        7.6.1 Accenture PLC (Ireland) Details
        7.6.2 Accenture PLC (Ireland) Major Business
        7.6.3 Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Product and Services
        7.6.4 Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.6.5 Accenture PLC (Ireland) Recent Developments/Updates
        7.6.6 Accenture PLC (Ireland) Competitive Strengths & Weaknesses
    7.7 Aon Hewitt (U.S.)
        7.7.1 Aon Hewitt (U.S.) Details
        7.7.2 Aon Hewitt (U.S.) Major Business
        7.7.3 Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Product and Services
        7.7.4 Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.7.5 Aon Hewitt (U.S.) Recent Developments/Updates
        7.7.6 Aon Hewitt (U.S.) Competitive Strengths & Weaknesses
    7.8 Tata Consultancy Services Limited (India)
        7.8.1 Tata Consultancy Services Limited (India) Details
        7.8.2 Tata Consultancy Services Limited (India) Major Business
        7.8.3 Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Product and Services
        7.8.4 Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.8.5 Tata Consultancy Services Limited (India) Recent Developments/Updates
        7.8.6 Tata Consultancy Services Limited (India) Competitive Strengths & Weaknesses
    7.9 Capgemini (France)
        7.9.1 Capgemini (France) Details
        7.9.2 Capgemini (France) Major Business
        7.9.3 Capgemini (France) Business Process Outsourcing (BPO) Services Product and Services
        7.9.4 Capgemini (France) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.9.5 Capgemini (France) Recent Developments/Updates
        7.9.6 Capgemini (France) Competitive Strengths & Weaknesses
    7.10 Wipro Limited (India)
        7.10.1 Wipro Limited (India) Details
        7.10.2 Wipro Limited (India) Major Business
        7.10.3 Wipro Limited (India) Business Process Outsourcing (BPO) Services Product and Services
        7.10.4 Wipro Limited (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023)
        7.10.5 Wipro Limited (India) Recent Developments/Updates
        7.10.6 Wipro Limited (India) Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 Business Process Outsourcing (BPO) Services Industry Chain
    8.2 Business Process Outsourcing (BPO) Services Upstream Analysis
    8.3 Business Process Outsourcing (BPO) Services Midstream Analysis
    8.4 Business Process Outsourcing (BPO) Services Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
    Table 1. World Business Process Outsourcing (BPO) Services Revenue by Region (2018, 2022 and 2029) & (USD Million), (by Headquarter Location)
    Table 2. World Business Process Outsourcing (BPO) Services Revenue by Region (2018-2023) & (USD Million), (by Headquarter Location)
    Table 3. World Business Process Outsourcing (BPO) Services Revenue by Region (2024-2029) & (USD Million), (by Headquarter Location)
    Table 4. World Business Process Outsourcing (BPO) Services Revenue Market Share by Region (2018-2023), (by Headquarter Location)
    Table 5. World Business Process Outsourcing (BPO) Services Revenue Market Share by Region (2024-2029), (by Headquarter Location)
    Table 6. Major Market Trends
    Table 7. World Business Process Outsourcing (BPO) Services Consumption Value Growth Rate Forecast by Region (2018 & 2022 & 2029) & (USD Million)
    Table 8. World Business Process Outsourcing (BPO) Services Consumption Value by Region (2018-2023) & (USD Million)
    Table 9. World Business Process Outsourcing (BPO) Services Consumption Value Forecast by Region (2024-2029) & (USD Million)
    Table 10. World Business Process Outsourcing (BPO) Services Revenue by Player (2018-2023) & (USD Million)
    Table 11. Revenue Market Share of Key Business Process Outsourcing (BPO) Services Players in 2022
    Table 12. World Business Process Outsourcing (BPO) Services Industry Rank of Major Player, Based on Revenue in 2022
    Table 13. Global Business Process Outsourcing (BPO) Services Company Evaluation Quadrant
    Table 14. Head Office of Key Business Process Outsourcing (BPO) Services Player
    Table 15. Business Process Outsourcing (BPO) Services Market: Company Product Type Footprint
    Table 16. Business Process Outsourcing (BPO) Services Market: Company Product Application Footprint
    Table 17. Business Process Outsourcing (BPO) Services Mergers & Acquisitions Activity
    Table 18. United States VS China Business Process Outsourcing (BPO) Services Market Size Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 19. United States VS China Business Process Outsourcing (BPO) Services Consumption Value Comparison, (2018 & 2022 & 2029) & (USD Million)
    Table 20. United States Based Business Process Outsourcing (BPO) Services Companies, Headquarters (States, Country)
    Table 21. United States Based Companies Business Process Outsourcing (BPO) Services Revenue, (2018-2023) & (USD Million)
    Table 22. United States Based Companies Business Process Outsourcing (BPO) Services Revenue Market Share (2018-2023)
    Table 23. China Based Business Process Outsourcing (BPO) Services Companies, Headquarters (Province, Country)
    Table 24. China Based Companies Business Process Outsourcing (BPO) Services Revenue, (2018-2023) & (USD Million)
    Table 25. China Based Companies Business Process Outsourcing (BPO) Services Revenue Market Share (2018-2023)
    Table 26. Rest of World Based Business Process Outsourcing (BPO) Services Companies, Headquarters (States, Country)
    Table 27. Rest of World Based Companies Business Process Outsourcing (BPO) Services Revenue, (2018-2023) & (USD Million)
    Table 28. Rest of World Based Companies Business Process Outsourcing (BPO) Services Revenue Market Share (2018-2023)
    Table 29. World Business Process Outsourcing (BPO) Services Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Table 30. World Business Process Outsourcing (BPO) Services Market Size by Type (2018-2023) & (USD Million)
    Table 31. World Business Process Outsourcing (BPO) Services Market Size by Type (2024-2029) & (USD Million)
    Table 32. World Business Process Outsourcing (BPO) Services Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Table 33. World Business Process Outsourcing (BPO) Services Market Size by Application (2018-2023) & (USD Million)
    Table 34. World Business Process Outsourcing (BPO) Services Market Size by Application (2024-2029) & (USD Million)
    Table 35. IBM Corporation (U.S.) Basic Information, Area Served and Competitors
    Table 36. IBM Corporation (U.S.) Major Business
    Table 37. IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Services
    Table 38. IBM Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 39. IBM Corporation (U.S.) Recent Developments/Updates
    Table 40. IBM Corporation (U.S.) Competitive Strengths & Weaknesses
    Table 41. Syntel Inc. (U.S.) Basic Information, Area Served and Competitors
    Table 42. Syntel Inc. (U.S.) Major Business
    Table 43. Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Product and Services
    Table 44. Syntel Inc. (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 45. Syntel Inc. (U.S.) Recent Developments/Updates
    Table 46. Syntel Inc. (U.S.) Competitive Strengths & Weaknesses
    Table 47. Xerox Corporation (U.S.) Basic Information, Area Served and Competitors
    Table 48. Xerox Corporation (U.S.) Major Business
    Table 49. Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Product and Services
    Table 50. Xerox Corporation (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 51. Xerox Corporation (U.S.) Recent Developments/Updates
    Table 52. Xerox Corporation (U.S.) Competitive Strengths & Weaknesses
    Table 53. Infosys BPO Ltd. (India) Basic Information, Area Served and Competitors
    Table 54. Infosys BPO Ltd. (India) Major Business
    Table 55. Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Product and Services
    Table 56. Infosys BPO Ltd. (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 57. Infosys BPO Ltd. (India) Recent Developments/Updates
    Table 58. Infosys BPO Ltd. (India) Competitive Strengths & Weaknesses
    Table 59. ADP LLC. (U.S.) Basic Information, Area Served and Competitors
    Table 60. ADP LLC. (U.S.) Major Business
    Table 61. ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Product and Services
    Table 62. ADP LLC. (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 63. ADP LLC. (U.S.) Recent Developments/Updates
    Table 64. ADP LLC. (U.S.) Competitive Strengths & Weaknesses
    Table 65. Accenture PLC (Ireland) Basic Information, Area Served and Competitors
    Table 66. Accenture PLC (Ireland) Major Business
    Table 67. Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Product and Services
    Table 68. Accenture PLC (Ireland) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 69. Accenture PLC (Ireland) Recent Developments/Updates
    Table 70. Accenture PLC (Ireland) Competitive Strengths & Weaknesses
    Table 71. Aon Hewitt (U.S.) Basic Information, Area Served and Competitors
    Table 72. Aon Hewitt (U.S.) Major Business
    Table 73. Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Product and Services
    Table 74. Aon Hewitt (U.S.) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 75. Aon Hewitt (U.S.) Recent Developments/Updates
    Table 76. Aon Hewitt (U.S.) Competitive Strengths & Weaknesses
    Table 77. Tata Consultancy Services Limited (India) Basic Information, Area Served and Competitors
    Table 78. Tata Consultancy Services Limited (India) Major Business
    Table 79. Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Product and Services
    Table 80. Tata Consultancy Services Limited (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 81. Tata Consultancy Services Limited (India) Recent Developments/Updates
    Table 82. Tata Consultancy Services Limited (India) Competitive Strengths & Weaknesses
    Table 83. Capgemini (France) Basic Information, Area Served and Competitors
    Table 84. Capgemini (France) Major Business
    Table 85. Capgemini (France) Business Process Outsourcing (BPO) Services Product and Services
    Table 86. Capgemini (France) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 87. Capgemini (France) Recent Developments/Updates
    Table 88. Wipro Limited (India) Basic Information, Area Served and Competitors
    Table 89. Wipro Limited (India) Major Business
    Table 90. Wipro Limited (India) Business Process Outsourcing (BPO) Services Product and Services
    Table 91. Wipro Limited (India) Business Process Outsourcing (BPO) Services Revenue, Gross Margin and Market Share (2018-2023) & (USD Million)
    Table 92. Global Key Players of Business Process Outsourcing (BPO) Services Upstream (Raw Materials)
    Table 93. Business Process Outsourcing (BPO) Services Typical Customers
List of Figure
    Figure 1. Business Process Outsourcing (BPO) Services Picture
    Figure 2. World Business Process Outsourcing (BPO) Services Total Market Size: 2018 & 2022 & 2029, (USD Million)
    Figure 3. World Business Process Outsourcing (BPO) Services Total Market Size (2018-2029) & (USD Million)
    Figure 4. World Business Process Outsourcing (BPO) Services Revenue Market Share by Region (2018, 2022 and 2029) & (USD Million) , (by Headquarter Location)
    Figure 5. World Business Process Outsourcing (BPO) Services Revenue Market Share by Region (2018-2029), (by Headquarter Location)
    Figure 6. United States Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 7. China Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 8. Europe Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 9. Japan Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 10. South Korea Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 11. ASEAN Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 12. India Based Company Business Process Outsourcing (BPO) Services Revenue (2018-2029) & (USD Million)
    Figure 13. Business Process Outsourcing (BPO) Services Market Drivers
    Figure 14. Factors Affecting Demand
    Figure 15. World Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 16. World Business Process Outsourcing (BPO) Services Consumption Value Market Share by Region (2018-2029)
    Figure 17. United States Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 18. China Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 19. Europe Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 20. Japan Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 21. South Korea Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 22. ASEAN Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 23. India Business Process Outsourcing (BPO) Services Consumption Value (2018-2029) & (USD Million)
    Figure 24. Producer Shipments of Business Process Outsourcing (BPO) Services by Player Revenue ($MM) and Market Share (%): 2022
    Figure 25. Global Four-firm Concentration Ratios (CR4) for Business Process Outsourcing (BPO) Services Markets in 2022
    Figure 26. Global Four-firm Concentration Ratios (CR8) for Business Process Outsourcing (BPO) Services Markets in 2022
    Figure 27. United States VS China: Business Process Outsourcing (BPO) Services Revenue Market Share Comparison (2018 & 2022 & 2029)
    Figure 28. United States VS China: Business Process Outsourcing (BPO) Services Consumption Value Market Share Comparison (2018 & 2022 & 2029)
    Figure 29. World Business Process Outsourcing (BPO) Services Market Size by Type, (USD Million), 2018 & 2022 & 2029
    Figure 30. World Business Process Outsourcing (BPO) Services Market Size Market Share by Type in 2022
    Figure 31. Customer Services
    Figure 32. Finance and Accounting
    Figure 33. Human Resources
    Figure 34. Procurement
    Figure 35. KPO
    Figure 36. Others
    Figure 37. World Business Process Outsourcing (BPO) Services Market Size Market Share by Type (2018-2029)
    Figure 38. World Business Process Outsourcing (BPO) Services Market Size by Application, (USD Million), 2018 & 2022 & 2029
    Figure 39. World Business Process Outsourcing (BPO) Services Market Size Market Share by Application in 2022
    Figure 40. BFSI
    Figure 41. Manufacturing
    Figure 42. Healthcare
    Figure 43. Retail
    Figure 44. IT and Telecommunication
    Figure 45. Others
    Figure 46. Business Process Outsourcing (BPO) Services Industrial Chain
    Figure 47. Methodology
    Figure 48. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Related Reports

Global Business Process Outsourcing (BPO) Services Market 2023 by Company, Regions, Type and Application, Forecast to 2029

Global Business Process Outsourcing (BPO) Services Market 2023 by Company, Regions, Type and Application, Forecast to 2029

date 06 Jan 2023

date Service & Software

According to our (Global Info Research) latest study, the global Business Process Outsourcing (BPO) Services market size was valued at USD million in 2022 and is forecast to a readjusted size of USD million by 2029 with a CAGR of % during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

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