Global IT Service Management (ITSM) Software Market 2023 by Company, Regions, Type and Application, Forecast to 2029

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Published Date: 18 Mar 2023

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Related Reports
Product Tags

Description

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

According to our (Global Info Research) latest study, the global IT Service Management (ITSM) Software market size was valued at USD 2975.6 million in 2022 and is forecast to a readjusted size of USD 5338.6 million by 2029 with a CAGR of 8.7% during review period. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

The key consumption markets locate at developed countries. The USA takes the market share of 43%, followed by EU with 29%. China's consumption market has a quicker growing speed, with a market share of 8%.

ServiceNow and Atlassian are the top 2 players of IT Service Management (ITSM) Software, with about 42% market shares.

This report is a detailed and comprehensive analysis for global IT Service Management (ITSM) Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2023, are provided.

Key Features:
Global IT Service Management (ITSM) Software market size and forecasts, in consumption value ($ Million), 2018-2029
Global IT Service Management (ITSM) Software market size and forecasts by region and country, in consumption value ($ Million), 2018-2029
Global IT Service Management (ITSM) Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2018-2029
Global IT Service Management (ITSM) Software market shares of main players, in revenue ($ Million), 2018-2023
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for IT Service Management (ITSM) Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global IT Service Management (ITSM) Software market based on the following parameters - company overview, production, value, price, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include ServiceNow, Atlassian, Ivanti (HEAT Software), IBM and CA Technologies, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, COVID-19 and Russia-Ukraine War Influence.

Market segmentation
IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2018-2029, the growth among segments provide accurate calculations and forecasts for consumption value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type
    Cloud-Based
    On-Premises

Market segment by Application
    SMEs
    Large Enterprises

Market segment by players, this report covers
    ServiceNow
    Atlassian
    Ivanti (HEAT Software)
    IBM
    CA Technologies
    BMC Software
    ASG Software
    Axios Systems
    SAP
    Cherwell Software
    Micro Focus (Formerly HPE)
    Freshworks
    Ultimo Software
    Epicor
    TOPdesk
    Samanage
    Agiloft Service
    Symantec
    SysAid
    SolarWinds
    Autotask

Market segment by regions, regional analysis covers
    North America (United States, Canada, and Mexico)
    Europe (Germany, France, UK, Russia, Italy, and Rest of Europe)
    Asia-Pacific (China, Japan, South Korea, India, Southeast Asia, Australia and Rest of Asia-Pacific)
    South America (Brazil, Argentina and Rest of South America)
    Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)

The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe IT Service Management (ITSM) Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of IT Service Management (ITSM) Software, with revenue, gross margin and global market share of IT Service Management (ITSM) Software from 2018 to 2023.
Chapter 3, the IT Service Management (ITSM) Software competitive situation, revenue and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and application, with consumption value and growth rate by Type, application, from 2018 to 2029.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2018 to 2023.and IT Service Management (ITSM) Software market forecast, by regions, type and application, with consumption value, from 2024 to 2029.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis, and Influence of COVID-19 and Russia-Ukraine War
Chapter 12, the key raw materials and key suppliers, and industry chain of IT Service Management (ITSM) Software.
Chapter 13, to describe IT Service Management (ITSM) Software research findings and conclusion.

Table of Contents

1 Market Overview
    1.1 Product Overview and Scope of IT Service Management (ITSM) Software
    1.2 Market Estimation Caveats and Base Year
    1.3 Classification of IT Service Management (ITSM) Software by Type
        1.3.1 Overview: Global IT Service Management (ITSM) Software Market Size by Type: 2018 Versus 2022 Versus 2029
        1.3.2 Global IT Service Management (ITSM) Software Consumption Value Market Share by Type in 2022
        1.3.3 Cloud-Based
        1.3.4 On-Premises
    1.4 Global IT Service Management (ITSM) Software Market by Application
        1.4.1 Overview: Global IT Service Management (ITSM) Software Market Size by Application: 2018 Versus 2022 Versus 2029
        1.4.2 SMEs
        1.4.3 Large Enterprises
    1.5 Global IT Service Management (ITSM) Software Market Size & Forecast
    1.6 Global IT Service Management (ITSM) Software Market Size and Forecast by Region
        1.6.1 Global IT Service Management (ITSM) Software Market Size by Region: 2018 VS 2022 VS 2029
        1.6.2 Global IT Service Management (ITSM) Software Market Size by Region, (2018-2029)
        1.6.3 North America IT Service Management (ITSM) Software Market Size and Prospect (2018-2029)
        1.6.4 Europe IT Service Management (ITSM) Software Market Size and Prospect (2018-2029)
        1.6.5 Asia-Pacific IT Service Management (ITSM) Software Market Size and Prospect (2018-2029)
        1.6.6 South America IT Service Management (ITSM) Software Market Size and Prospect (2018-2029)
        1.6.7 Middle East and Africa IT Service Management (ITSM) Software Market Size and Prospect (2018-2029)

2 Company Profiles
    2.1 ServiceNow
        2.1.1 ServiceNow Details
        2.1.2 ServiceNow Major Business
        2.1.3 ServiceNow IT Service Management (ITSM) Software Product and Solutions
        2.1.4 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.1.5 ServiceNow Recent Developments and Future Plans
    2.2 Atlassian
        2.2.1 Atlassian Details
        2.2.2 Atlassian Major Business
        2.2.3 Atlassian IT Service Management (ITSM) Software Product and Solutions
        2.2.4 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.2.5 Atlassian Recent Developments and Future Plans
    2.3 Ivanti (HEAT Software)
        2.3.1 Ivanti (HEAT Software) Details
        2.3.2 Ivanti (HEAT Software) Major Business
        2.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Product and Solutions
        2.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.3.5 Ivanti (HEAT Software) Recent Developments and Future Plans
    2.4 IBM
        2.4.1 IBM Details
        2.4.2 IBM Major Business
        2.4.3 IBM IT Service Management (ITSM) Software Product and Solutions
        2.4.4 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.4.5 IBM Recent Developments and Future Plans
    2.5 CA Technologies
        2.5.1 CA Technologies Details
        2.5.2 CA Technologies Major Business
        2.5.3 CA Technologies IT Service Management (ITSM) Software Product and Solutions
        2.5.4 CA Technologies IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.5.5 CA Technologies Recent Developments and Future Plans
    2.6 BMC Software
        2.6.1 BMC Software Details
        2.6.2 BMC Software Major Business
        2.6.3 BMC Software IT Service Management (ITSM) Software Product and Solutions
        2.6.4 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.6.5 BMC Software Recent Developments and Future Plans
    2.7 ASG Software
        2.7.1 ASG Software Details
        2.7.2 ASG Software Major Business
        2.7.3 ASG Software IT Service Management (ITSM) Software Product and Solutions
        2.7.4 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.7.5 ASG Software Recent Developments and Future Plans
    2.8 Axios Systems
        2.8.1 Axios Systems Details
        2.8.2 Axios Systems Major Business
        2.8.3 Axios Systems IT Service Management (ITSM) Software Product and Solutions
        2.8.4 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.8.5 Axios Systems Recent Developments and Future Plans
    2.9 SAP
        2.9.1 SAP Details
        2.9.2 SAP Major Business
        2.9.3 SAP IT Service Management (ITSM) Software Product and Solutions
        2.9.4 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.9.5 SAP Recent Developments and Future Plans
    2.10 Cherwell Software
        2.10.1 Cherwell Software Details
        2.10.2 Cherwell Software Major Business
        2.10.3 Cherwell Software IT Service Management (ITSM) Software Product and Solutions
        2.10.4 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.10.5 Cherwell Software Recent Developments and Future Plans
    2.11 Micro Focus (Formerly HPE)
        2.11.1 Micro Focus (Formerly HPE) Details
        2.11.2 Micro Focus (Formerly HPE) Major Business
        2.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product and Solutions
        2.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.11.5 Micro Focus (Formerly HPE) Recent Developments and Future Plans
    2.12 Freshworks
        2.12.1 Freshworks Details
        2.12.2 Freshworks Major Business
        2.12.3 Freshworks IT Service Management (ITSM) Software Product and Solutions
        2.12.4 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.12.5 Freshworks Recent Developments and Future Plans
    2.13 Ultimo Software
        2.13.1 Ultimo Software Details
        2.13.2 Ultimo Software Major Business
        2.13.3 Ultimo Software IT Service Management (ITSM) Software Product and Solutions
        2.13.4 Ultimo Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.13.5 Ultimo Software Recent Developments and Future Plans
    2.14 Epicor
        2.14.1 Epicor Details
        2.14.2 Epicor Major Business
        2.14.3 Epicor IT Service Management (ITSM) Software Product and Solutions
        2.14.4 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.14.5 Epicor Recent Developments and Future Plans
    2.15 TOPdesk
        2.15.1 TOPdesk Details
        2.15.2 TOPdesk Major Business
        2.15.3 TOPdesk IT Service Management (ITSM) Software Product and Solutions
        2.15.4 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.15.5 TOPdesk Recent Developments and Future Plans
    2.16 Samanage
        2.16.1 Samanage Details
        2.16.2 Samanage Major Business
        2.16.3 Samanage IT Service Management (ITSM) Software Product and Solutions
        2.16.4 Samanage IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.16.5 Samanage Recent Developments and Future Plans
    2.17 Agiloft Service
        2.17.1 Agiloft Service Details
        2.17.2 Agiloft Service Major Business
        2.17.3 Agiloft Service IT Service Management (ITSM) Software Product and Solutions
        2.17.4 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.17.5 Agiloft Service Recent Developments and Future Plans
    2.18 Symantec
        2.18.1 Symantec Details
        2.18.2 Symantec Major Business
        2.18.3 Symantec IT Service Management (ITSM) Software Product and Solutions
        2.18.4 Symantec IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.18.5 Symantec Recent Developments and Future Plans
    2.19 SysAid
        2.19.1 SysAid Details
        2.19.2 SysAid Major Business
        2.19.3 SysAid IT Service Management (ITSM) Software Product and Solutions
        2.19.4 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.19.5 SysAid Recent Developments and Future Plans
    2.20 SolarWinds
        2.20.1 SolarWinds Details
        2.20.2 SolarWinds Major Business
        2.20.3 SolarWinds IT Service Management (ITSM) Software Product and Solutions
        2.20.4 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.20.5 SolarWinds Recent Developments and Future Plans
    2.21 Autotask
        2.21.1 Autotask Details
        2.21.2 Autotask Major Business
        2.21.3 Autotask IT Service Management (ITSM) Software Product and Solutions
        2.21.4 Autotask IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2018-2023)
        2.21.5 Autotask Recent Developments and Future Plans

3 Market Competition, by Players
    3.1 Global IT Service Management (ITSM) Software Revenue and Share by Players (2018-2023)
    3.2 Market Share Analysis (2022)
        3.2.1 Market Share of IT Service Management (ITSM) Software by Company Revenue
        3.2.2 Top 3 IT Service Management (ITSM) Software Players Market Share in 2022
        3.2.3 Top 6 IT Service Management (ITSM) Software Players Market Share in 2022
    3.3 IT Service Management (ITSM) Software Market: Overall Company Footprint Analysis
        3.3.1 IT Service Management (ITSM) Software Market: Region Footprint
        3.3.2 IT Service Management (ITSM) Software Market: Company Product Type Footprint
        3.3.3 IT Service Management (ITSM) Software Market: Company Product Application Footprint
    3.4 New Market Entrants and Barriers to Market Entry
    3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type
    4.1 Global IT Service Management (ITSM) Software Consumption Value and Market Share by Type (2018-2023)
    4.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2024-2029)

5 Market Size Segment by Application
    5.1 Global IT Service Management (ITSM) Software Consumption Value Market Share by Application (2018-2023)
    5.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2024-2029)

6 North America
    6.1 North America IT Service Management (ITSM) Software Consumption Value by Type (2018-2029)
    6.2 North America IT Service Management (ITSM) Software Consumption Value by Application (2018-2029)
    6.3 North America IT Service Management (ITSM) Software Market Size by Country
        6.3.1 North America IT Service Management (ITSM) Software Consumption Value by Country (2018-2029)
        6.3.2 United States IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        6.3.3 Canada IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        6.3.4 Mexico IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)

7 Europe
    7.1 Europe IT Service Management (ITSM) Software Consumption Value by Type (2018-2029)
    7.2 Europe IT Service Management (ITSM) Software Consumption Value by Application (2018-2029)
    7.3 Europe IT Service Management (ITSM) Software Market Size by Country
        7.3.1 Europe IT Service Management (ITSM) Software Consumption Value by Country (2018-2029)
        7.3.2 Germany IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        7.3.3 France IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        7.3.4 United Kingdom IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        7.3.5 Russia IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        7.3.6 Italy IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)

8 Asia-Pacific
    8.1 Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Type (2018-2029)
    8.2 Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Application (2018-2029)
    8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region
        8.3.1 Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Region (2018-2029)
        8.3.2 China IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        8.3.3 Japan IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        8.3.4 South Korea IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        8.3.5 India IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        8.3.6 Southeast Asia IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        8.3.7 Australia IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)

9 South America
    9.1 South America IT Service Management (ITSM) Software Consumption Value by Type (2018-2029)
    9.2 South America IT Service Management (ITSM) Software Consumption Value by Application (2018-2029)
    9.3 South America IT Service Management (ITSM) Software Market Size by Country
        9.3.1 South America IT Service Management (ITSM) Software Consumption Value by Country (2018-2029)
        9.3.2 Brazil IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        9.3.3 Argentina IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)

10 Middle East & Africa
    10.1 Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Type (2018-2029)
    10.2 Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Application (2018-2029)
    10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country
        10.3.1 Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Country (2018-2029)
        10.3.2 Turkey IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        10.3.3 Saudi Arabia IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)
        10.3.4 UAE IT Service Management (ITSM) Software Market Size and Forecast (2018-2029)

11 Market Dynamics
    11.1 IT Service Management (ITSM) Software Market Drivers
    11.2 IT Service Management (ITSM) Software Market Restraints
    11.3 IT Service Management (ITSM) Software Trends Analysis
    11.4 Porters Five Forces Analysis
        11.4.1 Threat of New Entrants
        11.4.2 Bargaining Power of Suppliers
        11.4.3 Bargaining Power of Buyers
        11.4.4 Threat of Substitutes
        11.4.5 Competitive Rivalry
    11.5 Influence of COVID-19 and Russia-Ukraine War
        11.5.1 Influence of COVID-19
        11.5.2 Influence of Russia-Ukraine War

12 Industry Chain Analysis
    12.1 IT Service Management (ITSM) Software Industry Chain
    12.2 IT Service Management (ITSM) Software Upstream Analysis
    12.3 IT Service Management (ITSM) Software Midstream Analysis
    12.4 IT Service Management (ITSM) Software Downstream Analysis

13 Research Findings and Conclusion

14 Appendix
    14.1 Methodology
    14.2 Research Process and Data Source
    14.3 Disclaimer

Table of Figures

List of Tables
    Table 1. Global IT Service Management (ITSM) Software Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Table 2. Global IT Service Management (ITSM) Software Consumption Value by Application, (USD Million), 2018 & 2022 & 2029
    Table 3. Global IT Service Management (ITSM) Software Consumption Value by Region (2018-2023) & (USD Million)
    Table 4. Global IT Service Management (ITSM) Software Consumption Value by Region (2024-2029) & (USD Million)
    Table 5. ServiceNow Company Information, Head Office, and Major Competitors
    Table 6. ServiceNow Major Business
    Table 7. ServiceNow IT Service Management (ITSM) Software Product and Solutions
    Table 8. ServiceNow IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 9. ServiceNow Recent Developments and Future Plans
    Table 10. Atlassian Company Information, Head Office, and Major Competitors
    Table 11. Atlassian Major Business
    Table 12. Atlassian IT Service Management (ITSM) Software Product and Solutions
    Table 13. Atlassian IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 14. Atlassian Recent Developments and Future Plans
    Table 15. Ivanti (HEAT Software) Company Information, Head Office, and Major Competitors
    Table 16. Ivanti (HEAT Software) Major Business
    Table 17. Ivanti (HEAT Software) IT Service Management (ITSM) Software Product and Solutions
    Table 18. Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 19. Ivanti (HEAT Software) Recent Developments and Future Plans
    Table 20. IBM Company Information, Head Office, and Major Competitors
    Table 21. IBM Major Business
    Table 22. IBM IT Service Management (ITSM) Software Product and Solutions
    Table 23. IBM IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 24. IBM Recent Developments and Future Plans
    Table 25. CA Technologies Company Information, Head Office, and Major Competitors
    Table 26. CA Technologies Major Business
    Table 27. CA Technologies IT Service Management (ITSM) Software Product and Solutions
    Table 28. CA Technologies IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 29. CA Technologies Recent Developments and Future Plans
    Table 30. BMC Software Company Information, Head Office, and Major Competitors
    Table 31. BMC Software Major Business
    Table 32. BMC Software IT Service Management (ITSM) Software Product and Solutions
    Table 33. BMC Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 34. BMC Software Recent Developments and Future Plans
    Table 35. ASG Software Company Information, Head Office, and Major Competitors
    Table 36. ASG Software Major Business
    Table 37. ASG Software IT Service Management (ITSM) Software Product and Solutions
    Table 38. ASG Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 39. ASG Software Recent Developments and Future Plans
    Table 40. Axios Systems Company Information, Head Office, and Major Competitors
    Table 41. Axios Systems Major Business
    Table 42. Axios Systems IT Service Management (ITSM) Software Product and Solutions
    Table 43. Axios Systems IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 44. Axios Systems Recent Developments and Future Plans
    Table 45. SAP Company Information, Head Office, and Major Competitors
    Table 46. SAP Major Business
    Table 47. SAP IT Service Management (ITSM) Software Product and Solutions
    Table 48. SAP IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 49. SAP Recent Developments and Future Plans
    Table 50. Cherwell Software Company Information, Head Office, and Major Competitors
    Table 51. Cherwell Software Major Business
    Table 52. Cherwell Software IT Service Management (ITSM) Software Product and Solutions
    Table 53. Cherwell Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 54. Cherwell Software Recent Developments and Future Plans
    Table 55. Micro Focus (Formerly HPE) Company Information, Head Office, and Major Competitors
    Table 56. Micro Focus (Formerly HPE) Major Business
    Table 57. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Product and Solutions
    Table 58. Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 59. Micro Focus (Formerly HPE) Recent Developments and Future Plans
    Table 60. Freshworks Company Information, Head Office, and Major Competitors
    Table 61. Freshworks Major Business
    Table 62. Freshworks IT Service Management (ITSM) Software Product and Solutions
    Table 63. Freshworks IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 64. Freshworks Recent Developments and Future Plans
    Table 65. Ultimo Software Company Information, Head Office, and Major Competitors
    Table 66. Ultimo Software Major Business
    Table 67. Ultimo Software IT Service Management (ITSM) Software Product and Solutions
    Table 68. Ultimo Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 69. Ultimo Software Recent Developments and Future Plans
    Table 70. Epicor Company Information, Head Office, and Major Competitors
    Table 71. Epicor Major Business
    Table 72. Epicor IT Service Management (ITSM) Software Product and Solutions
    Table 73. Epicor IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 74. Epicor Recent Developments and Future Plans
    Table 75. TOPdesk Company Information, Head Office, and Major Competitors
    Table 76. TOPdesk Major Business
    Table 77. TOPdesk IT Service Management (ITSM) Software Product and Solutions
    Table 78. TOPdesk IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 79. TOPdesk Recent Developments and Future Plans
    Table 80. Samanage Company Information, Head Office, and Major Competitors
    Table 81. Samanage Major Business
    Table 82. Samanage IT Service Management (ITSM) Software Product and Solutions
    Table 83. Samanage IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 84. Samanage Recent Developments and Future Plans
    Table 85. Agiloft Service Company Information, Head Office, and Major Competitors
    Table 86. Agiloft Service Major Business
    Table 87. Agiloft Service IT Service Management (ITSM) Software Product and Solutions
    Table 88. Agiloft Service IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 89. Agiloft Service Recent Developments and Future Plans
    Table 90. Symantec Company Information, Head Office, and Major Competitors
    Table 91. Symantec Major Business
    Table 92. Symantec IT Service Management (ITSM) Software Product and Solutions
    Table 93. Symantec IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 94. Symantec Recent Developments and Future Plans
    Table 95. SysAid Company Information, Head Office, and Major Competitors
    Table 96. SysAid Major Business
    Table 97. SysAid IT Service Management (ITSM) Software Product and Solutions
    Table 98. SysAid IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 99. SysAid Recent Developments and Future Plans
    Table 100. SolarWinds Company Information, Head Office, and Major Competitors
    Table 101. SolarWinds Major Business
    Table 102. SolarWinds IT Service Management (ITSM) Software Product and Solutions
    Table 103. SolarWinds IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 104. SolarWinds Recent Developments and Future Plans
    Table 105. Autotask Company Information, Head Office, and Major Competitors
    Table 106. Autotask Major Business
    Table 107. Autotask IT Service Management (ITSM) Software Product and Solutions
    Table 108. Autotask IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2018-2023)
    Table 109. Autotask Recent Developments and Future Plans
    Table 110. Global IT Service Management (ITSM) Software Revenue (USD Million) by Players (2018-2023)
    Table 111. Global IT Service Management (ITSM) Software Revenue Share by Players (2018-2023)
    Table 112. Breakdown of IT Service Management (ITSM) Software by Company Type (Tier 1, Tier 2, and Tier 3)
    Table 113. Market Position of Players in IT Service Management (ITSM) Software, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2022
    Table 114. Head Office of Key IT Service Management (ITSM) Software Players
    Table 115. IT Service Management (ITSM) Software Market: Company Product Type Footprint
    Table 116. IT Service Management (ITSM) Software Market: Company Product Application Footprint
    Table 117. IT Service Management (ITSM) Software New Market Entrants and Barriers to Market Entry
    Table 118. IT Service Management (ITSM) Software Mergers, Acquisition, Agreements, and Collaborations
    Table 119. Global IT Service Management (ITSM) Software Consumption Value (USD Million) by Type (2018-2023)
    Table 120. Global IT Service Management (ITSM) Software Consumption Value Share by Type (2018-2023)
    Table 121. Global IT Service Management (ITSM) Software Consumption Value Forecast by Type (2024-2029)
    Table 122. Global IT Service Management (ITSM) Software Consumption Value by Application (2018-2023)
    Table 123. Global IT Service Management (ITSM) Software Consumption Value Forecast by Application (2024-2029)
    Table 124. North America IT Service Management (ITSM) Software Consumption Value by Type (2018-2023) & (USD Million)
    Table 125. North America IT Service Management (ITSM) Software Consumption Value by Type (2024-2029) & (USD Million)
    Table 126. North America IT Service Management (ITSM) Software Consumption Value by Application (2018-2023) & (USD Million)
    Table 127. North America IT Service Management (ITSM) Software Consumption Value by Application (2024-2029) & (USD Million)
    Table 128. North America IT Service Management (ITSM) Software Consumption Value by Country (2018-2023) & (USD Million)
    Table 129. North America IT Service Management (ITSM) Software Consumption Value by Country (2024-2029) & (USD Million)
    Table 130. Europe IT Service Management (ITSM) Software Consumption Value by Type (2018-2023) & (USD Million)
    Table 131. Europe IT Service Management (ITSM) Software Consumption Value by Type (2024-2029) & (USD Million)
    Table 132. Europe IT Service Management (ITSM) Software Consumption Value by Application (2018-2023) & (USD Million)
    Table 133. Europe IT Service Management (ITSM) Software Consumption Value by Application (2024-2029) & (USD Million)
    Table 134. Europe IT Service Management (ITSM) Software Consumption Value by Country (2018-2023) & (USD Million)
    Table 135. Europe IT Service Management (ITSM) Software Consumption Value by Country (2024-2029) & (USD Million)
    Table 136. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Type (2018-2023) & (USD Million)
    Table 137. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Type (2024-2029) & (USD Million)
    Table 138. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Application (2018-2023) & (USD Million)
    Table 139. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Application (2024-2029) & (USD Million)
    Table 140. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Region (2018-2023) & (USD Million)
    Table 141. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Region (2024-2029) & (USD Million)
    Table 142. South America IT Service Management (ITSM) Software Consumption Value by Type (2018-2023) & (USD Million)
    Table 143. South America IT Service Management (ITSM) Software Consumption Value by Type (2024-2029) & (USD Million)
    Table 144. South America IT Service Management (ITSM) Software Consumption Value by Application (2018-2023) & (USD Million)
    Table 145. South America IT Service Management (ITSM) Software Consumption Value by Application (2024-2029) & (USD Million)
    Table 146. South America IT Service Management (ITSM) Software Consumption Value by Country (2018-2023) & (USD Million)
    Table 147. South America IT Service Management (ITSM) Software Consumption Value by Country (2024-2029) & (USD Million)
    Table 148. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Type (2018-2023) & (USD Million)
    Table 149. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Type (2024-2029) & (USD Million)
    Table 150. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Application (2018-2023) & (USD Million)
    Table 151. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Application (2024-2029) & (USD Million)
    Table 152. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Country (2018-2023) & (USD Million)
    Table 153. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Country (2024-2029) & (USD Million)
    Table 154. IT Service Management (ITSM) Software Raw Material
    Table 155. Key Suppliers of IT Service Management (ITSM) Software Raw Materials
List of Figures
    Figure 1. IT Service Management (ITSM) Software Picture
    Figure 2. Global IT Service Management (ITSM) Software Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Figure 3. Global IT Service Management (ITSM) Software Consumption Value Market Share by Type in 2022
    Figure 4. Cloud-Based
    Figure 5. On-Premises
    Figure 6. Global IT Service Management (ITSM) Software Consumption Value by Type, (USD Million), 2018 & 2022 & 2029
    Figure 7. IT Service Management (ITSM) Software Consumption Value Market Share by Application in 2022
    Figure 8. SMEs Picture
    Figure 9. Large Enterprises Picture
    Figure 10. Global IT Service Management (ITSM) Software Consumption Value, (USD Million): 2018 & 2022 & 2029
    Figure 11. Global IT Service Management (ITSM) Software Consumption Value and Forecast (2018-2029) & (USD Million)
    Figure 12. Global Market IT Service Management (ITSM) Software Consumption Value (USD Million) Comparison by Region (2018 & 2022 & 2029)
    Figure 13. Global IT Service Management (ITSM) Software Consumption Value Market Share by Region (2018-2029)
    Figure 14. Global IT Service Management (ITSM) Software Consumption Value Market Share by Region in 2022
    Figure 15. North America IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 16. Europe IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 17. Asia-Pacific IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 18. South America IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 19. Middle East and Africa IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 20. Global IT Service Management (ITSM) Software Revenue Share by Players in 2022
    Figure 21. IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3) in 2022
    Figure 22. Global Top 3 Players IT Service Management (ITSM) Software Market Share in 2022
    Figure 23. Global Top 6 Players IT Service Management (ITSM) Software Market Share in 2022
    Figure 24. Global IT Service Management (ITSM) Software Consumption Value Share by Type (2018-2023)
    Figure 25. Global IT Service Management (ITSM) Software Market Share Forecast by Type (2024-2029)
    Figure 26. Global IT Service Management (ITSM) Software Consumption Value Share by Application (2018-2023)
    Figure 27. Global IT Service Management (ITSM) Software Market Share Forecast by Application (2024-2029)
    Figure 28. North America IT Service Management (ITSM) Software Consumption Value Market Share by Type (2018-2029)
    Figure 29. North America IT Service Management (ITSM) Software Consumption Value Market Share by Application (2018-2029)
    Figure 30. North America IT Service Management (ITSM) Software Consumption Value Market Share by Country (2018-2029)
    Figure 31. United States IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 32. Canada IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 33. Mexico IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 34. Europe IT Service Management (ITSM) Software Consumption Value Market Share by Type (2018-2029)
    Figure 35. Europe IT Service Management (ITSM) Software Consumption Value Market Share by Application (2018-2029)
    Figure 36. Europe IT Service Management (ITSM) Software Consumption Value Market Share by Country (2018-2029)
    Figure 37. Germany IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 38. France IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 39. United Kingdom IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 40. Russia IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 41. Italy IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 42. Asia-Pacific IT Service Management (ITSM) Software Consumption Value Market Share by Type (2018-2029)
    Figure 43. Asia-Pacific IT Service Management (ITSM) Software Consumption Value Market Share by Application (2018-2029)
    Figure 44. Asia-Pacific IT Service Management (ITSM) Software Consumption Value Market Share by Region (2018-2029)
    Figure 45. China IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 46. Japan IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 47. South Korea IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 48. India IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 49. Southeast Asia IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 50. Australia IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 51. South America IT Service Management (ITSM) Software Consumption Value Market Share by Type (2018-2029)
    Figure 52. South America IT Service Management (ITSM) Software Consumption Value Market Share by Application (2018-2029)
    Figure 53. South America IT Service Management (ITSM) Software Consumption Value Market Share by Country (2018-2029)
    Figure 54. Brazil IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 55. Argentina IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 56. Middle East and Africa IT Service Management (ITSM) Software Consumption Value Market Share by Type (2018-2029)
    Figure 57. Middle East and Africa IT Service Management (ITSM) Software Consumption Value Market Share by Application (2018-2029)
    Figure 58. Middle East and Africa IT Service Management (ITSM) Software Consumption Value Market Share by Country (2018-2029)
    Figure 59. Turkey IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 60. Saudi Arabia IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 61. UAE IT Service Management (ITSM) Software Consumption Value (2018-2029) & (USD Million)
    Figure 62. IT Service Management (ITSM) Software Market Drivers
    Figure 63. IT Service Management (ITSM) Software Market Restraints
    Figure 64. IT Service Management (ITSM) Software Market Trends
    Figure 65. Porters Five Forces Analysis
    Figure 66. Manufacturing Cost Structure Analysis of IT Service Management (ITSM) Software in 2022
    Figure 67. Manufacturing Process Analysis of IT Service Management (ITSM) Software
    Figure 68. IT Service Management (ITSM) Software Industrial Chain
    Figure 69. Methodology
    Figure 70. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

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