Global IT Service Management (ITSM) Software Supply, Demand and Key Producers, 2024-2030

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Published Date: 15 Apr 2024

Category: Service & Software

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Description
Table of Contents
Table of Figures
Research Methodology
Companies Mentioned
Related Reports
Product Tags

Description

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

The global IT Service Management (ITSM) Software market size is expected to reach $ 23610 million by 2030, rising at a market growth of 14.9% CAGR during the forecast period (2024-2030).

Global key players of IT Service Management Software include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, etc. The top five players hold a share over 29%. North America is the largest market, and has a share about 46%, followed by Europe and China with share 27% and 7%, separately. In terms of product type, Cloud-based is the largest segment, occupied for a share of 86%. In terms of application, Configuration Management (CMDB) has a share about 27 percent.

This report studies the global IT Service Management (ITSM) Software demand, key companies, and key regions.

This report is a detailed and comprehensive analysis of the world market for IT Service Management (ITSM) Software, and provides market size (US$ million) and Year-over-Year (YoY) growth, considering 2023 as the base year. This report explores demand trends and competition, as well as details the characteristics of IT Service Management (ITSM) Software that contribute to its increasing demand across many markets.

Highlights and key features of the study
Global IT Service Management (ITSM) Software total market, 2019-2030, (USD Million)
Global IT Service Management (ITSM) Software total market by region & country, CAGR, 2019-2030, (USD Million)
U.S. VS China: IT Service Management (ITSM) Software total market, key domestic companies, and share, (USD Million)
Global IT Service Management (ITSM) Software revenue by player, revenue and market share 2019-2024, (USD Million)
Global IT Service Management (ITSM) Software total market by Type, CAGR, 2019-2030, (USD Million)
Global IT Service Management (ITSM) Software total market by Application, CAGR, 2019-2030, (USD Million)
This report profiles major players in the global IT Service Management (ITSM) Software market based on the following parameters - company overview, revenue, gross margin, product portfolio, geographical presence, and key developments. Key companies covered as a part of this study include ServiceNow, Atlassian, Ivanti, IBM, Broadcom, BMC Software, IFS (Axios Systems, Ultimo Software), SAP, OpenText (Micro Focus), Freshworks, etc.

This report also provides key insights about market drivers, restraints, opportunities, new product launches or approvals.

Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the world IT Service Management (ITSM) Software market
Detailed Segmentation:
Each section contains quantitative market data including market by value (US$ Millions), by player, by regions, by Type, and by Application. Data is given for the years 2019-2030 by year with 2023 as the base year, 2024 as the estimate year, and 2025-2030 as the forecast year.

Global IT Service Management (ITSM) Software Market, By Region:
    United States
    China
    Europe
    Japan
    South Korea
    ASEAN
    India
    Rest of World

Global IT Service Management (ITSM) Software Market, Segmentation by Type
    Cloud-based
    On-premise

Global IT Service Management (ITSM) Software Market, Segmentation by Application:
    Configuration Management (CMDB)
    Incident and Problem Management
    Service Request Management
    Knowledge Management
    Other Management

Companies Profiled:
    ServiceNow
    Atlassian
    Ivanti
    IBM
    Broadcom
    BMC Software
    IFS (Axios Systems, Ultimo Software)
    SAP
    OpenText (Micro Focus)
    Freshworks
    Epicor
    TOPdesk
    Agiloft Service
    SysAid
    SolarWinds
    ServiceHot
    Zoho Corporation

Key Questions Answered
1. How big is the global IT Service Management (ITSM) Software market?
2. What is the demand of the global IT Service Management (ITSM) Software market?
3. What is the year over year growth of the global IT Service Management (ITSM) Software market?
4. What is the total value of the global IT Service Management (ITSM) Software market?
5. Who are the Major Players in the global IT Service Management (ITSM) Software market?
6. What are the growth factors driving the market demand?

Table of Contents

1 Supply Summary
    1.1 IT Service Management (ITSM) Software Introduction
    1.2 World IT Service Management (ITSM) Software Market Size & Forecast (2019 & 2023 & 2030)
    1.3 World IT Service Management (ITSM) Software Total Market by Region (by Headquarter Location)
        1.3.1 World IT Service Management (ITSM) Software Market Size by Region (2019-2030), (by Headquarter Location)
        1.3.2 United States Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
        1.3.3 China Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
        1.3.4 Europe Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
        1.3.5 Japan Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
        1.3.6 South Korea Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
        1.3.7 ASEAN Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
        1.3.8 India Based Company IT Service Management (ITSM) Software Revenue (2019-2030)
    1.4 Market Drivers, Restraints and Trends
        1.4.1 IT Service Management (ITSM) Software Market Drivers
        1.4.2 Factors Affecting Demand
        1.4.3 Major Market Trends

2 Demand Summary
    2.1 World IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.2 World IT Service Management (ITSM) Software Consumption Value by Region
        2.2.1 World IT Service Management (ITSM) Software Consumption Value by Region (2019-2024)
        2.2.2 World IT Service Management (ITSM) Software Consumption Value Forecast by Region (2025-2030)
    2.3 United States IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.4 China IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.5 Europe IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.6 Japan IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.7 South Korea IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.8 ASEAN IT Service Management (ITSM) Software Consumption Value (2019-2030)
    2.9 India IT Service Management (ITSM) Software Consumption Value (2019-2030)

3 World IT Service Management (ITSM) Software Companies Competitive Analysis
    3.1 World IT Service Management (ITSM) Software Revenue by Player (2019-2024)
    3.2 Industry Rank and Concentration Rate (CR)
        3.2.1 Global IT Service Management (ITSM) Software Industry Rank of Major Players
        3.2.2 Global Concentration Ratios (CR4) for IT Service Management (ITSM) Software in 2023
        3.2.3 Global Concentration Ratios (CR8) for IT Service Management (ITSM) Software in 2023
    3.3 IT Service Management (ITSM) Software Company Evaluation Quadrant
    3.4 IT Service Management (ITSM) Software Market: Overall Company Footprint Analysis
        3.4.1 IT Service Management (ITSM) Software Market: Region Footprint
        3.4.2 IT Service Management (ITSM) Software Market: Company Product Type Footprint
        3.4.3 IT Service Management (ITSM) Software Market: Company Product Application Footprint
    3.5 Competitive Environment
        3.5.1 Historical Structure of the Industry
        3.5.2 Barriers of Market Entry
        3.5.3 Factors of Competition
    3.6 Mergers & Acquisitions Activity

4 United States VS China VS Rest of World (by Headquarter Location)
    4.1 United States VS China: IT Service Management (ITSM) Software Revenue Comparison (by Headquarter Location)
        4.1.1 United States VS China: IT Service Management (ITSM) Software Revenue Comparison (2019 & 2023 & 2030) (by Headquarter Location)
        4.1.2 United States VS China: IT Service Management (ITSM) Software Revenue Market Share Comparison (2019 & 2023 & 2030)
    4.2 United States Based Companies VS China Based Companies: IT Service Management (ITSM) Software Consumption Value Comparison
        4.2.1 United States VS China: IT Service Management (ITSM) Software Consumption Value Comparison (2019 & 2023 & 2030)
        4.2.2 United States VS China: IT Service Management (ITSM) Software Consumption Value Market Share Comparison (2019 & 2023 & 2030)
    4.3 United States Based IT Service Management (ITSM) Software Companies and Market Share, 2019-2024
        4.3.1 United States Based IT Service Management (ITSM) Software Companies, Headquarters (States, Country)
        4.3.2 United States Based Companies IT Service Management (ITSM) Software Revenue, (2019-2024)
    4.4 China Based Companies IT Service Management (ITSM) Software Revenue and Market Share, 2019-2024
        4.4.1 China Based IT Service Management (ITSM) Software Companies, Company Headquarters (Province, Country)
        4.4.2 China Based Companies IT Service Management (ITSM) Software Revenue, (2019-2024)
    4.5 Rest of World Based IT Service Management (ITSM) Software Companies and Market Share, 2019-2024
        4.5.1 Rest of World Based IT Service Management (ITSM) Software Companies, Headquarters (Province, Country)
        4.5.2 Rest of World Based Companies IT Service Management (ITSM) Software Revenue (2019-2024)

5 Market Analysis by Type
    5.1 World IT Service Management (ITSM) Software Market Size Overview by Type: 2019 VS 2023 VS 2030
    5.2 Segment Introduction by Type
        5.2.1 Cloud-based
        5.2.2 On-premise
    5.3 Market Segment by Type
        5.3.1 World IT Service Management (ITSM) Software Market Size by Type (2019-2024)
        5.3.2 World IT Service Management (ITSM) Software Market Size by Type (2025-2030)
        5.3.3 World IT Service Management (ITSM) Software Market Size Market Share by Type (2025-2030)

6 Market Analysis by Application
    6.1 World IT Service Management (ITSM) Software Market Size Overview by Application: 2019 VS 2023 VS 2030
    6.2 Segment Introduction by Application
        6.2.1 Configuration Management (CMDB)
        6.2.2 Incident and Problem Management
        6.2.3 Service Request Management
        6.2.4 Knowledge Management
        6.2.5 Other Management
    6.3 Market Segment by Application
        6.3.1 World IT Service Management (ITSM) Software Market Size by Application (2019-2024)
        6.3.2 World IT Service Management (ITSM) Software Market Size by Application (2025-2030)
        6.3.3 World IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2030)

7 Company Profiles
    7.1 ServiceNow
        7.1.1 ServiceNow Details
        7.1.2 ServiceNow Major Business
        7.1.3 ServiceNow IT Service Management (ITSM) Software Product and Services
        7.1.4 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.1.5 ServiceNow Recent Developments/Updates
        7.1.6 ServiceNow Competitive Strengths & Weaknesses
    7.2 Atlassian
        7.2.1 Atlassian Details
        7.2.2 Atlassian Major Business
        7.2.3 Atlassian IT Service Management (ITSM) Software Product and Services
        7.2.4 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.2.5 Atlassian Recent Developments/Updates
        7.2.6 Atlassian Competitive Strengths & Weaknesses
    7.3 Ivanti
        7.3.1 Ivanti Details
        7.3.2 Ivanti Major Business
        7.3.3 Ivanti IT Service Management (ITSM) Software Product and Services
        7.3.4 Ivanti IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.3.5 Ivanti Recent Developments/Updates
        7.3.6 Ivanti Competitive Strengths & Weaknesses
    7.4 IBM
        7.4.1 IBM Details
        7.4.2 IBM Major Business
        7.4.3 IBM IT Service Management (ITSM) Software Product and Services
        7.4.4 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.4.5 IBM Recent Developments/Updates
        7.4.6 IBM Competitive Strengths & Weaknesses
    7.5 Broadcom
        7.5.1 Broadcom Details
        7.5.2 Broadcom Major Business
        7.5.3 Broadcom IT Service Management (ITSM) Software Product and Services
        7.5.4 Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.5.5 Broadcom Recent Developments/Updates
        7.5.6 Broadcom Competitive Strengths & Weaknesses
    7.6 BMC Software
        7.6.1 BMC Software Details
        7.6.2 BMC Software Major Business
        7.6.3 BMC Software IT Service Management (ITSM) Software Product and Services
        7.6.4 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.6.5 BMC Software Recent Developments/Updates
        7.6.6 BMC Software Competitive Strengths & Weaknesses
    7.7 IFS (Axios Systems, Ultimo Software)
        7.7.1 IFS (Axios Systems, Ultimo Software) Details
        7.7.2 IFS (Axios Systems, Ultimo Software) Major Business
        7.7.3 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product and Services
        7.7.4 IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.7.5 IFS (Axios Systems, Ultimo Software) Recent Developments/Updates
        7.7.6 IFS (Axios Systems, Ultimo Software) Competitive Strengths & Weaknesses
    7.8 SAP
        7.8.1 SAP Details
        7.8.2 SAP Major Business
        7.8.3 SAP IT Service Management (ITSM) Software Product and Services
        7.8.4 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.8.5 SAP Recent Developments/Updates
        7.8.6 SAP Competitive Strengths & Weaknesses
    7.9 OpenText (Micro Focus)
        7.9.1 OpenText (Micro Focus) Details
        7.9.2 OpenText (Micro Focus) Major Business
        7.9.3 OpenText (Micro Focus) IT Service Management (ITSM) Software Product and Services
        7.9.4 OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.9.5 OpenText (Micro Focus) Recent Developments/Updates
        7.9.6 OpenText (Micro Focus) Competitive Strengths & Weaknesses
    7.10 Freshworks
        7.10.1 Freshworks Details
        7.10.2 Freshworks Major Business
        7.10.3 Freshworks IT Service Management (ITSM) Software Product and Services
        7.10.4 Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.10.5 Freshworks Recent Developments/Updates
        7.10.6 Freshworks Competitive Strengths & Weaknesses
    7.11 Epicor
        7.11.1 Epicor Details
        7.11.2 Epicor Major Business
        7.11.3 Epicor IT Service Management (ITSM) Software Product and Services
        7.11.4 Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.11.5 Epicor Recent Developments/Updates
        7.11.6 Epicor Competitive Strengths & Weaknesses
    7.12 TOPdesk
        7.12.1 TOPdesk Details
        7.12.2 TOPdesk Major Business
        7.12.3 TOPdesk IT Service Management (ITSM) Software Product and Services
        7.12.4 TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.12.5 TOPdesk Recent Developments/Updates
        7.12.6 TOPdesk Competitive Strengths & Weaknesses
    7.13 Agiloft Service
        7.13.1 Agiloft Service Details
        7.13.2 Agiloft Service Major Business
        7.13.3 Agiloft Service IT Service Management (ITSM) Software Product and Services
        7.13.4 Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.13.5 Agiloft Service Recent Developments/Updates
        7.13.6 Agiloft Service Competitive Strengths & Weaknesses
    7.14 SysAid
        7.14.1 SysAid Details
        7.14.2 SysAid Major Business
        7.14.3 SysAid IT Service Management (ITSM) Software Product and Services
        7.14.4 SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.14.5 SysAid Recent Developments/Updates
        7.14.6 SysAid Competitive Strengths & Weaknesses
    7.15 SolarWinds
        7.15.1 SolarWinds Details
        7.15.2 SolarWinds Major Business
        7.15.3 SolarWinds IT Service Management (ITSM) Software Product and Services
        7.15.4 SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.15.5 SolarWinds Recent Developments/Updates
        7.15.6 SolarWinds Competitive Strengths & Weaknesses
    7.16 ServiceHot
        7.16.1 ServiceHot Details
        7.16.2 ServiceHot Major Business
        7.16.3 ServiceHot IT Service Management (ITSM) Software Product and Services
        7.16.4 ServiceHot IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.16.5 ServiceHot Recent Developments/Updates
        7.16.6 ServiceHot Competitive Strengths & Weaknesses
    7.17 Zoho Corporation
        7.17.1 Zoho Corporation Details
        7.17.2 Zoho Corporation Major Business
        7.17.3 Zoho Corporation IT Service Management (ITSM) Software Product and Services
        7.17.4 Zoho Corporation IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024)
        7.17.5 Zoho Corporation Recent Developments/Updates
        7.17.6 Zoho Corporation Competitive Strengths & Weaknesses

8 Industry Chain Analysis
    8.1 IT Service Management (ITSM) Software Industry Chain
    8.2 IT Service Management (ITSM) Software Upstream Analysis
    8.3 IT Service Management (ITSM) Software Midstream Analysis
    8.4 IT Service Management (ITSM) Software Downstream Analysis

9 Research Findings and Conclusion

10 Appendix
    10.1 Methodology
    10.2 Research Process and Data Source
    10.3 Disclaimer

Table of Figures

List of Tables
 Table 1. World IT Service Management (ITSM) Software Revenue by Region (2019, 2023 and 2030) & (USD Million), (by Headquarter Location)
 Table 2. World IT Service Management (ITSM) Software Revenue by Region (2019-2024) & (USD Million), (by Headquarter Location)
 Table 3. World IT Service Management (ITSM) Software Revenue by Region (2025-2030) & (USD Million), (by Headquarter Location)
 Table 4. World IT Service Management (ITSM) Software Revenue Market Share by Region (2019-2024), (by Headquarter Location)
 Table 5. World IT Service Management (ITSM) Software Revenue Market Share by Region (2025-2030), (by Headquarter Location)
 Table 6. Major Market Trends
 Table 7. World IT Service Management (ITSM) Software Consumption Value Growth Rate Forecast by Region (2019 & 2023 & 2030) & (USD Million)
 Table 8. World IT Service Management (ITSM) Software Consumption Value by Region (2019-2024) & (USD Million)
 Table 9. World IT Service Management (ITSM) Software Consumption Value Forecast by Region (2025-2030) & (USD Million)
 Table 10. World IT Service Management (ITSM) Software Revenue by Player (2019-2024) & (USD Million)
 Table 11. Revenue Market Share of Key IT Service Management (ITSM) Software Players in 2023
 Table 12. World IT Service Management (ITSM) Software Industry Rank of Major Player, Based on Revenue in 2023
 Table 13. Global IT Service Management (ITSM) Software Company Evaluation Quadrant
 Table 14. Head Office of Key IT Service Management (ITSM) Software Players
 Table 15. IT Service Management (ITSM) Software Market: Company Product Type Footprint
 Table 16. IT Service Management (ITSM) Software Market: Company Product Application Footprint
 Table 17. IT Service Management (ITSM) Software Mergers & Acquisitions Activity
 Table 18. United States VS China IT Service Management (ITSM) Software Revenue Comparison, (2019 & 2023 & 2030) & (USD Million)
 Table 19. United States VS China IT Service Management (ITSM) Software Consumption Value Comparison, (2019 & 2023 & 2030) & (USD Million)
 Table 20. United States Based IT Service Management (ITSM) Software Companies, Headquarters (States, Country)
 Table 21. United States Based Companies IT Service Management (ITSM) Software Revenue, (2019-2024) & (USD Million)
 Table 22. United States Based Companies IT Service Management (ITSM) Software Revenue Market Share (2019-2024)
 Table 23. China Based IT Service Management (ITSM) Software Companies, Headquarters (Province, Country)
 Table 24. China Based Companies IT Service Management (ITSM) Software Revenue, (2019-2024) & (USD Million)
 Table 25. China Based Companies IT Service Management (ITSM) Software Revenue Market Share (2019-2024)
 Table 26. Rest of World Based IT Service Management (ITSM) Software Companies, Headquarters (Province, Country)
 Table 27. Rest of World Based Companies IT Service Management (ITSM) Software Revenue (2019-2024) & (USD Million)
 Table 28. Rest of World Based Companies IT Service Management (ITSM) Software Revenue Market Share (2019-2024)
 Table 29. World IT Service Management (ITSM) Software Market Size by Type, (USD Million), 2019 & 2023 & 2030
 Table 30. World IT Service Management (ITSM) Software Market Size Value by Type (2019-2024) & (USD Million)
 Table 31. World IT Service Management (ITSM) Software Market Size by Type (2025-2030) & (USD Million)
 Table 32. World IT Service Management (ITSM) Software Market Size by Application, (USD Million), 2019 & 2023 & 2030
 Table 33. World IT Service Management (ITSM) Software Market Size by Application (2019-2024) & (USD Million)
 Table 34. World IT Service Management (ITSM) Software Market Size by Application (2025-2030) & (USD Million)
 Table 35. ServiceNow Basic Information, Manufacturing Base and Competitors
 Table 36. ServiceNow Major Business
 Table 37. ServiceNow IT Service Management (ITSM) Software Product and Services
 Table 38. ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 39. ServiceNow Recent Developments/Updates
 Table 40. ServiceNow Competitive Strengths & Weaknesses
 Table 41. Atlassian Basic Information, Manufacturing Base and Competitors
 Table 42. Atlassian Major Business
 Table 43. Atlassian IT Service Management (ITSM) Software Product and Services
 Table 44. Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 45. Atlassian Recent Developments/Updates
 Table 46. Atlassian Competitive Strengths & Weaknesses
 Table 47. Ivanti Basic Information, Manufacturing Base and Competitors
 Table 48. Ivanti Major Business
 Table 49. Ivanti IT Service Management (ITSM) Software Product and Services
 Table 50. Ivanti IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 51. Ivanti Recent Developments/Updates
 Table 52. Ivanti Competitive Strengths & Weaknesses
 Table 53. IBM Basic Information, Manufacturing Base and Competitors
 Table 54. IBM Major Business
 Table 55. IBM IT Service Management (ITSM) Software Product and Services
 Table 56. IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 57. IBM Recent Developments/Updates
 Table 58. IBM Competitive Strengths & Weaknesses
 Table 59. Broadcom Basic Information, Manufacturing Base and Competitors
 Table 60. Broadcom Major Business
 Table 61. Broadcom IT Service Management (ITSM) Software Product and Services
 Table 62. Broadcom IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 63. Broadcom Recent Developments/Updates
 Table 64. Broadcom Competitive Strengths & Weaknesses
 Table 65. BMC Software Basic Information, Manufacturing Base and Competitors
 Table 66. BMC Software Major Business
 Table 67. BMC Software IT Service Management (ITSM) Software Product and Services
 Table 68. BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 69. BMC Software Recent Developments/Updates
 Table 70. BMC Software Competitive Strengths & Weaknesses
 Table 71. IFS (Axios Systems, Ultimo Software) Basic Information, Manufacturing Base and Competitors
 Table 72. IFS (Axios Systems, Ultimo Software) Major Business
 Table 73. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Product and Services
 Table 74. IFS (Axios Systems, Ultimo Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 75. IFS (Axios Systems, Ultimo Software) Recent Developments/Updates
 Table 76. IFS (Axios Systems, Ultimo Software) Competitive Strengths & Weaknesses
 Table 77. SAP Basic Information, Manufacturing Base and Competitors
 Table 78. SAP Major Business
 Table 79. SAP IT Service Management (ITSM) Software Product and Services
 Table 80. SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 81. SAP Recent Developments/Updates
 Table 82. SAP Competitive Strengths & Weaknesses
 Table 83. OpenText (Micro Focus) Basic Information, Manufacturing Base and Competitors
 Table 84. OpenText (Micro Focus) Major Business
 Table 85. OpenText (Micro Focus) IT Service Management (ITSM) Software Product and Services
 Table 86. OpenText (Micro Focus) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 87. OpenText (Micro Focus) Recent Developments/Updates
 Table 88. OpenText (Micro Focus) Competitive Strengths & Weaknesses
 Table 89. Freshworks Basic Information, Manufacturing Base and Competitors
 Table 90. Freshworks Major Business
 Table 91. Freshworks IT Service Management (ITSM) Software Product and Services
 Table 92. Freshworks IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 93. Freshworks Recent Developments/Updates
 Table 94. Freshworks Competitive Strengths & Weaknesses
 Table 95. Epicor Basic Information, Manufacturing Base and Competitors
 Table 96. Epicor Major Business
 Table 97. Epicor IT Service Management (ITSM) Software Product and Services
 Table 98. Epicor IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 99. Epicor Recent Developments/Updates
 Table 100. Epicor Competitive Strengths & Weaknesses
 Table 101. TOPdesk Basic Information, Manufacturing Base and Competitors
 Table 102. TOPdesk Major Business
 Table 103. TOPdesk IT Service Management (ITSM) Software Product and Services
 Table 104. TOPdesk IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 105. TOPdesk Recent Developments/Updates
 Table 106. TOPdesk Competitive Strengths & Weaknesses
 Table 107. Agiloft Service Basic Information, Manufacturing Base and Competitors
 Table 108. Agiloft Service Major Business
 Table 109. Agiloft Service IT Service Management (ITSM) Software Product and Services
 Table 110. Agiloft Service IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 111. Agiloft Service Recent Developments/Updates
 Table 112. Agiloft Service Competitive Strengths & Weaknesses
 Table 113. SysAid Basic Information, Manufacturing Base and Competitors
 Table 114. SysAid Major Business
 Table 115. SysAid IT Service Management (ITSM) Software Product and Services
 Table 116. SysAid IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 117. SysAid Recent Developments/Updates
 Table 118. SysAid Competitive Strengths & Weaknesses
 Table 119. SolarWinds Basic Information, Manufacturing Base and Competitors
 Table 120. SolarWinds Major Business
 Table 121. SolarWinds IT Service Management (ITSM) Software Product and Services
 Table 122. SolarWinds IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 123. SolarWinds Recent Developments/Updates
 Table 124. SolarWinds Competitive Strengths & Weaknesses
 Table 125. ServiceHot Basic Information, Manufacturing Base and Competitors
 Table 126. ServiceHot Major Business
 Table 127. ServiceHot IT Service Management (ITSM) Software Product and Services
 Table 128. ServiceHot IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 129. ServiceHot Recent Developments/Updates
 Table 130. ServiceHot Competitive Strengths & Weaknesses
 Table 131. Zoho Corporation Basic Information, Manufacturing Base and Competitors
 Table 132. Zoho Corporation Major Business
 Table 133. Zoho Corporation IT Service Management (ITSM) Software Product and Services
 Table 134. Zoho Corporation IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2019-2024) & (USD Million)
 Table 135. Zoho Corporation Recent Developments/Updates
 Table 136. Zoho Corporation Competitive Strengths & Weaknesses
 Table 137. Global Key Players of IT Service Management (ITSM) Software Upstream (Raw Materials)
 Table 138. Global IT Service Management (ITSM) Software Typical Customers


List of Figures
 Figure 1. IT Service Management (ITSM) Software Picture
 Figure 2. World IT Service Management (ITSM) Software Total Revenue: 2019 & 2023 & 2030, (USD Million)
 Figure 3. World IT Service Management (ITSM) Software Total Revenue (2019-2030) & (USD Million)
 Figure 4. World IT Service Management (ITSM) Software Revenue by Region (2019, 2023 and 2030) & (USD Million), (by Headquarter Location)
 Figure 5. World IT Service Management (ITSM) Software Revenue Market Share by Region (2019-2030), (by Headquarter Location)
 Figure 6. United States Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 7. China Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 8. Europe Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 9. Japan Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 10. South Korea Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 11. ASEAN Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 12. India Based Company IT Service Management (ITSM) Software Revenue (2019-2030) & (USD Million)
 Figure 13. IT Service Management (ITSM) Software Market Drivers
 Figure 14. Factors Affecting Demand
 Figure 15. World IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 16. World IT Service Management (ITSM) Software Consumption Value Market Share by Region (2019-2030)
 Figure 17. United States IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 18. China IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 19. Europe IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 20. Japan IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 21. South Korea IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 22. ASEAN IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 23. India IT Service Management (ITSM) Software Consumption Value (2019-2030) & (USD Million)
 Figure 24. Producer Shipments of IT Service Management (ITSM) Software by Player Revenue ($MM) and Market Share (%): 2023
 Figure 25. Global Four-firm Concentration Ratios (CR4) for IT Service Management (ITSM) Software Markets in 2023
 Figure 26. Global Four-firm Concentration Ratios (CR8) for IT Service Management (ITSM) Software Markets in 2023
 Figure 27. United States VS China: IT Service Management (ITSM) Software Revenue Market Share Comparison (2019 & 2023 & 2030)
 Figure 28. United States VS China: IT Service Management (ITSM) Software Consumption Value Market Share Comparison (2019 & 2023 & 2030)
 Figure 29. World IT Service Management (ITSM) Software Market Size by Type, (USD Million), 2019 & 2023 & 2030
 Figure 30. World IT Service Management (ITSM) Software Market Size Market Share by Type in 2023
 Figure 31. Cloud-based
 Figure 32. On-premise
 Figure 33. World IT Service Management (ITSM) Software Market Size Market Share by Type (2019-2030)
 Figure 34. World IT Service Management (ITSM) Software Market Size by Application, (USD Million), 2019 & 2023 & 2030
 Figure 35. World IT Service Management (ITSM) Software Market Size Market Share by Application in 2023
 Figure 36. Configuration Management (CMDB)
 Figure 37. Incident and Problem Management
 Figure 38. Service Request Management
 Figure 39. Knowledge Management
 Figure 40. Other Management
 Figure 41. World IT Service Management (ITSM) Software Market Size Market Share by Application (2019-2030)
 Figure 42. IT Service Management (ITSM) Software Industrial Chain
 Figure 43. Methodology
 Figure 44. Research Process and Data Source

Research Methodology

Client Requirements

Review and analyze client requirements

Discussion of all the project requirements and queries

Flexibility Check

Project Feasibility Analysis

Finalizing tentative research programme

Structuring project proposal with scope, timeline, and costs

Analyzing Market Dynamics

Determination of key drivers, restraints, challenge, and opportunity

Identifies market needs and trends

Market Size Estimation & Forecast

Estimation of historical data based on secondary and primary data

Anticipating market recast by assigning weightage to market forces (drivers, restraints, opportunities)

Freezing historical and forecast market size estimations based on evolution, trends, outlook, and strategies

Consideration of geography, region-specific product/service demand for region segments

Consideration of product utilization rates, product demand outlook for segments by application or end-user.

Data Source

Secondary Source
Data collections from annual reports, presentations,associations, journals, analyst reports, paid database, press releases, blogs, newsletters,and GIR repositories.

Primary Source
Research discussion with manufacturers, distributors, suppliers, end user, industry experts to verify insights.

Validation and
triangulation of
secondary and primary source.

Collection of data

Cumulating and collating the essential qualitative and quantitative data

Generation of report in client requested format by research analysts

Reviews by expert analysts

Final quality check

Clarifying queries

Receiving feedback

Ensuring satisfaction

01 Identification of data

This step involves identification of several primary and secondary data research sources, including Global Info Research's internal data sources. The primary sources consist of in-depth discussions and interviews with policy makers, industry experts, and data evaluators, whereas secondary sources include a thorough study of market journals, press releases, annual reports, and government and non-government agencies websites.
02 Evaluation of Market Dynamic

This phase includes a detailed evaluation of several factors that are likely to affect the market dynamics. It involves a comprehensive assessment of major market pain points, drivers, and trends. It also comprises a detailed study of research plans and methodology.
03 Collection of Data

This process consists of gathering data, accessing proprietary databases, and reaching out to key industry participants that operate in the market across the value chain. It also involves studying several patterns in the historical data and comparing it with the current scenario.
04 Collaboration of Data

This stage involves the validation of data and arrival at actual statistics, and evolution of the market over the years. It entails the study and analyzes various segments and verticals of the market. An impact analysis is also performed to observe which factors will affect the market in the next few years.
05 Verification and Analysis

This is the final stage, which involves both quantity and quality checks. Although the process of data verification is an integral part of the research process, all data points and statistics and figures are re-checked to uphold their authenticity and validity.

Companies Mentioned

ServiceNow
Atlassian
Ivanti
IBM
Broadcom
BMC Software
IFS (Axios Systems, Ultimo Software)
SAP
OpenText (Micro Focus)
Freshworks
Epicor
TOPdesk
Agiloft Service
SysAid
SolarWinds
ServiceHot
Zoho Corporation

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