Global IT Service Management (ITSM) Software Market 2024 by Company, Regions, Type and Application, Forecast to 2030

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Published Date: 15 Apr 2024

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

According to our (Global Info Research) latest study, the global IT Service Management (ITSM) Software market size was valued at US$ 8761 million in 2023 and is forecast to a readjusted size of USD 23610 million by 2030 with a CAGR of 14.9% during review period.

Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.

This report is a detailed and comprehensive analysis for global IT Service Management (ITSM) Software market. Both quantitative and qualitative analyses are presented by company, by region & country, by Type and by Application. As the market is constantly changing, this report explores the competition, supply and demand trends, as well as key factors that contribute to its changing demands across many markets. Company profiles and product examples of selected competitors, along with market share estimates of some of the selected leaders for the year 2024, are provided.

Key Features:
Global IT Service Management (ITSM) Software market size and forecasts, in consumption value ($ Million), 2019-2030
Global IT Service Management (ITSM) Software market size and forecasts by region and country, in consumption value ($ Million), 2019-2030
Global IT Service Management (ITSM) Software market size and forecasts, by Type and by Application, in consumption value ($ Million), 2019-2030
Global IT Service Management (ITSM) Software market shares of main players, in revenue ($ Million), 2019-2024
The Primary Objectives in This Report Are:
To determine the size of the total market opportunity of global and key countries
To assess the growth potential for IT Service Management (ITSM) Software
To forecast future growth in each product and end-use market
To assess competitive factors affecting the marketplace
This report profiles key players in the global IT Service Management (ITSM) Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, BMC Software, IFS (Axios Systems, Ultimo Software), SAP, OpenText (Micro Focus), Freshworks, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.

Market segmentation
IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2019-2030, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segmentation
IT Service Management (ITSM) Software market is split by Type and by Application. For the period 2018-2029, the growth among segments provides accurate calculations and forecasts for Consumption Value by Type and by Application. This analysis can help you expand your business by targeting qualified niche markets.

Market segment by Type
    Cloud-based
    On-premise

Market segment by Application
    Configuration Management (CMDB)
    Incident and Problem Management
    Service Request Management
    Knowledge Management
    Other Management

Market segment by players, this report covers
    ServiceNow
    Atlassian
    Ivanti
    IBM
    Broadcom
    BMC Software
    IFS (Axios Systems, Ultimo Software)
    SAP
    OpenText (Micro Focus)
    Freshworks
    Epicor
    TOPdesk
    Agiloft Service
    SysAid
    SolarWinds
    ServiceHot
    Zoho Corporation

Market segment by regions, regional analysis covers
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
Asia-Pacific (China, Japan, South Korea, India, Southeast Asia and Rest of Asia-Pacific)
South America (Brazil, Rest of South America)
Middle East & Africa (Turkey, Saudi Arabia, UAE, Rest of Middle East & Africa)
The content of the study subjects, includes a total of 13 chapters:
Chapter 1, to describe IT Service Management (ITSM) Software product scope, market overview, market estimation caveats and base year.
Chapter 2, to profile the top players of IT Service Management (ITSM) Software, with revenue, gross margin, and global market share of IT Service Management (ITSM) Software from 2019 to 2024.
Chapter 3, the IT Service Management (ITSM) Software competitive situation, revenue, and global market share of top players are analyzed emphatically by landscape contrast.
Chapter 4 and 5, to segment the market size by Type and by Application, with consumption value and growth rate by Type, by Application, from 2019 to 2030.
Chapter 6, 7, 8, 9, and 10, to break the market size data at the country level, with revenue and market share for key countries in the world, from 2019 to 2024.and IT Service Management (ITSM) Software market forecast, by regions, by Type and by Application, with consumption value, from 2024 to 2030.
Chapter 11, market dynamics, drivers, restraints, trends, Porters Five Forces analysis.
Chapter 12, the key raw materials and key suppliers, and industry chain of IT Service Management (ITSM) Software.
Chapter 13, to describe IT Service Management (ITSM) Software research findings and conclusion.

Table of Contents

1 Market Overview
    1.1 Product Overview and Scope
    1.2 Market Estimation Caveats and Base Year
    1.3 Classification of IT Service Management (ITSM) Software by Type
        1.3.1 Overview: Global IT Service Management (ITSM) Software Market Size by Type: 2019 Versus 2023 Versus 2030
        1.3.2 Global IT Service Management (ITSM) Software Consumption Value Market Share by Type in 2023
        1.3.3 Cloud-based
        1.3.4 On-premise
    1.4 Global IT Service Management (ITSM) Software Market by Application
        1.4.1 Overview: Global IT Service Management (ITSM) Software Market Size by Application: 2019 Versus 2023 Versus 2030
        1.4.2 Configuration Management (CMDB)
        1.4.3 Incident and Problem Management
        1.4.4 Service Request Management
        1.4.5 Knowledge Management
        1.4.6 Other Management
    1.5 Global IT Service Management (ITSM) Software Market Size & Forecast
    1.6 Global IT Service Management (ITSM) Software Market Size and Forecast by Region
        1.6.1 Global IT Service Management (ITSM) Software Market Size by Region: 2019 VS 2023 VS 2030
        1.6.2 Global IT Service Management (ITSM) Software Market Size by Region, (2019-2030)
        1.6.3 North America IT Service Management (ITSM) Software Market Size and Prospect (2019-2030)
        1.6.4 Europe IT Service Management (ITSM) Software Market Size and Prospect (2019-2030)
        1.6.5 Asia-Pacific IT Service Management (ITSM) Software Market Size and Prospect (2019-2030)
        1.6.6 South America IT Service Management (ITSM) Software Market Size and Prospect (2019-2030)
        1.6.7 Middle East & Africa IT Service Management (ITSM) Software Market Size and Prospect (2019-2030)

2 Company Profiles
    2.1 ServiceNow
        2.1.1 ServiceNow Details
        2.1.2 ServiceNow Major Business
        2.1.3 ServiceNow IT Service Management (ITSM) Software Product and Solutions
        2.1.4 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.1.5 ServiceNow Recent Developments and Future Plans
    2.2 Atlassian
        2.2.1 Atlassian Details
        2.2.2 Atlassian Major Business
        2.2.3 Atlassian IT Service Management (ITSM) Software Product and Solutions
        2.2.4 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.2.5 Atlassian Recent Developments and Future Plans
    2.3 Ivanti
        2.3.1 Ivanti Details
        2.3.2 Ivanti Major Business
        2.3.3 Ivanti IT Service Management (ITSM) Software Product and Solutions
        2.3.4 Ivanti IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.3.5 Ivanti Recent Developments and Future Plans
    2.4 IBM
        2.4.1 IBM Details
        2.4.2 IBM Major Business
        2.4.3 IBM IT Service Management (ITSM) Software Product and Solutions
        2.4.4 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.4.5 IBM Recent Developments and Future Plans
    2.5 Broadcom
        2.5.1 Broadcom Details
        2.5.2 Broadcom Major Business
        2.5.3 Broadcom IT Service Management (ITSM) Software Product and Solutions
        2.5.4 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.5.5 Broadcom Recent Developments and Future Plans
    2.6 BMC Software
        2.6.1 BMC Software Details
        2.6.2 BMC Software Major Business
        2.6.3 BMC Software IT Service Management (ITSM) Software Product and Solutions
        2.6.4 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.6.5 BMC Software Recent Developments and Future Plans
    2.7 IFS (Axios Systems, Ultimo Software)
        2.7.1 IFS (Axios Systems, Ultimo Software) Details
        2.7.2 IFS (Axios Systems, Ultimo Software) Major Business
        2.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product and Solutions
        2.7.4 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.7.5 IFS (Axios Systems, Ultimo Software) Recent Developments and Future Plans
    2.8 SAP
        2.8.1 SAP Details
        2.8.2 SAP Major Business
        2.8.3 SAP IT Service Management (ITSM) Software Product and Solutions
        2.8.4 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.8.5 SAP Recent Developments and Future Plans
    2.9 OpenText (Micro Focus)
        2.9.1 OpenText (Micro Focus) Details
        2.9.2 OpenText (Micro Focus) Major Business
        2.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Product and Solutions
        2.9.4 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.9.5 OpenText (Micro Focus) Recent Developments and Future Plans
    2.10 Freshworks
        2.10.1 Freshworks Details
        2.10.2 Freshworks Major Business
        2.10.3 Freshworks IT Service Management (ITSM) Software Product and Solutions
        2.10.4 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.10.5 Freshworks Recent Developments and Future Plans
    2.11 Epicor
        2.11.1 Epicor Details
        2.11.2 Epicor Major Business
        2.11.3 Epicor IT Service Management (ITSM) Software Product and Solutions
        2.11.4 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.11.5 Epicor Recent Developments and Future Plans
    2.12 TOPdesk
        2.12.1 TOPdesk Details
        2.12.2 TOPdesk Major Business
        2.12.3 TOPdesk IT Service Management (ITSM) Software Product and Solutions
        2.12.4 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.12.5 TOPdesk Recent Developments and Future Plans
    2.13 Agiloft Service
        2.13.1 Agiloft Service Details
        2.13.2 Agiloft Service Major Business
        2.13.3 Agiloft Service IT Service Management (ITSM) Software Product and Solutions
        2.13.4 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.13.5 Agiloft Service Recent Developments and Future Plans
    2.14 SysAid
        2.14.1 SysAid Details
        2.14.2 SysAid Major Business
        2.14.3 SysAid IT Service Management (ITSM) Software Product and Solutions
        2.14.4 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.14.5 SysAid Recent Developments and Future Plans
    2.15 SolarWinds
        2.15.1 SolarWinds Details
        2.15.2 SolarWinds Major Business
        2.15.3 SolarWinds IT Service Management (ITSM) Software Product and Solutions
        2.15.4 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.15.5 SolarWinds Recent Developments and Future Plans
    2.16 ServiceHot
        2.16.1 ServiceHot Details
        2.16.2 ServiceHot Major Business
        2.16.3 ServiceHot IT Service Management (ITSM) Software Product and Solutions
        2.16.4 ServiceHot IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.16.5 ServiceHot Recent Developments and Future Plans
    2.17 Zoho Corporation
        2.17.1 Zoho Corporation Details
        2.17.2 Zoho Corporation Major Business
        2.17.3 Zoho Corporation IT Service Management (ITSM) Software Product and Solutions
        2.17.4 Zoho Corporation IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        2.17.5 Zoho Corporation Recent Developments and Future Plans

3 Market Competition, by Players
    3.1 Global IT Service Management (ITSM) Software Revenue and Share by Players (2019-2024)
    3.2 Market Share Analysis (2023)
        3.2.1 Market Share of IT Service Management (ITSM) Software by Company Revenue
        3.2.2 Top 3 IT Service Management (ITSM) Software Players Market Share in 2023
        3.2.3 Top 6 IT Service Management (ITSM) Software Players Market Share in 2023
    3.3 IT Service Management (ITSM) Software Market: Overall Company Footprint Analysis
        3.3.1 IT Service Management (ITSM) Software Market: Region Footprint
        3.3.2 IT Service Management (ITSM) Software Market: Company Product Type Footprint
        3.3.3 IT Service Management (ITSM) Software Market: Company Product Application Footprint
    3.4 New Market Entrants and Barriers to Market Entry
    3.5 Mergers, Acquisition, Agreements, and Collaborations

4 Market Size Segment by Type
    4.1 Global IT Service Management (ITSM) Software Consumption Value and Market Share by Type (2019-2024)
    4.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2025-2030)

5 Market Size Segment by Application
    5.1 Global IT Service Management (ITSM) Software Consumption Value Market Share by Application (2019-2024)
    5.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2025-2030)

6 North America
    6.1 North America IT Service Management (ITSM) Software Consumption Value by Type (2019-2030)
    6.2 North America IT Service Management (ITSM) Software Market Size by Application (2019-2030)
    6.3 North America IT Service Management (ITSM) Software Market Size by Country
        6.3.1 North America IT Service Management (ITSM) Software Consumption Value by Country (2019-2030)
        6.3.2 United States IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        6.3.3 Canada IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        6.3.4 Mexico IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)

7 Europe
    7.1 Europe IT Service Management (ITSM) Software Consumption Value by Type (2019-2030)
    7.2 Europe IT Service Management (ITSM) Software Consumption Value by Application (2019-2030)
    7.3 Europe IT Service Management (ITSM) Software Market Size by Country
        7.3.1 Europe IT Service Management (ITSM) Software Consumption Value by Country (2019-2030)
        7.3.2 Germany IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        7.3.3 France IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        7.3.4 United Kingdom IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        7.3.5 Russia IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        7.3.6 Italy IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)

8 Asia-Pacific
    8.1 Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Type (2019-2030)
    8.2 Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Application (2019-2030)
    8.3 Asia-Pacific IT Service Management (ITSM) Software Market Size by Region
        8.3.1 Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Region (2019-2030)
        8.3.2 China IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        8.3.3 Japan IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        8.3.4 South Korea IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        8.3.5 India IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        8.3.6 Southeast Asia IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        8.3.7 Australia IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)

9 South America
    9.1 South America IT Service Management (ITSM) Software Consumption Value by Type (2019-2030)
    9.2 South America IT Service Management (ITSM) Software Consumption Value by Application (2019-2030)
    9.3 South America IT Service Management (ITSM) Software Market Size by Country
        9.3.1 South America IT Service Management (ITSM) Software Consumption Value by Country (2019-2030)
        9.3.2 Brazil IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        9.3.3 Argentina IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)

10 Middle East & Africa
    10.1 Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Type (2019-2030)
    10.2 Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Application (2019-2030)
    10.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Country
        10.3.1 Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Country (2019-2030)
        10.3.2 Turkey IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        10.3.3 Saudi Arabia IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)
        10.3.4 UAE IT Service Management (ITSM) Software Market Size and Forecast (2019-2030)

11 Market Dynamics
    11.1 IT Service Management (ITSM) Software Market Drivers
    11.2 IT Service Management (ITSM) Software Market Restraints
    11.3 IT Service Management (ITSM) Software Trends Analysis
    11.4 Porters Five Forces Analysis
        11.4.1 Threat of New Entrants
        11.4.2 Bargaining Power of Suppliers
        11.4.3 Bargaining Power of Buyers
        11.4.4 Threat of Substitutes
        11.4.5 Competitive Rivalry

12 Industry Chain Analysis
    12.1 IT Service Management (ITSM) Software Industry Chain
    12.2 IT Service Management (ITSM) Software Upstream Analysis
    12.3 IT Service Management (ITSM) Software Midstream Analysis
    12.4 IT Service Management (ITSM) Software Downstream Analysis

13 Research Findings and Conclusion

14 Appendix
    14.1 Methodology
    14.2 Research Process and Data Source
    14.3 Disclaimer

Table of Figures

List of Tables
 Table 1. Global IT Service Management (ITSM) Software Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
 Table 2. Global IT Service Management (ITSM) Software Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
 Table 3. Global IT Service Management (ITSM) Software Consumption Value by Region (2019-2024) & (USD Million)
 Table 4. Global IT Service Management (ITSM) Software Consumption Value by Region (2025-2030) & (USD Million)
 Table 5. ServiceNow Company Information, Head Office, and Major Competitors
 Table 6. ServiceNow Major Business
 Table 7. ServiceNow IT Service Management (ITSM) Software Product and Solutions
 Table 8. ServiceNow IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 9. ServiceNow Recent Developments and Future Plans
 Table 10. Atlassian Company Information, Head Office, and Major Competitors
 Table 11. Atlassian Major Business
 Table 12. Atlassian IT Service Management (ITSM) Software Product and Solutions
 Table 13. Atlassian IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 14. Atlassian Recent Developments and Future Plans
 Table 15. Ivanti Company Information, Head Office, and Major Competitors
 Table 16. Ivanti Major Business
 Table 17. Ivanti IT Service Management (ITSM) Software Product and Solutions
 Table 18. Ivanti IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 19. IBM Company Information, Head Office, and Major Competitors
 Table 20. IBM Major Business
 Table 21. IBM IT Service Management (ITSM) Software Product and Solutions
 Table 22. IBM IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 23. IBM Recent Developments and Future Plans
 Table 24. Broadcom Company Information, Head Office, and Major Competitors
 Table 25. Broadcom Major Business
 Table 26. Broadcom IT Service Management (ITSM) Software Product and Solutions
 Table 27. Broadcom IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 28. Broadcom Recent Developments and Future Plans
 Table 29. BMC Software Company Information, Head Office, and Major Competitors
 Table 30. BMC Software Major Business
 Table 31. BMC Software IT Service Management (ITSM) Software Product and Solutions
 Table 32. BMC Software IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 33. BMC Software Recent Developments and Future Plans
 Table 34. IFS (Axios Systems, Ultimo Software) Company Information, Head Office, and Major Competitors
 Table 35. IFS (Axios Systems, Ultimo Software) Major Business
 Table 36. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product and Solutions
 Table 37. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 38. IFS (Axios Systems, Ultimo Software) Recent Developments and Future Plans
 Table 39. SAP Company Information, Head Office, and Major Competitors
 Table 40. SAP Major Business
 Table 41. SAP IT Service Management (ITSM) Software Product and Solutions
 Table 42. SAP IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 43. SAP Recent Developments and Future Plans
 Table 44. OpenText (Micro Focus) Company Information, Head Office, and Major Competitors
 Table 45. OpenText (Micro Focus) Major Business
 Table 46. OpenText (Micro Focus) IT Service Management (ITSM) Software Product and Solutions
 Table 47. OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 48. OpenText (Micro Focus) Recent Developments and Future Plans
 Table 49. Freshworks Company Information, Head Office, and Major Competitors
 Table 50. Freshworks Major Business
 Table 51. Freshworks IT Service Management (ITSM) Software Product and Solutions
 Table 52. Freshworks IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 53. Freshworks Recent Developments and Future Plans
 Table 54. Epicor Company Information, Head Office, and Major Competitors
 Table 55. Epicor Major Business
 Table 56. Epicor IT Service Management (ITSM) Software Product and Solutions
 Table 57. Epicor IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 58. Epicor Recent Developments and Future Plans
 Table 59. TOPdesk Company Information, Head Office, and Major Competitors
 Table 60. TOPdesk Major Business
 Table 61. TOPdesk IT Service Management (ITSM) Software Product and Solutions
 Table 62. TOPdesk IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 63. TOPdesk Recent Developments and Future Plans
 Table 64. Agiloft Service Company Information, Head Office, and Major Competitors
 Table 65. Agiloft Service Major Business
 Table 66. Agiloft Service IT Service Management (ITSM) Software Product and Solutions
 Table 67. Agiloft Service IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 68. Agiloft Service Recent Developments and Future Plans
 Table 69. SysAid Company Information, Head Office, and Major Competitors
 Table 70. SysAid Major Business
 Table 71. SysAid IT Service Management (ITSM) Software Product and Solutions
 Table 72. SysAid IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 73. SysAid Recent Developments and Future Plans
 Table 74. SolarWinds Company Information, Head Office, and Major Competitors
 Table 75. SolarWinds Major Business
 Table 76. SolarWinds IT Service Management (ITSM) Software Product and Solutions
 Table 77. SolarWinds IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 78. SolarWinds Recent Developments and Future Plans
 Table 79. ServiceHot Company Information, Head Office, and Major Competitors
 Table 80. ServiceHot Major Business
 Table 81. ServiceHot IT Service Management (ITSM) Software Product and Solutions
 Table 82. ServiceHot IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 83. ServiceHot Recent Developments and Future Plans
 Table 84. Zoho Corporation Company Information, Head Office, and Major Competitors
 Table 85. Zoho Corporation Major Business
 Table 86. Zoho Corporation IT Service Management (ITSM) Software Product and Solutions
 Table 87. Zoho Corporation IT Service Management (ITSM) Software Revenue (USD Million), Gross Margin and Market Share (2019-2024)
 Table 88. Zoho Corporation Recent Developments and Future Plans
 Table 89. Global IT Service Management (ITSM) Software Revenue (USD Million) by Players (2019-2024)
 Table 90. Global IT Service Management (ITSM) Software Revenue Share by Players (2019-2024)
 Table 91. Breakdown of IT Service Management (ITSM) Software by Company Type (Tier 1, Tier 2, and Tier 3)
 Table 92. Market Position of Players in IT Service Management (ITSM) Software, (Tier 1, Tier 2, and Tier 3), Based on Revenue in 2023
 Table 93. Head Office of Key IT Service Management (ITSM) Software Players
 Table 94. IT Service Management (ITSM) Software Market: Company Product Type Footprint
 Table 95. IT Service Management (ITSM) Software Market: Company Product Application Footprint
 Table 96. IT Service Management (ITSM) Software New Market Entrants and Barriers to Market Entry
 Table 97. IT Service Management (ITSM) Software Mergers, Acquisition, Agreements, and Collaborations
 Table 98. Global IT Service Management (ITSM) Software Consumption Value (USD Million) by Type (2019-2024)
 Table 99. Global IT Service Management (ITSM) Software Consumption Value Share by Type (2019-2024)
 Table 100. Global IT Service Management (ITSM) Software Consumption Value Forecast by Type (2025-2030)
 Table 101. Global IT Service Management (ITSM) Software Consumption Value by Application (2019-2024)
 Table 102. Global IT Service Management (ITSM) Software Consumption Value Forecast by Application (2025-2030)
 Table 103. North America IT Service Management (ITSM) Software Consumption Value by Type (2019-2024) & (USD Million)
 Table 104. North America IT Service Management (ITSM) Software Consumption Value by Type (2025-2030) & (USD Million)
 Table 105. North America IT Service Management (ITSM) Software Consumption Value by Application (2019-2024) & (USD Million)
 Table 106. North America IT Service Management (ITSM) Software Consumption Value by Application (2025-2030) & (USD Million)
 Table 107. North America IT Service Management (ITSM) Software Consumption Value by Country (2019-2024) & (USD Million)
 Table 108. North America IT Service Management (ITSM) Software Consumption Value by Country (2025-2030) & (USD Million)
 Table 109. Europe IT Service Management (ITSM) Software Consumption Value by Type (2019-2024) & (USD Million)
 Table 110. Europe IT Service Management (ITSM) Software Consumption Value by Type (2025-2030) & (USD Million)
 Table 111. Europe IT Service Management (ITSM) Software Consumption Value by Application (2019-2024) & (USD Million)
 Table 112. Europe IT Service Management (ITSM) Software Consumption Value by Application (2025-2030) & (USD Million)
 Table 113. Europe IT Service Management (ITSM) Software Consumption Value by Country (2019-2024) & (USD Million)
 Table 114. Europe IT Service Management (ITSM) Software Consumption Value by Country (2025-2030) & (USD Million)
 Table 115. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Type (2019-2024) & (USD Million)
 Table 116. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Type (2025-2030) & (USD Million)
 Table 117. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Application (2019-2024) & (USD Million)
 Table 118. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Application (2025-2030) & (USD Million)
 Table 119. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Region (2019-2024) & (USD Million)
 Table 120. Asia-Pacific IT Service Management (ITSM) Software Consumption Value by Region (2025-2030) & (USD Million)
 Table 121. South America IT Service Management (ITSM) Software Consumption Value by Type (2019-2024) & (USD Million)
 Table 122. South America IT Service Management (ITSM) Software Consumption Value by Type (2025-2030) & (USD Million)
 Table 123. South America IT Service Management (ITSM) Software Consumption Value by Application (2019-2024) & (USD Million)
 Table 124. South America IT Service Management (ITSM) Software Consumption Value by Application (2025-2030) & (USD Million)
 Table 125. South America IT Service Management (ITSM) Software Consumption Value by Country (2019-2024) & (USD Million)
 Table 126. South America IT Service Management (ITSM) Software Consumption Value by Country (2025-2030) & (USD Million)
 Table 127. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Type (2019-2024) & (USD Million)
 Table 128. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Type (2025-2030) & (USD Million)
 Table 129. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Application (2019-2024) & (USD Million)
 Table 130. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Application (2025-2030) & (USD Million)
 Table 131. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Country (2019-2024) & (USD Million)
 Table 132. Middle East & Africa IT Service Management (ITSM) Software Consumption Value by Country (2025-2030) & (USD Million)
 Table 133. Global Key Players of IT Service Management (ITSM) Software Upstream (Raw Materials)
 Table 134. Global IT Service Management (ITSM) Software Typical Customers


List of Figures
 Figure 1. IT Service Management (ITSM) Software Picture
 Figure 2. Global IT Service Management (ITSM) Software Consumption Value by Type, (USD Million), 2019 & 2023 & 2030
 Figure 3. Global IT Service Management (ITSM) Software Consumption Value Market Share by Type in 2023
 Figure 4. Cloud-based
 Figure 5. On-premise
 Figure 6. Global IT Service Management (ITSM) Software Consumption Value by Application, (USD Million), 2019 & 2023 & 2030
 Figure 7. IT Service Management (ITSM) Software Consumption Value Market Share by Application in 2023
 Figure 8. Configuration Management (CMDB) Picture
 Figure 9. Incident and Problem Management Picture
 Figure 10. Service Request Management Picture
 Figure 11. Knowledge Management Picture
 Figure 12. Other Management Picture
 Figure 13. Global IT Service Management (ITSM) Software Consumption Value, (USD Million): 2019 & 2023 & 2030
 Figure 14. Global IT Service Management (ITSM) Software Consumption Value and Forecast (2019-2030) & (USD Million)
 Figure 15. Global Market IT Service Management (ITSM) Software Consumption Value (USD Million) Comparison by Region (2019 VS 2023 VS 2030)
 Figure 16. Global IT Service Management (ITSM) Software Consumption Value Market Share by Region (2019-2030)
 Figure 17. Global IT Service Management (ITSM) Software Consumption Value Market Share by Region in 2023
 Figure 18. North America IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 19. Europe IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 20. Asia-Pacific IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 21. South America IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 22. Middle East & Africa IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 23. Company Three Recent Developments and Future Plans
 Figure 24. Global IT Service Management (ITSM) Software Revenue Share by Players in 2023
 Figure 25. IT Service Management (ITSM) Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) in 2023
 Figure 26. Market Share of IT Service Management (ITSM) Software by Player Revenue in 2023
 Figure 27. Top 3 IT Service Management (ITSM) Software Players Market Share in 2023
 Figure 28. Top 6 IT Service Management (ITSM) Software Players Market Share in 2023
 Figure 29. Global IT Service Management (ITSM) Software Consumption Value Share by Type (2019-2024)
 Figure 30. Global IT Service Management (ITSM) Software Market Share Forecast by Type (2025-2030)
 Figure 31. Global IT Service Management (ITSM) Software Consumption Value Share by Application (2019-2024)
 Figure 32. Global IT Service Management (ITSM) Software Market Share Forecast by Application (2025-2030)
 Figure 33. North America IT Service Management (ITSM) Software Consumption Value Market Share by Type (2019-2030)
 Figure 34. North America IT Service Management (ITSM) Software Consumption Value Market Share by Application (2019-2030)
 Figure 35. North America IT Service Management (ITSM) Software Consumption Value Market Share by Country (2019-2030)
 Figure 36. United States IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 37. Canada IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 38. Mexico IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 39. Europe IT Service Management (ITSM) Software Consumption Value Market Share by Type (2019-2030)
 Figure 40. Europe IT Service Management (ITSM) Software Consumption Value Market Share by Application (2019-2030)
 Figure 41. Europe IT Service Management (ITSM) Software Consumption Value Market Share by Country (2019-2030)
 Figure 42. Germany IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 43. France IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 44. United Kingdom IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 45. Russia IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 46. Italy IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 47. Asia-Pacific IT Service Management (ITSM) Software Consumption Value Market Share by Type (2019-2030)
 Figure 48. Asia-Pacific IT Service Management (ITSM) Software Consumption Value Market Share by Application (2019-2030)
 Figure 49. Asia-Pacific IT Service Management (ITSM) Software Consumption Value Market Share by Region (2019-2030)
 Figure 50. China IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 51. Japan IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 52. South Korea IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 53. India IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 54. Southeast Asia IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 55. Australia IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 56. South America IT Service Management (ITSM) Software Consumption Value Market Share by Type (2019-2030)
 Figure 57. South America IT Service Management (ITSM) Software Consumption Value Market Share by Application (2019-2030)
 Figure 58. South America IT Service Management (ITSM) Software Consumption Value Market Share by Country (2019-2030)
 Figure 59. Brazil IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 60. Argentina IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 61. Middle East & Africa IT Service Management (ITSM) Software Consumption Value Market Share by Type (2019-2030)
 Figure 62. Middle East & Africa IT Service Management (ITSM) Software Consumption Value Market Share by Application (2019-2030)
 Figure 63. Middle East & Africa IT Service Management (ITSM) Software Consumption Value Market Share by Country (2019-2030)
 Figure 64. Turkey IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 65. Saudi Arabia IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 66. UAE IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 67. IT Service Management (ITSM) Software Market Drivers
 Figure 68. IT Service Management (ITSM) Software Market Restraints
 Figure 69. IT Service Management (ITSM) Software Market Trends
 Figure 70. Porters Five Forces Analysis
 Figure 71. IT Service Management (ITSM) Software Industrial Chain
 Figure 72. Methodology
 Figure 73. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation

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