Global Customer Care BPO Supply, Demand and Key Producers, 2024-2030

Description

The global Customer Care BPO market size is expected to reach $ 86860 million by 2030, rising at a market growth of 5.7% CAGR during the forecast period (2024-2030).

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.

The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.

This report studies the global Customer Care BPO demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for Customer Care BPO, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2023 as the base year. This report explores demand trends and competition, as well as details the characteristics of Customer Care BPO that contribute to its increasing demand across many markets.

Highlights and key features of the study
Global Customer Care BPO total market, 2019-2030, (USD Million)
Global Customer Care BPO total market by region & country, CAGR, 2019-2030, (USD Million)
U.S. VS China: Customer Care BPO total market, key domestic companies and share, (USD Million)
Global Customer Care BPO revenue by player and market share 2019-2024, (USD Million)
Global Customer Care BPO total market by Type, CAGR, 2019-2030, (USD Million)
Global Customer Care BPO total market by Application, CAGR, 2019-2030, (USD Million).

This reports profiles major players in the global Customer Care BPO market based on the following parameters – company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel) and Alorica, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the World Customer Care BPO market.

Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2019-2030 by year with 2023 as the base year, 2024 as the estimate year, and 2025-2030 as the forecast year.

Global Customer Care BPO Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global Customer Care BPO Market, Segmentation by Type
    Onshore Outsourcing
    Offshore Outsourcing

Global Customer Care BPO Market, Segmentation by Application
    Telecom and IT
    BFSI Outsouring
    Healthcare and Life Sciences
    Government and Public
    Retail and Consumer Goods
    Others

Companies Profiled:
    Teleperformance SA
    Convergys
    Arvato
    Sykes Enterprises
    Atento
    TeleTech Holdings
    Serco
    Acticall (Sitel)
    Alorica
    Webhelp
    Amdocs
    Transcom
    Comdata
    West Corporation
    Infosys BPM
    StarTek Inc

Key Questions Answered
1. How big is the global Customer Care BPO market?
2. What is the demand of the global Customer Care BPO market?
3. What is the year over year growth of the global Customer Care BPO market?
4. What is the total value of the global Customer Care BPO market?
5. Who are the major players in the global Customer Care BPO market?

Table of Contents

1 Supply Summary
    1.1 Customer Care BPO Introduction
    1.2 World Customer Care BPO Market Size & Forecast (2019 & 2023 & 2030)
    1.3 World Customer Care BPO Total Market by Region (by Headquarter Location)
        1.3.1 World Customer Care BPO Market Size by Region (2019-2030), (by Headquarter Location)
        1.3.2 United States Customer Care BPO Market Size (2019-2030)
        1.3.3 China Customer Care BPO Market Size (2019-2030)
        1.3.4 Europe Customer Care BPO Market Size (2019-2030)
        1.3.5 Japan Customer Care BPO Market Size (2019-2030)
        1.3.6 South Korea Customer Care BPO Market Size (2019-2030)
        1.3.7 ASEAN Customer Care BPO Market Size (2019-2030)
        1.3.8 India Customer Care BPO Market Size (2019-2030)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 Customer Care BPO Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Customer Care BPO Major Market Trends

2 Demand Summary
    2.1 World Customer Care BPO Consumption Value (2019-2030)
    2.2 World Customer Care BPO Consumption Value by Region
        2.2.1 World Customer Care BPO Consumption Value by Region (2019-2024)
        2.2.2 World Customer Care BPO Consumption Value Forecast by Region (2025-2030)
    2.3 United States Customer Care BPO Consumption Value (2019-2030)
    2.4 China Customer Care BPO Consumption Value (2019-2030)
    2.5 Europe Customer Care BPO Consumption Value (2019-2030)
    2.6 Japan Customer Care BPO Consumption Value (2019-2030)
    2.7 South Korea Customer Care BPO Consumption Value (2019-2030)
    2.8 ASEAN Customer Care BPO Consumption Value (2019-2030)
    2.9 India Customer Care BPO Consumption Value (2019-2030)

3 World Customer Care BPO Companies Competitive Analysis
    3.1 World Customer Care BPO Revenue by Player (2019-2024)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global Customer Care BPO Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for Customer Care BPO in 2023
        3.2.3 Global Concentration Ratios (CR8) for Customer Care BPO in 2023
    3.3 Customer Care BPO Company Evaluation Quadrant
    3.4 Customer Care BPO Market: Overall Company Footprint Analysis
        3.4.1 Customer Care BPO Market: Region Footprint
        3.4.2 Customer Care BPO Market: Company Product Type Footprint
        3.4.3 Customer Care BPO Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers, Acquisitions Activity

4 United States VS China VS Rest of the World (by Headquarter Location)
    4.1 United States VS China: Customer Care BPO Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: Customer Care BPO Market Size Comparison (2019 & 2023 & 2030) (by Headquarter Location)
        4.1.2 United States VS China: Customer Care BPO Revenue Market Share Comparison (2019 & 2023 & 2030)
    4.2 United States Based Companies VS China Based Companies: Customer Care BPO Consumption Value Comparison
        4.2.1 United States VS China: Customer Care BPO Consumption Value Comparison (2019 & 2023 & 2030)
        4.2.2 United States VS China: Customer Care BPO Consumption Value Market Share Comparison (2019 & 2023 & 2030)
    4.3 United States Based Customer Care BPO Companies and Market Share, 2019-2024
        4.3.1 United States Based Customer Care BPO Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies Customer Care BPO Revenue, (2019-2024)
    4.4 China Based Companies Customer Care BPO Revenue and Market Share, 2019-2024
        4.4.1 China Based Customer Care BPO Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies Customer Care BPO Revenue, (2019-2024)
    4.5 Rest of World Based Customer Care BPO Companies and Market Share, 2019-2024
        4.5.1 Rest of World Based Customer Care BPO Companies, Headquarters (States, Country)
        4.5.2 Rest of World Based Companies Customer Care BPO Revenue, (2019-2024)

5 Market Analysis by Type
    5.1 World Customer Care BPO Market Size Overview by Type: 2019 VS 2023 VS 2030
    5.2 Segment Introduction by Type
        5.2.1 Onshore Outsourcing
        5.2.2 Offshore Outsourcing
    5.3 Market Segment by Type
        5.3.1 World Customer Care BPO Market Size by Type (2019-2024)
        5.3.2 World Customer Care BPO Market Size by Type (2025-2030)
        5.3.3 World Customer Care BPO Market Size Market Share by Type (2019-2030)

6 Market Analysis by Application
    6.1 World Customer Care BPO Market Size Overview by Application: 2019 VS 2023 VS 2030
    6.2 Segment Introduction by Application
        6.2.1 Telecom and IT
        6.2.2 BFSI Outsouring
        6.2.3 Healthcare and Life Sciences
        6.2.4 Government and Public
        6.2.5 Government and Public
        6.2.6 Others
    6.3 Market Segment by Application
        6.3.1 World Customer Care BPO Market Size by Application (2019-2024)
        6.3.2 World Customer Care BPO Market Size by Application (2025-2030)
        6.3.3 World Customer Care BPO Market Size by Application (2019-2030)

7 Company Profiles
    7.1 Teleperformance SA
        7.1.1 Teleperformance SA Details
        7.1.2 Teleperformance SA Major Business
        7.1.3 Teleperformance SA Customer Care BPO Product and Services
        7.1.4 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.1.5 Teleperformance SA Recent Developments/Updates
        7.1.6 Teleperformance SA Competitive Strengths & Weaknesses
    7.2 Convergys
        7.2.1 Convergys Details
        7.2.2 Convergys Major Business
        7.2.3 Convergys Customer Care BPO Product and Services
        7.2.4 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.2.5 Convergys Recent Developments/Updates
        7.2.6 Convergys Competitive Strengths & Weaknesses
    7.3 Arvato
        7.3.1 Arvato Details
        7.3.2 Arvato Major Business
        7.3.3 Arvato Customer Care BPO Product and Services
        7.3.4 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.3.5 Arvato Recent Developments/Updates
        7.3.6 Arvato Competitive Strengths & Weaknesses
    7.4 Sykes Enterprises
        7.4.1 Sykes Enterprises Details
        7.4.2 Sykes Enterprises Major Business
        7.4.3 Sykes Enterprises Customer Care BPO Product and Services
        7.4.4 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.4.5 Sykes Enterprises Recent Developments/Updates
        7.4.6 Sykes Enterprises Competitive Strengths & Weaknesses
    7.5 Atento
        7.5.1 Atento Details
        7.5.2 Atento Major Business
        7.5.3 Atento Customer Care BPO Product and Services
        7.5.4 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.5.5 Atento Recent Developments/Updates
        7.5.6 Atento Competitive Strengths & Weaknesses
    7.6 TeleTech Holdings
        7.6.1 TeleTech Holdings Details
        7.6.2 TeleTech Holdings Major Business
        7.6.3 TeleTech Holdings Customer Care BPO Product and Services
        7.6.4 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.6.5 TeleTech Holdings Recent Developments/Updates
        7.6.6 TeleTech Holdings Competitive Strengths & Weaknesses
    7.7 Serco
        7.7.1 Serco Details
        7.7.2 Serco Major Business
        7.7.3 Serco Customer Care BPO Product and Services
        7.7.4 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.7.5 Serco Recent Developments/Updates
        7.7.6 Serco Competitive Strengths & Weaknesses
    7.8 Acticall (Sitel)
        7.8.1 Acticall (Sitel) Details
        7.8.2 Acticall (Sitel) Major Business
        7.8.3 Acticall (Sitel) Customer Care BPO Product and Services
        7.8.4 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.8.5 Acticall (Sitel) Recent Developments/Updates
        7.8.6 Acticall (Sitel) Competitive Strengths & Weaknesses
    7.9 Alorica
        7.9.1 Alorica Details
        7.9.2 Alorica Major Business
        7.9.3 Alorica Customer Care BPO Product and Services
        7.9.4 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.9.5 Alorica Recent Developments/Updates
        7.9.6 Alorica Competitive Strengths & Weaknesses
    7.10 Webhelp
        7.10.1 Webhelp Details
        7.10.2 Webhelp Major Business
        7.10.3 Webhelp Customer Care BPO Product and Services
        7.10.4 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.10.5 Webhelp Recent Developments/Updates
        7.10.6 Webhelp Competitive Strengths & Weaknesses
    7.11 Amdocs
        7.11.1 Amdocs Details
        7.11.2 Amdocs Major Business
        7.11.3 Amdocs Customer Care BPO Product and Services
        7.11.4 Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.11.5 Amdocs Recent Developments/Updates
        7.11.6 Amdocs Competitive Strengths & Weaknesses
    7.12 Transcom
        7.12.1 Transcom Details
        7.12.2 Transcom Major Business
        7.12.3 Transcom Customer Care BPO Product and Services
        7.12.4 Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.12.5 Transcom Recent Developments/Updates
        7.12.6 Transcom Competitive Strengths & Weaknesses
    7.13 Comdata
        7.13.1 Comdata Details
        7.13.2 Comdata Major Business
        7.13.3 Comdata Customer Care BPO Product and Services
        7.13.4 Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.13.5 Comdata Recent Developments/Updates
        7.13.6 Comdata Competitive Strengths & Weaknesses
    7.14 West Corporation
        7.14.1 West Corporation Details
        7.14.2 West Corporation Major Business
        7.14.3 West Corporation Customer Care BPO Product and Services
        7.14.4 West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.14.5 West Corporation Recent Developments/Updates
        7.14.6 West Corporation Competitive Strengths & Weaknesses
    7.15 Infosys BPM
        7.15.1 Infosys BPM Details
        7.15.2 Infosys BPM Major Business
        7.15.3 Infosys BPM Customer Care BPO Product and Services
        7.15.4 Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.15.5 Infosys BPM Recent Developments/Updates
        7.15.6 Infosys BPM Competitive Strengths & Weaknesses
    7.16 StarTek Inc
        7.16.1 StarTek Inc Details
        7.16.2 StarTek Inc Major Business
        7.16.3 StarTek Inc Customer Care BPO Product and Services
        7.16.4 StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024)
        7.16.5 StarTek Inc Recent Developments/Updates
        7.16.6 StarTek Inc Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 Customer Care BPO Industry Chain
    8.2 Customer Care BPO Upstream Analysis
    8.3 Customer Care BPO Midstream Analysis
    8.4 Customer Care BPO Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
    Table 1. World Customer Care BPO Revenue by Region (2019, 2023 and 2030) & (USD Million), (by Headquarter Location)
    Table 2. World Customer Care BPO Revenue by Region (2019-2024) & (USD Million), (by Headquarter Location)
    Table 3. World Customer Care BPO Revenue by Region (2025-2030) & (USD Million), (by Headquarter Location)
    Table 4. World Customer Care BPO Revenue Market Share by Region (2019-2024), (by Headquarter Location)
    Table 5. World Customer Care BPO Revenue Market Share by Region (2025-2030), (by Headquarter Location)
    Table 6. Major Market Trends
    Table 7. World Customer Care BPO Consumption Value Growth Rate Forecast by Region (2019 & 2023 & 2030) & (USD Million)
    Table 8. World Customer Care BPO Consumption Value by Region (2019-2024) & (USD Million)
    Table 9. World Customer Care BPO Consumption Value Forecast by Region (2025-2030) & (USD Million)
    Table 10. World Customer Care BPO Revenue by Player (2019-2024) & (USD Million)
    Table 11. Revenue Market Share of Key Customer Care BPO Players in 2023
    Table 12. World Customer Care BPO Industry Rank of Major Player, Based on Revenue in 2023
    Table 13. Global Customer Care BPO Company Evaluation Quadrant
    Table 14. Head Office of Key Customer Care BPO Player
    Table 15. Customer Care BPO Market: Company Product Type Footprint
    Table 16. Customer Care BPO Market: Company Product Application Footprint
    Table 17. Customer Care BPO Mergers & Acquisitions Activity
    Table 18. United States VS China Customer Care BPO Market Size Comparison, (2019 & 2023 & 2030) & (USD Million)
    Table 19. United States VS China Customer Care BPO Consumption Value Comparison, (2019 & 2023 & 2030) & (USD Million)
    Table 20. United States Based Customer Care BPO Companies, Headquarters (States, Country)
    Table 21. United States Based Companies Customer Care BPO Revenue, (2019-2024) & (USD Million)
    Table 22. United States Based Companies Customer Care BPO Revenue Market Share (2019-2024)
    Table 23. China Based Customer Care BPO Companies, Headquarters (Province, Country)
    Table 24. China Based Companies Customer Care BPO Revenue, (2019-2024) & (USD Million)
    Table 25. China Based Companies Customer Care BPO Revenue Market Share (2019-2024)
    Table 26. Rest of World Based Customer Care BPO Companies, Headquarters (States, Country)
    Table 27. Rest of World Based Companies Customer Care BPO Revenue, (2019-2024) & (USD Million)
    Table 28. Rest of World Based Companies Customer Care BPO Revenue Market Share (2019-2024)
    Table 29. World Customer Care BPO Market Size by Type, (USD Million), 2019 & 2023 & 2030
    Table 30. World Customer Care BPO Market Size by Type (2019-2024) & (USD Million)
    Table 31. World Customer Care BPO Market Size by Type (2025-2030) & (USD Million)
    Table 32. World Customer Care BPO Market Size by Application, (USD Million), 2019 & 2023 & 2030
    Table 33. World Customer Care BPO Market Size by Application (2019-2024) & (USD Million)
    Table 34. World Customer Care BPO Market Size by Application (2025-2030) & (USD Million)
    Table 35. Teleperformance SA Basic Information, Area Served and Competitors
    Table 36. Teleperformance SA Major Business
    Table 37. Teleperformance SA Customer Care BPO Product and Services
    Table 38. Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 39. Teleperformance SA Recent Developments/Updates
    Table 40. Teleperformance SA Competitive Strengths & Weaknesses
    Table 41. Convergys Basic Information, Area Served and Competitors
    Table 42. Convergys Major Business
    Table 43. Convergys Customer Care BPO Product and Services
    Table 44. Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 45. Convergys Recent Developments/Updates
    Table 46. Convergys Competitive Strengths & Weaknesses
    Table 47. Arvato Basic Information, Area Served and Competitors
    Table 48. Arvato Major Business
    Table 49. Arvato Customer Care BPO Product and Services
    Table 50. Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 51. Arvato Recent Developments/Updates
    Table 52. Arvato Competitive Strengths & Weaknesses
    Table 53. Sykes Enterprises Basic Information, Area Served and Competitors
    Table 54. Sykes Enterprises Major Business
    Table 55. Sykes Enterprises Customer Care BPO Product and Services
    Table 56. Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 57. Sykes Enterprises Recent Developments/Updates
    Table 58. Sykes Enterprises Competitive Strengths & Weaknesses
    Table 59. Atento Basic Information, Area Served and Competitors
    Table 60. Atento Major Business
    Table 61. Atento Customer Care BPO Product and Services
    Table 62. Atento Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 63. Atento Recent Developments/Updates
    Table 64. Atento Competitive Strengths & Weaknesses
    Table 65. TeleTech Holdings Basic Information, Area Served and Competitors
    Table 66. TeleTech Holdings Major Business
    Table 67. TeleTech Holdings Customer Care BPO Product and Services
    Table 68. TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 69. TeleTech Holdings Recent Developments/Updates
    Table 70. TeleTech Holdings Competitive Strengths & Weaknesses
    Table 71. Serco Basic Information, Area Served and Competitors
    Table 72. Serco Major Business
    Table 73. Serco Customer Care BPO Product and Services
    Table 74. Serco Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 75. Serco Recent Developments/Updates
    Table 76. Serco Competitive Strengths & Weaknesses
    Table 77. Acticall (Sitel) Basic Information, Area Served and Competitors
    Table 78. Acticall (Sitel) Major Business
    Table 79. Acticall (Sitel) Customer Care BPO Product and Services
    Table 80. Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 81. Acticall (Sitel) Recent Developments/Updates
    Table 82. Acticall (Sitel) Competitive Strengths & Weaknesses
    Table 83. Alorica Basic Information, Area Served and Competitors
    Table 84. Alorica Major Business
    Table 85. Alorica Customer Care BPO Product and Services
    Table 86. Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 87. Alorica Recent Developments/Updates
    Table 88. Alorica Competitive Strengths & Weaknesses
    Table 89. Webhelp Basic Information, Area Served and Competitors
    Table 90. Webhelp Major Business
    Table 91. Webhelp Customer Care BPO Product and Services
    Table 92. Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 93. Webhelp Recent Developments/Updates
    Table 94. Webhelp Competitive Strengths & Weaknesses
    Table 95. Amdocs Basic Information, Area Served and Competitors
    Table 96. Amdocs Major Business
    Table 97. Amdocs Customer Care BPO Product and Services
    Table 98. Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 99. Amdocs Recent Developments/Updates
    Table 100. Amdocs Competitive Strengths & Weaknesses
    Table 101. Transcom Basic Information, Area Served and Competitors
    Table 102. Transcom Major Business
    Table 103. Transcom Customer Care BPO Product and Services
    Table 104. Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 105. Transcom Recent Developments/Updates
    Table 106. Transcom Competitive Strengths & Weaknesses
    Table 107. Comdata Basic Information, Area Served and Competitors
    Table 108. Comdata Major Business
    Table 109. Comdata Customer Care BPO Product and Services
    Table 110. Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 111. Comdata Recent Developments/Updates
    Table 112. Comdata Competitive Strengths & Weaknesses
    Table 113. West Corporation Basic Information, Area Served and Competitors
    Table 114. West Corporation Major Business
    Table 115. West Corporation Customer Care BPO Product and Services
    Table 116. West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 117. West Corporation Recent Developments/Updates
    Table 118. West Corporation Competitive Strengths & Weaknesses
    Table 119. Infosys BPM Basic Information, Area Served and Competitors
    Table 120. Infosys BPM Major Business
    Table 121. Infosys BPM Customer Care BPO Product and Services
    Table 122. Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 123. Infosys BPM Recent Developments/Updates
    Table 124. StarTek Inc Basic Information, Area Served and Competitors
    Table 125. StarTek Inc Major Business
    Table 126. StarTek Inc Customer Care BPO Product and Services
    Table 127. StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
    Table 128. Global Key Players of Customer Care BPO Upstream (Raw Materials)
    Table 129. Customer Care BPO Typical Customers
List of Figure
    Figure 1. Customer Care BPO Picture
    Figure 2. World Customer Care BPO Total Market Size: 2019 & 2023 & 2030, (USD Million)
    Figure 3. World Customer Care BPO Total Market Size (2019-2030) & (USD Million)
    Figure 4. World Customer Care BPO Revenue Market Share by Region (2019, 2023 and 2030) & (USD Million) , (by Headquarter Location)
    Figure 5. World Customer Care BPO Revenue Market Share by Region (2019-2030), (by Headquarter Location)
    Figure 6. United States Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 7. China Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 8. Europe Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 9. Japan Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 10. South Korea Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 11. ASEAN Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 12. India Based Company Customer Care BPO Revenue (2019-2030) & (USD Million)
    Figure 13. Customer Care BPO Market Drivers
    Figure 14. Factors Affecting Demand
    Figure 15. World Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 16. World Customer Care BPO Consumption Value Market Share by Region (2019-2030)
    Figure 17. United States Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 18. China Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 19. Europe Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 20. Japan Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 21. South Korea Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 22. ASEAN Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 23. India Customer Care BPO Consumption Value (2019-2030) & (USD Million)
    Figure 24. Producer Shipments of Customer Care BPO by Player Revenue ($MM) and Market Share (%): 2023
    Figure 25. Global Four-firm Concentration Ratios (CR4) for Customer Care BPO Markets in 2023
    Figure 26. Global Four-firm Concentration Ratios (CR8) for Customer Care BPO Markets in 2023
    Figure 27. United States VS China: Customer Care BPO Revenue Market Share Comparison (2019 & 2023 & 2030)
    Figure 28. United States VS China: Customer Care BPO Consumption Value Market Share Comparison (2019 & 2023 & 2030)
    Figure 29. World Customer Care BPO Market Size by Type, (USD Million), 2019 & 2023 & 2030
    Figure 30. World Customer Care BPO Market Size Market Share by Type in 2023
    Figure 31. Onshore Outsourcing
    Figure 32. Offshore Outsourcing
    Figure 33. World Customer Care BPO Market Size Market Share by Type (2019-2030)
    Figure 34. World Customer Care BPO Market Size by Application, (USD Million), 2019 & 2023 & 2030
    Figure 35. World Customer Care BPO Market Size Market Share by Application in 2023
    Figure 36. Telecom and IT
    Figure 37. BFSI Outsouring
    Figure 38. Healthcare and Life Sciences
    Figure 39. Government and Public
    Figure 40. Retail and Consumer Goods
    Figure 41. Others
    Figure 42. Customer Care BPO Industrial Chain
    Figure 43. Methodology
    Figure 44. Research Process and Data Source

Companies Mentioned

Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc