Global Customer Care BPO Market 2025 by Company, Regions, Type and Application, Forecast to 2031
Page: 132
Published Date: 02 Jan 2025
Category: Service & Software
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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags
Description
According to our (Global Info Research) latest study, the global Customer Care BPO market size was valued at US$ 62590 million in 2024 and is forecast to a readjusted size of USD 92830 million by 2031 with a CAGR of 5.9% during review period.
Customer Care BPO is a subset of outsourcing that involves the contracting of the operations and responsibilities of Customer Care business process to a third-party service provider.
The Customer Care BPO market covers Onshore Outsourcing, Offshore Outsourcing, etc. The typical players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), etc.
Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.
This report is a detailed and comprehensive analysis for global Customer Care BPO market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2025, are provided.
Key Features:
Global Customer Care BPO market size and forecasts, in consumption value ($ Million), 2020-2031
Global Customer Care BPO market size and forecasts by region and country, in consumption value ($ Million), 2020-2031
Global Customer Care BPO market size and forecasts, by Type and by Application, in consumption value ($ Million), 2020-2031
Global Customer Care BPO market shares of main players, in revenue ($ Million), 2020-2025
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for Customer Care BPO
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global Customer Care BPO market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, TeleTech Holdings, Serco, Acticall (Sitel), Alorica, Webhelp, etc.
This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.
Market segmentation
Customer Care BPO market is split by Type and by Application. For the period 2020-2031, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.
Market segment by Type
Onshore Outsourcing
Offshore Outsourcing
Market segment by Application
Telecom and IT
BFSI Outsouring
Healthcare and Life Sciences
Government and Public
Retail and Consumer Goods
Others
Market segment by players, this report covers
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc
Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe Customer Care BPO product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of Customer Care BPO, with revenue, gross margin, and global market share of Customer Care BPO from 2020 to 2025.
Chapter 3, the Customer Care BPO competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2020 to 2031
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2020 to 2025.and Customer Care BPO market forecast, by regions, by Type and by Application, with consumption value, from 2026 to 2031.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of Customer Care BPO.
Chapter 13, to describe Customer Care BPO research findings and conclusion.
Table of Contents
1 Market Overview
1.1 Product Overview and Scope
1.2 Market Estimation Caveats and Base Year
1.3 Classification of Customer Care BPO by Type
1.3.1 Overview: Global Customer Care BPO Market Size by Type: 2020 Versus 2024 Versus 2031
1.3.2 Global Customer Care BPO Consumption Value Market Share by Type in 2024
1.3.3 Onshore Outsourcing
1.3.4 Offshore Outsourcing
1.4 Global Customer Care BPO Market by Application
1.4.1 Overview: Global Customer Care BPO Market Size by Application: 2020 Versus 2024 Versus 2031
1.4.2 Telecom and IT
1.4.3 BFSI Outsouring
1.4.4 Healthcare and Life Sciences
1.4.5 Government and Public
1.4.6 Retail and Consumer Goods
1.4.7 Others
1.5 Global Customer Care BPO Market Size & Forecast
1.6 Global Customer Care BPO Market Size and Forecast by Region
1.6.1 Global Customer Care BPO Market Size by Region: 2020 VS 2024 VS 2031
1.6.2 Global Customer Care BPO Market Size by Region, (2020-2031)
1.6.3 North America Customer Care BPO Market Size and Prospect (2020-2031)
1.6.4 Europe Customer Care BPO Market Size and Prospect (2020-2031)
1.6.5 Asia-Pacific Customer Care BPO Market Size and Prospect (2020-2031)
1.6.6 South America Customer Care BPO Market Size and Prospect (2020-2031)
1.6.7 Middle East & Africa Customer Care BPO Market Size and Prospect (2020-2031)
2.1 Teleperformance SA
2.1.1 Teleperformance SA Details
2.1.2 Teleperformance SA Major Business
2.1.3 Teleperformance SA Customer Care BPO Product and Solutions
2.1.4 Teleperformance SA Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.1.5 Teleperformance SA Recent Developments and Future Plans
2.2 Convergys
2.2.1 Convergys Details
2.2.2 Convergys Major Business
2.2.3 Convergys Customer Care BPO Product and Solutions
2.2.4 Convergys Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.2.5 Convergys Recent Developments and Future Plans
2.3 Arvato
2.3.1 Arvato Details
2.3.2 Arvato Major Business
2.3.3 Arvato Customer Care BPO Product and Solutions
2.3.4 Arvato Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.3.5 Arvato Recent Developments and Future Plans
2.4 Sykes Enterprises
2.4.1 Sykes Enterprises Details
2.4.2 Sykes Enterprises Major Business
2.4.3 Sykes Enterprises Customer Care BPO Product and Solutions
2.4.4 Sykes Enterprises Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.4.5 Sykes Enterprises Recent Developments and Future Plans
2.5 Atento
2.5.1 Atento Details
2.5.2 Atento Major Business
2.5.3 Atento Customer Care BPO Product and Solutions
2.5.4 Atento Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.5.5 Atento Recent Developments and Future Plans
2.6 TeleTech Holdings
2.6.1 TeleTech Holdings Details
2.6.2 TeleTech Holdings Major Business
2.6.3 TeleTech Holdings Customer Care BPO Product and Solutions
2.6.4 TeleTech Holdings Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.6.5 TeleTech Holdings Recent Developments and Future Plans
2.7 Serco
2.7.1 Serco Details
2.7.2 Serco Major Business
2.7.3 Serco Customer Care BPO Product and Solutions
2.7.4 Serco Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.7.5 Serco Recent Developments and Future Plans
2.8 Acticall (Sitel)
2.8.1 Acticall (Sitel) Details
2.8.2 Acticall (Sitel) Major Business
2.8.3 Acticall (Sitel) Customer Care BPO Product and Solutions
2.8.4 Acticall (Sitel) Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.8.5 Acticall (Sitel) Recent Developments and Future Plans
2.9 Alorica
2.9.1 Alorica Details
2.9.2 Alorica Major Business
2.9.3 Alorica Customer Care BPO Product and Solutions
2.9.4 Alorica Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.9.5 Alorica Recent Developments and Future Plans
2.10 Webhelp
2.10.1 Webhelp Details
2.10.2 Webhelp Major Business
2.10.3 Webhelp Customer Care BPO Product and Solutions
2.10.4 Webhelp Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.10.5 Webhelp Recent Developments and Future Plans
2.11 Amdocs
2.11.1 Amdocs Details
2.11.2 Amdocs Major Business
2.11.3 Amdocs Customer Care BPO Product and Solutions
2.11.4 Amdocs Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.11.5 Amdocs Recent Developments and Future Plans
2.12 Transcom
2.12.1 Transcom Details
2.12.2 Transcom Major Business
2.12.3 Transcom Customer Care BPO Product and Solutions
2.12.4 Transcom Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.12.5 Transcom Recent Developments and Future Plans
2.13 Comdata
2.13.1 Comdata Details
2.13.2 Comdata Major Business
2.13.3 Comdata Customer Care BPO Product and Solutions
2.13.4 Comdata Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.13.5 Comdata Recent Developments and Future Plans
2.14 West Corporation
2.14.1 West Corporation Details
2.14.2 West Corporation Major Business
2.14.3 West Corporation Customer Care BPO Product and Solutions
2.14.4 West Corporation Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.14.5 West Corporation Recent Developments and Future Plans
2.15 Infosys BPM
2.15.1 Infosys BPM Details
2.15.2 Infosys BPM Major Business
2.15.3 Infosys BPM Customer Care BPO Product and Solutions
2.15.4 Infosys BPM Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.15.5 Infosys BPM Recent Developments and Future Plans
2.16 StarTek Inc
2.16.1 StarTek Inc Details
2.16.2 StarTek Inc Major Business
2.16.3 StarTek Inc Customer Care BPO Product and Solutions
2.16.4 StarTek Inc Customer Care BPO Revenue, Gross Margin and Market Share (2020-2025)
2.16.5 StarTek Inc Recent Developments and Future Plans
3.1 Global Customer Care BPO Revenue and Share by Players (2020-2025)
3.2 Market Share Analysis (2024)
3.2.1 Market Share of Customer Care BPO by Company Revenue
3.2.2 Top 3 Customer Care BPO Players Market Share in 2024
3.2.3 Top 6 Customer Care BPO Players Market Share in 2024
3.3 Customer Care BPO Market: Overall Company Footprint Analysis
3.3.1 Customer Care BPO Market: Region Footprint
3.3.2 Customer Care BPO Market: Company Product Type Footprint
3.3.3 Customer Care BPO Market: Company Product Application Footprint
3.4 New Market Entrants and Barriers to Market Entry
3.5 Mergers, Acquisition, Agreements, and Collaborations
4.1 Global Customer Care BPO Consumption Value and Market Share by Type (2020-2025)
4.2 Global Customer Care BPO Market Forecast by Type (2026-2031)
5.1 Global Customer Care BPO Consumption Value Market Share by Application (2020-2025)
5.2 Global Customer Care BPO Market Forecast by Application (2026-2031)
6.1 North America Customer Care BPO Consumption Value by Type (2020-2031)
6.2 North America Customer Care BPO Market Size by Application (2020-2031)
6.3 North America Customer Care BPO Market Size by Country
6.3.1 North America Customer Care BPO Consumption Value by Country (2020-2031)
6.3.2 United States Customer Care BPO Market Size and Forecast (2020-2031)
6.3.3 Canada Customer Care BPO Market Size and Forecast (2020-2031)
6.3.4 Mexico Customer Care BPO Market Size and Forecast (2020-2031)
7.1 Europe Customer Care BPO Consumption Value by Type (2020-2031)
7.2 Europe Customer Care BPO Consumption Value by Application (2020-2031)
7.3 Europe Customer Care BPO Market Size by Country
7.3.1 Europe Customer Care BPO Consumption Value by Country (2020-2031)
7.3.2 Germany Customer Care BPO Market Size and Forecast (2020-2031)
7.3.3 France Customer Care BPO Market Size and Forecast (2020-2031)
7.3.4 United Kingdom Customer Care BPO Market Size and Forecast (2020-2031)
7.3.5 Russia Customer Care BPO Market Size and Forecast (2020-2031)
7.3.6 Italy Customer Care BPO Market Size and Forecast (2020-2031)
8.1 Asia-Pacific Customer Care BPO Consumption Value by Type (2020-2031)
8.2 Asia-Pacific Customer Care BPO Consumption Value by Application (2020-2031)
8.3 Asia-Pacific Customer Care BPO Market Size by Region
8.3.1 Asia-Pacific Customer Care BPO Consumption Value by Region (2020-2031)
8.3.2 China Customer Care BPO Market Size and Forecast (2020-2031)
8.3.3 Japan Customer Care BPO Market Size and Forecast (2020-2031)
8.3.4 South Korea Customer Care BPO Market Size and Forecast (2020-2031)
8.3.5 India Customer Care BPO Market Size and Forecast (2020-2031)
8.3.6 Southeast Asia Customer Care BPO Market Size and Forecast (2020-2031)
8.3.7 Australia Customer Care BPO Market Size and Forecast (2020-2031)
9.1 South America Customer Care BPO Consumption Value by Type (2020-2031)
9.2 South America Customer Care BPO Consumption Value by Application (2020-2031)
9.3 South America Customer Care BPO Market Size by Country
9.3.1 South America Customer Care BPO Consumption Value by Country (2020-2031)
9.3.2 Brazil Customer Care BPO Market Size and Forecast (2020-2031)
9.3.3 Argentina Customer Care BPO Market Size and Forecast (2020-2031)
10.1 Middle East & Africa Customer Care BPO Consumption Value by Type (2020-2031)
10.2 Middle East & Africa Customer Care BPO Consumption Value by Application (2020-2031)
10.3 Middle East & Africa Customer Care BPO Market Size by Country
10.3.1 Middle East & Africa Customer Care BPO Consumption Value by Country (2020-2031)
10.3.2 Turkey Customer Care BPO Market Size and Forecast (2020-2031)
10.3.3 Saudi Arabia Customer Care BPO Market Size and Forecast (2020-2031)
10.3.4 UAE Customer Care BPO Market Size and Forecast (2020-2031)
11.1 Customer Care BPO Market Drivers
11.2 Customer Care BPO Market Restraints
11.3 Customer Care BPO Trends Analysis
11.4 Porters Five Forces Analysis
11.4.1 Threat of New Entrants
11.4.2 Bargaining Power of Suppliers
11.4.3 Bargaining Power of Buyers
11.4.4 Threat of Substitutes
11.4.5 Competitive Rivalry
12.1 Customer Care BPO Industry Chain
12.2 Customer Care BPO Upstream Analysis
12.3 Customer Care BPO Midstream Analysis
12.4 Customer Care BPO Downstream Analysis
14.1 Methodology
14.2 Research Process and Data Source
14.3 Disclaimer
Table of Figures
List of Tables
Table 1. Global Customer Care BPO Consumption Value by Type, (USD Million), 2020 & 2024 & 2031
Table 2. Global Customer Care BPO Consumption Value by Application, (USD Million), 2020 & 2024 & 2031
Table 3. Global Customer Care BPO Consumption Value by Region (2020-2025) & (USD Million)
Table 4. Global Customer Care BPO Consumption Value by Region (2026-2031) & (USD Million)
Table 5. Teleperformance SA Company Information, Head Office, and Major Competitors
Table 6. Teleperformance SA Major Business
Table 7. Teleperformance SA Customer Care BPO Product and Solutions
Table 8. Teleperformance SA Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 9. Teleperformance SA Recent Developments and Future Plans
Table 10. Convergys Company Information, Head Office, and Major Competitors
Table 11. Convergys Major Business
Table 12. Convergys Customer Care BPO Product and Solutions
Table 13. Convergys Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 14. Convergys Recent Developments and Future Plans
Table 15. Arvato Company Information, Head Office, and Major Competitors
Table 16. Arvato Major Business
Table 17. Arvato Customer Care BPO Product and Solutions
Table 18. Arvato Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 19. Sykes Enterprises Company Information, Head Office, and Major Competitors
Table 20. Sykes Enterprises Major Business
Table 21. Sykes Enterprises Customer Care BPO Product and Solutions
Table 22. Sykes Enterprises Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 23. Sykes Enterprises Recent Developments and Future Plans
Table 24. Atento Company Information, Head Office, and Major Competitors
Table 25. Atento Major Business
Table 26. Atento Customer Care BPO Product and Solutions
Table 27. Atento Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 28. Atento Recent Developments and Future Plans
Table 29. TeleTech Holdings Company Information, Head Office, and Major Competitors
Table 30. TeleTech Holdings Major Business
Table 31. TeleTech Holdings Customer Care BPO Product and Solutions
Table 32. TeleTech Holdings Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 33. TeleTech Holdings Recent Developments and Future Plans
Table 34. Serco Company Information, Head Office, and Major Competitors
Table 35. Serco Major Business
Table 36. Serco Customer Care BPO Product and Solutions
Table 37. Serco Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 38. Serco Recent Developments and Future Plans
Table 39. Acticall (Sitel) Company Information, Head Office, and Major Competitors
Table 40. Acticall (Sitel) Major Business
Table 41. Acticall (Sitel) Customer Care BPO Product and Solutions
Table 42. Acticall (Sitel) Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 43. Acticall (Sitel) Recent Developments and Future Plans
Table 44. Alorica Company Information, Head Office, and Major Competitors
Table 45. Alorica Major Business
Table 46. Alorica Customer Care BPO Product and Solutions
Table 47. Alorica Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 48. Alorica Recent Developments and Future Plans
Table 49. Webhelp Company Information, Head Office, and Major Competitors
Table 50. Webhelp Major Business
Table 51. Webhelp Customer Care BPO Product and Solutions
Table 52. Webhelp Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 53. Webhelp Recent Developments and Future Plans
Table 54. Amdocs Company Information, Head Office, and Major Competitors
Table 55. Amdocs Major Business
Table 56. Amdocs Customer Care BPO Product and Solutions
Table 57. Amdocs Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 58. Amdocs Recent Developments and Future Plans
Table 59. Transcom Company Information, Head Office, and Major Competitors
Table 60. Transcom Major Business
Table 61. Transcom Customer Care BPO Product and Solutions
Table 62. Transcom Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 63. Transcom Recent Developments and Future Plans
Table 64. Comdata Company Information, Head Office, and Major Competitors
Table 65. Comdata Major Business
Table 66. Comdata Customer Care BPO Product and Solutions
Table 67. Comdata Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 68. Comdata Recent Developments and Future Plans
Table 69. West Corporation Company Information, Head Office, and Major Competitors
Table 70. West Corporation Major Business
Table 71. West Corporation Customer Care BPO Product and Solutions
Table 72. West Corporation Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 73. West Corporation Recent Developments and Future Plans
Table 74. Infosys BPM Company Information, Head Office, and Major Competitors
Table 75. Infosys BPM Major Business
Table 76. Infosys BPM Customer Care BPO Product and Solutions
Table 77. Infosys BPM Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 78. Infosys BPM Recent Developments and Future Plans
Table 79. StarTek Inc Company Information, Head Office, and Major Competitors
Table 80. StarTek Inc Major Business
Table 81. StarTek Inc Customer Care BPO Product and Solutions
Table 82. StarTek Inc Customer Care BPO Revenue (USD Million), Gross Margin and Market Share (2020-2025)
Table 83. StarTek Inc Recent Developments and Future Plans
Table 84. Global Customer Care BPO Revenue (USD Million) by Players (2020-2025)
Table 85. Global Customer Care BPO Revenue Share by Players (2020-2025)
Table 86. Breakdown of Customer Care BPO by Company Type (Tier 1, Tier 2, and Tier 3)
Table 87. Market Position of Players in Customer Care BPO, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2024
Table 88. Head Office of Key Customer Care BPO Players
Table 89. Customer Care BPO Market: Company Product Type Footprint
Table 90. Customer Care BPO Market: Company Product Application Footprint
Table 91. Customer Care BPO New Market Entrants and Barriers to Market Entry
Table 92. Customer Care BPO Mergers, Acquisition, Agreements, and Collaborations
Table 93. Global Customer Care BPO Consumption Value (USD Million) by Type (2020-2025)
Table 94. Global Customer Care BPO Consumption Value Share by Type (2020-2025)
Table 95. Global Customer Care BPO Consumption Value Forecast by Type (2026-2031)
Table 96. Global Customer Care BPO Consumption Value by Application (2020-2025)
Table 97. Global Customer Care BPO Consumption Value Forecast by Application (2026-2031)
Table 98. North America Customer Care BPO Consumption Value by Type (2020-2025) & (USD Million)
Table 99. North America Customer Care BPO Consumption Value by Type (2026-2031) & (USD Million)
Table 100. North America Customer Care BPO Consumption Value by Application (2020-2025) & (USD Million)
Table 101. North America Customer Care BPO Consumption Value by Application (2026-2031) & (USD Million)
Table 102. North America Customer Care BPO Consumption Value by Country (2020-2025) & (USD Million)
Table 103. North America Customer Care BPO Consumption Value by Country (2026-2031) & (USD Million)
Table 104. Europe Customer Care BPO Consumption Value by Type (2020-2025) & (USD Million)
Table 105. Europe Customer Care BPO Consumption Value by Type (2026-2031) & (USD Million)
Table 106. Europe Customer Care BPO Consumption Value by Application (2020-2025) & (USD Million)
Table 107. Europe Customer Care BPO Consumption Value by Application (2026-2031) & (USD Million)
Table 108. Europe Customer Care BPO Consumption Value by Country (2020-2025) & (USD Million)
Table 109. Europe Customer Care BPO Consumption Value by Country (2026-2031) & (USD Million)
Table 110. Asia-Pacific Customer Care BPO Consumption Value by Type (2020-2025) & (USD Million)
Table 111. Asia-Pacific Customer Care BPO Consumption Value by Type (2026-2031) & (USD Million)
Table 112. Asia-Pacific Customer Care BPO Consumption Value by Application (2020-2025) & (USD Million)
Table 113. Asia-Pacific Customer Care BPO Consumption Value by Application (2026-2031) & (USD Million)
Table 114. Asia-Pacific Customer Care BPO Consumption Value by Region (2020-2025) & (USD Million)
Table 115. Asia-Pacific Customer Care BPO Consumption Value by Region (2026-2031) & (USD Million)
Table 116. South America Customer Care BPO Consumption Value by Type (2020-2025) & (USD Million)
Table 117. South America Customer Care BPO Consumption Value by Type (2026-2031) & (USD Million)
Table 118. South America Customer Care BPO Consumption Value by Application (2020-2025) & (USD Million)
Table 119. South America Customer Care BPO Consumption Value by Application (2026-2031) & (USD Million)
Table 120. South America Customer Care BPO Consumption Value by Country (2020-2025) & (USD Million)
Table 121. South America Customer Care BPO Consumption Value by Country (2026-2031) & (USD Million)
Table 122. Middle East & Africa Customer Care BPO Consumption Value by Type (2020-2025) & (USD Million)
Table 123. Middle East & Africa Customer Care BPO Consumption Value by Type (2026-2031) & (USD Million)
Table 124. Middle East & Africa Customer Care BPO Consumption Value by Application (2020-2025) & (USD Million)
Table 125. Middle East & Africa Customer Care BPO Consumption Value by Application (2026-2031) & (USD Million)
Table 126. Middle East & Africa Customer Care BPO Consumption Value by Country (2020-2025) & (USD Million)
Table 127. Middle East & Africa Customer Care BPO Consumption Value by Country (2026-2031) & (USD Million)
Table 128. Global Key Players of Customer Care BPO Upstream (Raw Materials)
Table 129. Global Customer Care BPO Typical Customers
List of Figures
Figure 1. Customer Care BPO Picture
Figure 2. Global Customer Care BPO Consumption Value by Type, (USD Million), 2020 & 2024 & 2031
Figure 3. Global Customer Care BPO Consumption Value Market Share by Type in 2024
Figure 4. Onshore Outsourcing
Figure 5. Offshore Outsourcing
Figure 6. Global Customer Care BPO Consumption Value by Application, (USD Million), 2020 & 2024 & 2031
Figure 7. Customer Care BPO Consumption Value Market Share by Application in 2024
Figure 8. Telecom and IT Picture
Figure 9. BFSI Outsouring Picture
Figure 10. Healthcare and Life Sciences Picture
Figure 11. Government and Public Picture
Figure 12. Retail and Consumer Goods Picture
Figure 13. Others Picture
Figure 14. Global Customer Care BPO Consumption Value, (USD Million): 2020 & 2024 & 2031
Figure 15. Global Customer Care BPO Consumption Value and Forecast (2020-2031) & (USD Million)
Figure 16. Global Market Customer Care BPO Consumption Value (USD Million) Comparison by Region (2020 VS 2024 VS 2031)
Figure 17. Global Customer Care BPO Consumption Value Market Share by Region (2020-2031)
Figure 18. Global Customer Care BPO Consumption Value Market Share by Region in 2024
Figure 19. North America Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 20. Europe Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 21. Asia-Pacific Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 22. South America Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 23. Middle East & Africa Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 24. Company Three Recent Developments and Future Plans
Figure 25. Global Customer Care BPO Revenue Share by Players in 2024
Figure 26. Customer Care BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3) in 2024
Figure 27. Market Share of Customer Care BPO by Player Revenue in 2024
Figure 28. Top 3 Customer Care BPO Players Market Share in 2024
Figure 29. Top 6 Customer Care BPO Players Market Share in 2024
Figure 30. Global Customer Care BPO Consumption Value Share by Type (2020-2025)
Figure 31. Global Customer Care BPO Market Share Forecast by Type (2026-2031)
Figure 32. Global Customer Care BPO Consumption Value Share by Application (2020-2025)
Figure 33. Global Customer Care BPO Market Share Forecast by Application (2026-2031)
Figure 34. North America Customer Care BPO Consumption Value Market Share by Type (2020-2031)
Figure 35. North America Customer Care BPO Consumption Value Market Share by Application (2020-2031)
Figure 36. North America Customer Care BPO Consumption Value Market Share by Country (2020-2031)
Figure 37. United States Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 38. Canada Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 39. Mexico Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 40. Europe Customer Care BPO Consumption Value Market Share by Type (2020-2031)
Figure 41. Europe Customer Care BPO Consumption Value Market Share by Application (2020-2031)
Figure 42. Europe Customer Care BPO Consumption Value Market Share by Country (2020-2031)
Figure 43. Germany Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 44. France Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 45. United Kingdom Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 46. Russia Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 47. Italy Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 48. Asia-Pacific Customer Care BPO Consumption Value Market Share by Type (2020-2031)
Figure 49. Asia-Pacific Customer Care BPO Consumption Value Market Share by Application (2020-2031)
Figure 50. Asia-Pacific Customer Care BPO Consumption Value Market Share by Region (2020-2031)
Figure 51. China Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 52. Japan Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 53. South Korea Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 54. India Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 55. Southeast Asia Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 56. Australia Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 57. South America Customer Care BPO Consumption Value Market Share by Type (2020-2031)
Figure 58. South America Customer Care BPO Consumption Value Market Share by Application (2020-2031)
Figure 59. South America Customer Care BPO Consumption Value Market Share by Country (2020-2031)
Figure 60. Brazil Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 61. Argentina Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 62. Middle East & Africa Customer Care BPO Consumption Value Market Share by Type (2020-2031)
Figure 63. Middle East & Africa Customer Care BPO Consumption Value Market Share by Application (2020-2031)
Figure 64. Middle East & Africa Customer Care BPO Consumption Value Market Share by Country (2020-2031)
Figure 65. Turkey Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 66. Saudi Arabia Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 67. UAE Customer Care BPO Consumption Value (2020-2031) & (USD Million)
Figure 68. Customer Care BPO Market Drivers
Figure 69. Customer Care BPO Market Restraints
Figure 70. Customer Care BPO Market Trends
Figure 71. Porters Five Forces Analysis
Figure 72. Customer Care BPO Industrial Chain
Figure 73. Methodology
Figure 74. Research Process and Data Source
Research Methodology
Client Requirements
Review and analyze client requirements
Discussion of all the project requirements and queries
Flexibility Check
Project Feasibility Analysis
Finalizing tentative research programme
Structuring project proposal with scope, timeline, and costs
Analyzing Market Dynamics
Determination of key drivers, restraints, challenge, and opportunity
Identifies market needs and trends
Market Size Estimation & Forecast
Estimation of historical data based on secondary and primary data
Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)
Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies
Consideration of geography, region-specific product/service demand for region segments
Consideration of product utilization rates, product demand outlook for segments by application or end-user.
Data Source
Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports,
paid database, press releases, blogs, newsletters,and GIR repositories.
Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts
to verify insights.
Validation
and
triangulation of
secondary and primary source.
Collection of data
Cumulating and collating the essential qualitative and quantitative data
Generation of report in client requested format by research analysts
Reviews by expert analysts
Final quality check
Clarifying queries
Receiving feedback
Ensuring satisfaction
01 Identification of data
This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
-
02 Evaluation of Market Dynamic
This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
-
03 Collection of Data
This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
-
04 Collaboration of Data
This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis
This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.
Companies Mentioned
Teleperformance SA Convergys Arvato Sykes Enterprises Atento TeleTech Holdings Serco Acticall (Sitel) Alorica Webhelp Amdocs Transcom Comdata West Corporation Infosys BPM StarTek Inc
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